Feature

Description

Unlimited calling & messaging (US & Canada)

Make and receive unlimited calls and texts in the US & Canada with your Beside number.

Phone lines

Your Beside phone line, your way - forward your existing business number, port it over, or get a new Beside number with your preferred area code.

Caller ID

Your existing business number shows up when you call, so people recognize you and are more likely to pick up.

Call forwarding from existing carrier

Keep using your existing business number - forward calls to Beside so nothing changes for the people who already know how to reach you.

Number porting

Transfer your existing number to Beside entirely - all calls and texts, in and out, in one place.

Mobile apps (iPhone, iPad & Android)

Your business line in your pocket - call, text, and stay on top of everything from iOS or Android.

Beside for macOS

Access your Beside lines directly from macOS - make and receive calls, send texts, and capture and summarize your online meetings (Zoom, Google Meet, Teams, and more) with AI-powered notes and smart talking points, all synced with your mobile account.

Web billing management

Manage your account, numbers, team access, settings, and billing from the web admin dashboard.

Referral program

Refer a friend and earn a $50 Amazon gift card for every person who subscribes using your code. T&Cs apply.

Feature

Description

AI Receptionist for calls & texts

Your AI answers calls and texts, takes messages, books appointments and qualifies leads - on your terms. Choose which calls it handles, and stay in control of the ones that matter most.

AI call transcripts & summaries

Get transcripts and summaries for every call - whether your AI handles it or you're on the line yourself.

AI follow-up email drafts

Your AI connects Gmail or Outlook to Beside and drafts replies to inbound emails.

AI welcome greeting & ending message

Customize what your AI Receptionist says when it picks up and wraps up a call.

AI transfers calls

Your AI Receptionist automatically routes calls to the right person or line based on rules you define - no manual transfers needed.

AI books appointments

Your AI handles appointment requests and books them directly into your calendar.

AI qualifies leads

Your AI handles lead qualification - asking your custom questions and capturing the details that matter to you.

AI contact exclusions

Choose which contacts the AI never handles - for calls, texts, or both. Perfect for VIP clients or anyone you always want to handle personally.

Custom ring count before AI answers

Set how many times your calls ring before your AI Receptionist picks up - giving you the chance to answer first.

AI voice customization

Make your AI Receptionist sound like your brand - clone your voice or pick from the voice library, choose a bilingual voice, and teach it how to pronounce your business name correctly.

AI imports website knowledge

Your AI learns from your website so it can answer callers accurately from day one.

Ask Beside AI

Your AI-powered second brain - instantly find details, action items, and insights across all your calls, texts, and voicemails, just by asking.

Feature

Description

Daily Recap

Get a daily AI-generated summary of your calls, texts, and voice notes - with action items and follow-ups so nothing slips through the cracks.

Email call summaries

Receive call summaries and transcripts by email after every call - including ones handled by your AI Receptionist.

Business hours

Set your working hours so calls and notifications come through when you're available - and go quiet when you're not.

Traditional Beside Voicemail

A classic voicemail greeting for callers your AI Receptionist isn't set up to handle - they hear your message and can leave a voicemail.

Call recording & consent notice

Record calls for future reference, training, and compliance, with an automatic consent notice built in.

Exclude contacts from recording

Turn off call recording for specific contacts - useful for personal calls or anyone you don't need transcripts for.

Suggested contact names

Beside identifies unknown callers and suggests a name based on the conversation - shown as "Maybe:" so you always know it's a suggestion.

Silence unknown callers

Automatically send unknown callers to voicemail - no ringing, no AI Receptionist. Just a clean log of who called, while your contacts come through as usual.

Number changes

Pick a new Beside number with your preferred area code - one free change per line.

In-person recorder

Record in-person meetings and conversations, and get an instant transcript and AI summary.

Feature

Description

Shared lines

Share business lines across your team - when a call comes in, all available team members are notified so the first one free can pick up. The line can be used simultaneously.

Team chats

Collaborate with team members in shared threads and group conversations.

Line customization

Organize your workspace with custom names, colors, and icons per line.

Company billing

Manage seats, payments, and invoices for your whole team in one place.

Integration

Description

HubSpot, Salesforce, Zoho, Follow Up Boss

Automatically sync contacts and log calls, summaries, and outcomes into your CRM.

Zapier

Connect Beside to thousands of tools and automate workflows.