Beside offers two paid plans for mobile (iOS & Android).
This article covers what Starter and Business unlock and their pricing, to help you choose the right fit for your business.
Either plan also gives you complementary access to Beside for macOS.
Choose your plan
Starter
For professionals who want AI-powered call handling, transcripts, and follow-ups on one line.
👤 Choose Starter if:
You need 1 phone line
You're managing one business or brand
You want to try Beside first (7-day free trial included)
ℹ️ Free trial
The 7-day Starter trial gives you full access to all Starter features (and up to 15 texts).
When the trial ends, it automatically converts to a paid subscription unless you cancel beforehand. 📖 For detailed instructions check out this article.
Business
For anyone who needs multiple lines, shared access, CRM integrations, and advanced automation - whether you're running several businesses or managing a team.
👥 Choose Business if:
You need multiple phone lines (e.g. several businesses, brands, or departments)
You want to give invited members access to your lines
You want CRM integrations (HubSpot, Salesforce, Zapier, etc.)
You want advanced call handling like AI Call Transfer
💡 Note:
Each Business line comes with its own Beside number, AI Receptionist, and settings.
Lines can be shared with invited members, who access them from their own Beside accounts.
Full feature comparison
Full feature comparison
👤 Starter | 👥 Business | |
Phone lines & seats | 1 | up to 3 included |
Option to add lines & seats | No | Yes - billed extra per line or seat |
Web billing management | No | ✓ |
AI transfers calls | No | ✓ |
CRMs & Integrations (HubSpot, Salesforce, Zoho, Follow Up Boss & Zapier) | No | ✓ |
Team chats | No | ✓ |
Number changes | 1 change included per line | ✓ |
Unlimited calls & texts (US & Canada) | ✓ | ✓ |
Configure number (Call Forwarding, Caller ID, porting) | ✓ | ✓ |
Call recording: consent notice & exclusion rules | ✓ | ✓ |
Silence unknown callers | ✓ | ✓ |
Traditional Beside voicemail | ✓ | ✓ |
Call transcripts & summaries | ✓ | ✓ |
Email call summaries | ✓ | ✓ |
AI Receptionist (calls & texts) | ✓ | ✓ |
AI voice customization (voice clone, bilingual support) | ✓ | ✓ |
Custom ring count before AI answers | ✓ | ✓ |
AI contact exclusions | ✓ | ✓ |
AI books appointments & qualifies leads | ✓ | ✓ |
AI follow-up email drafts | ✓ | ✓ |
AI imports website knowledge | ✓ | ✓ |
Suggested Contact Names | ✓ | ✓ |
Business hours | ✓ | ✓ |
Phone line customization (name, color, icon) | ✓ | ✓ |
Ask Beside AI | ✓ | ✓ |
Daily Recap | ✓ | ✓ |
In-person recorder | ✓ | ✓ |
Referral program | ✓ | ✓ |
Beside for macOS | ✓ | ✓ |
📌 Note: Business is only available as an upgrade from Starter. You must start with Starter first.
Pricing
💱 Note on currency:
Prices are displayed in U.S. dollars (USD).
If you're in Canada, your purchase will be billed in CAD by Apple or Google based on the current exchange rate.
When upgrading via Stripe checkout, the price is displayed in your local currency.
Plan tiers and discounts remain identical.
💵 Annual billing offers discounts of up to 50%.
Plan | Monthly | Annual | Trial | Seats | Phone Lines |
👤 Starter | $29.99 | $199.99 (~44% off) | 7 days | 1 (account owner) | 1 |
👥 Business | $49.99 | $299.99 (~50% off) | No trial | Up to 3 seats included (1 account owner + 2 invited members) | Up to 3 total |
➕ Additional Seats (👥 Business) | $29.99 / seat | - | - | - | - |
➕ Additional Phone Lines (👥 Business) | $4.99 / line | - | - | - | - |
ℹ️ The 7-day Starter trial includes:
Full access to all Starter mobile features
Full access to Beside for macOS app
Up to 15 text messages total ⚠️
🎁 Access to Beside for macOS: A mobile 👤 Starter or 👥 Business subscription gives you full access to Beside for macOS.
Add more seats or lines
Need more than 3 seats or 3 lines on your 👥 Business plan? You can add them directly - no need to contact support.
From iPhone (US only):
Open the Beside app → go to the Settings tab
Under Your Account → tap Members
Tap Invite Member - you'll see an upgrade card: "Upgrade to add more teammates"
Tap Upgrade on Web → confirm the email address for invoices → tap Link to Checkout
Safari opens a Stripe checkout page - complete payment with a card or Apple Pay
You're taken back to the app and can send the invite right away
💡 Good to know:
Any unused time on your current App Store plan is automatically credited to your new billing.
The checkout page shows prices in your local currency.
You can pay with a credit card or Apple Pay.
From the web app:
Go to app.beside.com → Settings → Plans & Billing
If your plan is still managed by Apple or Google, you'll see a Switch to Web Billing button - tap it to move your billing to Beside (Stripe) and unlock full control over invoices, payment method, and team payments
⚠️ Avoid double charges: After completing the checkout, your billing moves to Beside (Stripe). Make sure to cancel your App Store subscription to avoid being charged by both Apple and Beside.
📌 Current limitations:
Android: the in-app checkout is not available yet. Use the web app instead.
Canada: due to App Store rules, the in-app checkout is not available. Use the web app instead.
📖 Share your line with your team (adding seats)
📖 Add phone lines to your account (adding lines)
Switch plans
You can change your subscription anytime directly from the Beside mobile app:
Open Beside → go to Settings
Under Your Account → tap Plan & Billing
⚠️ Important:
You must upgrade or modify your plan on the platform where you originally subscribed.
Subscribed on Apple → manage on Apple
Subscribed on Google → manage on Google
This prevents you from being charged twice.
If you subscribed on Web: go to app.beside.com → Settings → Plans & Billing
Upgrading from Starter to Business
When you upgrade, Apple or Google will automatically cancel your 👤 Starter subscription and refund the unused portion. You will not be double-charged.
See proration examples
See proration examples
Example 1 - Monthly to MonthlyYou subscribed to 👤 Starter Monthly ($29.99) on September 1. On September 15, you upgrade to 👥 Business Monthly ($49.99).
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Example 2 - Yearly to YearlyYou subscribed to 👤 Starter Yearly ($199.99) on September 1. On November 1, you upgrade to 👥 Business Yearly ($299.99).
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📌 Note: Exact amounts may vary slightly based on Apple's proration system and your billing cycle.
Downgrading from Business to Starter
The downgrade takes effect at the end of your current billing period. You keep 👥 Business features until that date. Here's what changes:
Phone lines: You'll lose access to additional 👥 Business lines. Your original line stays active. Additional lines become inactive (not deleted) until you upgrade again.
Invited members: All invited members lose access to shared lines.
Settings: Line-specific configurations are hidden. Conversations remain visible but no longer show which line they belonged to.
FAQ
Can I get a refund if I forgot to cancel before my trial ended?
Can I get a refund if I forgot to cancel before my trial ended?
Beside cannot issue refunds for charges made by Apple or Google - billing is managed entirely through their platforms. You may be able to request a refund directly through your App Store or Google Play account.
Can I switch from monthly to annual billing?
Can I switch from monthly to annual billing?
Yes. Open Beside → go to Settings → under Your Account → tap Plan & Billing and select the annual option. The switch takes effect at the end of your current billing period. You must manage this on the platform where you originally subscribed (Apple or Google).
I was charged twice - what do I do?
I was charged twice - what do I do?
There are several reasons this can happen (in-app upgrades, resubscribing after a billing issue, legacy plans, and more). Identify your scenario first to know what to cancel and where to request the refund.
This can happen if you upgraded or modified your plan on a different platform than where you originally subscribed (e.g. subscribing on Apple but managing on Google). It can also happen if you added a seat or line through the in-app checkout but didn't cancel your App Store subscription afterward.
Check whether you have both an active App Store subscription and a Beside (Stripe) subscription, and cancel the App Store one.
What happens to my data if I cancel or downgrade?
What happens to my data if I cancel or downgrade?
Your call history, transcripts, and conversation data remain visible in the app. If you downgrade from 👥 Business to 👤 Starter, additional lines become inactive (not deleted) and line-specific settings are hidden until you upgrade again.
Does my 👥 Business subscription cover my whole team or does each person need their own?
Does my 👥 Business subscription cover my whole team or does each person need their own?
Your 👥 Business plan includes up to 3 seats (1 account owner + 2 invited members). Invited members access shared lines from their own Beside accounts at no extra cost. Additional seats beyond 3 are available at $29.99/month each.
Can I add more than 3 seats or lines on the Business plan?
Can I add more than 3 seats or lines on the Business plan?
Yes. On iPhone (US only), go to Settings → Your Account → Members → tap Invite Member. You'll see an upgrade card that takes you to a Stripe checkout in Safari. You can also add seats and lines from the web app at app.beside.com → Settings → Plans & Billing.
How do I update my payment method?
How do I update my payment method?
If you're already on web billing (Stripe), go to app.beside.com → Settings → Plans & Billing to update your payment method.
If your plan is still managed by Apple or Google, the web app will show a "Your plan is managed on Mobile" notice. Tap Switch to Web Billing to move your billing to Beside first - after that, you'll be able to update your payment method from the same page.
Where are my invoices sent?
Where are my invoices sent?
It depends on how you subscribed. If you subscribed through Apple or Google, invoices and receipts are handled by the App Store or Google Play - check your purchase history there. If you upgraded through the in-app Stripe checkout or the web app, Stripe sends receipts to the email address you provided during checkout. You can update this email from app.beside.com → Settings → Plans & Billing.
I'm resubscribing after canceling - will I get my old price back?
I'm resubscribing after canceling - will I get my old price back?
Not automatically. When you resubscribe, you're billed at the current rate shown in the app or web checkout, not the price you paid before. This is true even if your previous subscription used a promotional or legacy rate.
The only way to preserve an older rate is to keep your subscription active without canceling.