When you sign up for Beside, your number is immediately submitted to two carrier registries to mark it as a legitimate business number. This process typically takes up to 48 hours for carriers to update their records.
During that window, some carriers may display your number as "Scam Likely" or "Spam Risk" to the people you call. This is temporary and resolves automatically once the registries are updated.
Why this happens
Phone carriers use automated spam-detection systems that flag new or unfamiliar numbers by default. When Beside assigns you a number, it's brand new to these systems. Even though Beside submits it to spam registries right away, carriers refresh their databases on their own schedule - which can cause a short delay.
This is a carrier-side behavior that Beside cannot directly control or override. It affects all new phone numbers, not just Beside numbers.
What to do while you wait
Wait up to 48 hours - most carriers update their records within that window
Let your known contacts know your Beside number so they can save it and recognize your calls
If the label persists after 48 hours
If your number is still showing as "Scam Likely" after 48 hours, you can register your number directly with the Free Caller Registry - a free, centralized platform that signals to AT&T, Verizon, and T-Mobile that your number belongs to a legitimate business.
📌 After submitting, it can take up to 48 additional hours for the update to take effect across all carriers. The label should disappear progressively as each carrier's system refreshes.
Register your number with the Free Caller Registry
Go to freecallerregistry.com and enter your business email, then click Send Verification Code
Check your email for the verification code and enter it on the site
Fill in your business details:
Business name - your business name as you want it to appear
Business street address, city, state, zip code
Business website URL
Business contact name - your name
Business contact phone number (without the +1)
Calling habits / Call purpose - select the option that best matches your activity (e.g. Informational)
What specific feedback have you received - enter something like: "My calls are being flagged as spam when trying to call my contacts."
Click Continue To Next Step
Enter the phone number you want to register - your Beside number without the +1 (e.g. if your number is +12121111111, enter 2121111111)
Click Continue To Final Step
Tick the "I agree to the terms above" checkbox and click Submit Your Registration
You'll receive an email confirmation once your registration is submitted. The three major carrier analytics engines review it independently, so timing may vary slightly per carrier.
💡 Still showing as "Scam Likely" after registering? Reach out to our support team via the in-app chat - we can submit an additional manual registration on your behalf to help expedite the process.
FAQ
How long does it take for the "Scam Likely" label to go away?
How long does it take for the "Scam Likely" label to go away?
In most cases, the label disappears within 48 hours of account creation. If it persists beyond that, register your number with the Free Caller Registry (see steps above) or reach out to our support team via the in-app chat.
Will everyone see my number as "Scam Likely"?
Will everyone see my number as "Scam Likely"?
Not necessarily. Different carriers use different spam-detection systems, so the label may appear for some recipients but not others. It typically resolves for all carriers within 48 hours.
Can I do anything to speed up the process?
Can I do anything to speed up the process?
Yes - if it's been more than 48 hours, registering your number with the Free Caller Registry (see steps above) is the fastest option. This directly notifies the analytics engines used by AT&T, Verizon, and T-Mobile that your number is a legitimate business caller.
Does this happen when I change my Beside number?
Does this happen when I change my Beside number?
Yes - if you change your Beside number to a new one, the same 48-hour period applies. The new number is submitted to registries right away, but it may briefly appear as "Scam Likely" while carriers update.
What is the Free Caller Registry?
What is the Free Caller Registry?
The Free Caller Registry is a centralized platform maintained by the analytics engines that power spam detection for the three major US carriers - Hiya (AT&T), TNS (Verizon), and First Orion (T-Mobile). Registering a number signals to these systems that the caller is a legitimate business, which reduces the likelihood of "Scam Likely" labels. Registration is free and takes only a few minutes.