At Beside, your privacy and security are core to how we build our product. This article explains how your data is protected during calls, texts, and storage.
Encryption at Beside
Beside currently does not offer end-to-end encryption (E2E) for conversations. This is because features like AI call transcription, summaries, and the AI Receptionist require server-side processing of your audio and text data.
However, your data is protected in other important ways:
Encrypted in transit - all data is securely encrypted as it travels between your device and our servers using TLS
Encrypted at rest - your information is stored with AES-256 encryption on SOC 2 Type II certified infrastructure
No data sales - Beside will never sell your data to third parties
FAQ
Why doesn't Beside use end-to-end encryption?
Why doesn't Beside use end-to-end encryption?
End-to-end encryption would prevent Beside from processing your calls and texts on the server side. This would disable features like AI call transcription, summaries, the AI Receptionist, and Ask Beside. Beside prioritizes strong encryption in transit and at rest while keeping these AI features available.
Can Beside employees read my messages or listen to my calls?
Can Beside employees read my messages or listen to my calls?
Beside employees do not have access to your calls, texts, or transcripts in the normal course of business. Data access is strictly controlled through role-based permissions and audited as part of Beside's SOC 2 Type II compliance.
Is my data shared with third parties?
Is my data shared with third parties?
No. Beside does not sell your data. Third-party providers (like cloud infrastructure and AI processing) only access data as needed to deliver the service, under strict contractual protections. See the Privacy Policy for full details.