Caller Memory lets your AI Receptionist build context about individual callers over time. When the same person calls again, your AI can use what it already knows instead of starting from scratch.
Example: a customer calls about a delivery window one week. With Caller Memory on, your AI already has that context the next time they call.
📌 In beta: Caller Memory is rolling out gradually on iPhone, Android, and on Beside on the web, so you may not see it on your line yet.
How Caller Memory works
When Caller Memory is turned on for a line:
After each call handled by your AI Receptionist, Beside builds a short summary of what was discussed with that caller.
On future calls from the same number, your AI uses that summary to give more relevant, personalized responses.
Memory is per caller, per line. The same caller has separate memory on each line they call.
Caller Memory is off by default.
Turn Caller Memory on or off
Caller Memory only applies to calls handled by your AI Receptionist, so make sure your AI Receptionist is set up first.
On mobile (iPhone + Android)
Go to AI Receptionist and open the Phone tab
Scroll to the Instructions section and tap Caller Memory
Toggle Caller Memory on or off
Changes save automatically for that line.
On the web app
Go to app.beside.com and click AI Receptionist in the sidebar
If you have more than one line, select the line from the dropdown at the top
On the Phone Calls tab, scroll down to Caller memory
Use the toggle
Changes save automatically.
View memory for a specific caller
Once Caller Memory is enabled, you can see what your AI has stored about a specific person from Beside on the web:
Open a private (1:1) chat with that contact
In the chat header, click the Caller memory icon (sparkle / note icon)
A panel shows the stored summary
📌 Review only: The stored summary is read-only. You can see what your AI has remembered, but you can't manually edit it or add your own notes.
If Caller Memory is off, or nothing has been stored yet for that caller, the panel may be empty or the icon may not appear.
Good to know
Caller Memory can only be switched on or off at the line level, not per individual chat.
What your AI stores is read-only. You can review a caller's summary from Beside on the web, but you can't manually edit it or add your own notes.
Your AI does not yet greet callers by name, even when a name is stored.
FAQ
Does Caller Memory work for all calls?
Does Caller Memory work for all calls?
It applies to calls handled by your AI Receptionist. Beside builds the summary after the call ends.
Does Caller Memory work for text messages?
Does Caller Memory work for text messages?
No. Caller Memory currently applies only to calls handled by your AI Receptionist, not to text messages.
Why don't I see Caller Memory on my line?
Why don't I see Caller Memory on my line?
Caller Memory is in beta and rolling out gradually, so it may not be on your line yet. It's available on iPhone, Android, and on Beside on the web.
Is Caller Memory included in my plan?
Is Caller Memory included in my plan?
Yes. Caller Memory is included for all subscribers - it isn't a paid add-on. Pricing differs by plan, but the feature set is the same. 📖 Plans and pricing
Can I edit or delete what my AI remembers about a caller?
Can I edit or delete what my AI remembers about a caller?
Not directly. The stored summary is read-only, so you can review what your AI has remembered but you can't manually edit it or add your own notes. To stop your AI building or using memory for a caller, turn Caller Memory off for that line.
If a caller uses two of my lines, is memory shared?
If a caller uses two of my lines, is memory shared?
No. Memory is separate per line. The same caller has independent memory on each line they call.
Is Caller Memory available on Android?
Is Caller Memory available on Android?
Yes. Caller Memory is now rolling out on Android (from Beside 1.18.0), alongside iPhone and Beside on the web. It's still in beta and rolling out gradually, so you may not see it on your line yet.