Beside

Set up your Beside Phone line for Beside: install the app, connect your line in Settings under Phone Number, choose forwarding, porting or a new number, and set up the…

Set up your phone line

How Beside works alongside your Beside Phone line and Receptionist: connecting your line in Settings, what Phone Number, Receptionist and Autonomy control, what stays in the Beside Phone apps, and…

Use Beside with your Beside Phone line

Answer every call and text with your AI Receptionist, so no customer goes to the next business.

Capture every lead

Set up and customize your Beside Receptionist to handle calls, texts, and follow-up emails automatically - activation, onboarding checklist, and next steps.

Get started with your Receptionist

A missed call often goes to the next business. How your Beside AI Receptionist answers when you can't, and the settings that decide which calls it takes.

Answer every call with your AI Receptionist

Activate your Beside Receptionist for phone calls - set the scope, ring behavior, welcome greeting, and call transfer rules.

Set up your Receptionist to answer calls

Set up Scenarios: your Beside Receptionist's full call playbook in one place - welcome greeting plus in-call actions (transfers, texts, bookings). Available to everyone on iPhone, Android, and Beside on…

Set up Scenarios

Enable your Text Receptionist to reply to incoming texts on your Beside line - choose who it replies to, customize the signature, and manage manual vs. Receptionist replies.

Enable and manage your Text Receptionist

Connect Gmail or Outlook to Beside and let your Receptionist draft email replies automatically - setup, customization, and how drafts work.

Draft email replies with your Receptionist

Let your Beside Receptionist remember repeat callers, greet them by name, and start each call from your earlier calls and texts. Turn Caller Memory on per line, then view or…

Caller Memory

Test your Beside Receptionist with simulated calls and texts using Test Receptionist - verify greetings, responses, and fine-tune before going live.

Test your Receptionist

Compare Beside's Receptionist and traditional voicemail - when each one answers, how your Ringing Schedule affects routing, and how they work together.

Receptionist vs Beside voicemail

Set up your Receptionist, train it with your business info, and choose how it answers calls and texts.

Receptionist: get started

Add business details, operating hours, FAQs, products, and website knowledge to train your Beside Receptionist - plus best practices for better responses.

Train your Receptionist

Customize your Beside Receptionist's voice, language, and pronunciation - clone your voice, pick from 20 bilingual voices, adjust speed by picking faster-tempo voices, and teach it to say names correctly.

Customize your Receptionist's voice and language

Choose who your Beside Receptionist handles for calls, texts, and emails - set global rules, exclude specific contacts, and configure audience scopes.

Control who your Receptionist handles

Control the names your Beside Receptionist uses during calls - how it introduces itself, refers to you, and mentions your business.

Set your Receptionist's name and identity

Personalize your Receptionist's voice, language, name, identity, and control which contacts it handles.

Receptionist: customize

Practical tips to improve your Beside Receptionist's performance - better knowledge, smarter greetings, and proven strategies from real users.

Get the most out of your Receptionist

Set up calendar scheduling with Beside's Receptionist: connect a calendar in Beside Phone or on agent.beside.com, appointment settings, how bookings work, and what to do when something goes wrong.

Schedule appointments with your Receptionist

Set up Call Transfer on your Beside Receptionist - define transfer scenarios, choose recipients, and route calls automatically across calls and lines.

Set up Call Transfer for your Receptionist

Use your Receptionist to qualify leads, book appointments, and handle complex call scenarios.

Receptionist: advanced

Get Started

Log in

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.