Which Beside plan you get depends on where you subscribe.
Subscribe at app.beside.com, or from your iPhone in the US, and you choose between Beside Baseline and Beside Unlimited - priced per business, with unlimited users.
Subscribe through the App Store or Google Play and you're on the Beside plan, billed per seat. This is what all new subscriptions in Canada and on Android use.
If you're already subscribed, nothing changes. You keep your current plan, your price, and your billing cycle. Find your plan below to jump to the right section.
✅ Already subscribed? Your plan and price are unchanged. Beside Baseline and Beside Unlimited are plans for new subscriptions - they don't affect what you're paying today.
💱 Note on currency:
Prices are displayed in U.S. dollars (USD).
If you're in Canada, your purchase will be billed in CAD by Apple or Google based on the current exchange rate.
When subscribing via Stripe checkout, the price is displayed in your local currency.
Find your plan
Use this table to identify your plan if you're not sure:
How and where you subscribed | Your plan |
At app.beside.com or on your iPhone, $29/month | Beside Baseline |
At app.beside.com or on your iPhone, $99/month | Beside Unlimited |
Through the App Store or Google Play, or on the web before Beside Baseline and Beside Unlimited launched - billed per seat | Beside plan |
On the previous Business plan, with 3 seats and 3 lines included | 👥 Business (legacy) |
📌 Where to check your plan:
In the Beside mobile app: Settings → Plan & Billing
On Beside on the web: Settings → Plan & Billing
The same page shows who bills you. A subscription billed by Beside shows as Managed on web on iPhone, or You're subscribed on web on Android - and signing up on an iPhone doesn't always mean Apple bills you, so check here before managing your subscription.
💡 Why does my Apple or Google receipt say "Starter"? If you subscribed via the App Store or Google Play, your store receipt may show "Starter" - this is the historical name on Apple's and Google's side. Your plan is the Beside plan, with every feature included.
🟡 Choose carefully at signup. You can't move between Beside Baseline or Beside Unlimited and the Beside plan later. Beside Baseline and Beside Unlimited can be swapped for each other at any time, but neither can be changed to the Beside plan - and the Beside plan can't be changed to either of them.
Beside Baseline and Beside Unlimited
These are the two plans you choose from when you subscribe at app.beside.com, or when you sign up on an iPhone in the US. Both are priced per business rather than per seat, so your whole team works from one subscription.
📌 Where these plans are offered:
At app.beside.com, and to new signups on iPhone in the US. Checkout is handled by Beside through Stripe (credit card or Apple Pay), not by the App Store.
Not available on Android or on iPhone in Canada - subscribing there goes through Google Play or the App Store and puts you on the Beside plan instead.
Some new iPhone signups in the US still see the Beside plan while we roll this out.
Because Beside bills these plans, you manage and cancel them on the web at app.beside.com/settings/billing, not in the App Store.
Pricing
| Beside Baseline | Beside Unlimited |
Price | $29/month | $99/month |
Calls answered by your Receptionist | 30 per billing period | Unlimited |
Calls and texts you handle yourself | Unlimited (US & Canada) | Unlimited (US & Canada) |
Users | Unlimited | Unlimited |
Phone lines | 1 included, extra at $4.99/month | 1 included, extra at $4.99/month |
Billing | Monthly | Monthly |
Free trial | None | 7 days, card required |
Example: Beside Baseline with 3 phone numbers costs $29 + 2 × $4.99 = $38.98/month, however many people are on the account.
💡 Both plans are billed monthly. Yearly billing isn't available on Beside Baseline or Beside Unlimited.
How the AI call allowance works
The only difference between the two plans is how many calls your Receptionist answers on your behalf.
On Beside Baseline, your Receptionist answers up to 30 calls per billing period. Once you reach that, callers go to traditional Beside Voicemail for the rest of the period.
On Beside Unlimited, your Receptionist answers as many calls as you need.
Calls you answer yourself are always unlimited on both plans, as are texts.
Users and phone lines
Both plans include unlimited users, so you can invite your whole team without paying per seat. In practice the plans are set up for teams of up to 20 seats.
Each plan includes 1 phone line, however many people are on the account. Extra lines are $4.99/month each, and are billed automatically based on how many phone numbers are on your account.
📌 Need more than 20 seats? Switch to flexible per-seat billing on Beside on the web to add as many users or lines as you need. Go to Settings → Plan & Billing and choose Manage on web.
Free trial
🟡 Beside Baseline has no free trial. Your subscription and your first payment start as soon as you complete checkout.
Beside Unlimited includes a 7-day free trial. A payment method is required to start it, and your subscription continues automatically when the trial ends unless you cancel beforehand.
Text messages during a trial: while you're on a free trial, you can send up to 15 text messages in total. This limit is lifted as soon as your paid subscription starts.
What's included
Every Beside plan includes the full feature set, across all platforms - no features are locked to one plan.
Unlimited calls and texts you handle yourself (US and Canada)
Receptionist for calls and texts, with appointment booking, lead qualification, and call transfer
Call transcripts, summaries, and Daily Recap
Ask Beside AI, voice cloning, and website knowledge import
Call forwarding, Caller ID, and number porting
Shared lines, team chats, and company billing
CRM integrations (HubSpot, Salesforce, Zoho, Follow Up Boss, Monday) and Zapier
Call recording and consent notice
Mobile apps, Beside on the web, and Beside for macOS
How to subscribe
At app.beside.com:
Go to app.beside.com and create your account
Choose Beside Baseline or Beside Unlimited
Complete the Stripe checkout (credit card or Apple Pay)
On an iPhone in the US:
Download the Beside mobile app and go through onboarding
Choose Beside Baseline or Beside Unlimited when the plans are shown
Complete the checkout that opens (credit card or Apple Pay). Beside bills you directly, so this subscription won't appear in your Apple subscriptions, and you'll manage it on the web
Once you've subscribed, you can use Beside on the web and in the mobile apps with the same account.
Move from Beside Baseline to Beside Unlimited
You can upgrade at any time. Your Beside number, Receptionist setup, and history all stay exactly as they are.
In the Beside mobile app: tap Upgrade on the AI calls banner, on your Home screen or on Plan & Billing
On Beside on the web: go to Settings → Plan & Billing
Beside plan (App Store and Google Play)
The Beside plan is billed per seat. You're on it if you subscribed through the App Store or Google Play - which covers all new subscriptions on Android and in Canada - or if you subscribed on the web before Beside Baseline and Beside Unlimited launched.
Pricing
| Monthly | Yearly |
Per seat | $29.99/month | $199.99/year (~45% off, ~$16.67/month) |
Extra phone line | $4.99/month | $4.99/month |
💡 How it works:
Each seat includes 1 phone line at no extra cost.
If you have more phone numbers than seats, the extra lines are billed at $4.99/month each.
Your Receptionist answers as many calls as you need - the AI call allowance doesn't apply to this plan.
Monthly and yearly billing are both available.
Every feature is included on the Beside plan, the same as on Beside Baseline and Beside Unlimited.
👥 Business (legacy)
👥 Business (legacy)
👥 Business is a legacy plan for teams who subscribed before the May 2026 plan refresh. It includes 3 seats and 3 lines by default. It's no longer offered to new subscribers, but existing 👥 Business customers keep their plan and pricing.
Pricing
| Monthly | Yearly |
👥 Business (3 seats, 3 lines included) | $49.99/month | $299.99/year (~50% off) |
Additional seat | $29.99/seat/month | - |
Additional phone line | $4.99/line/month | - |
👥 Business includes the full Beside feature set. Your Receptionist answers as many calls as you need - the AI call allowance doesn't apply to this plan.
If you downgrade from 👥 Business, your account moves to the Beside plan at the end of your current billing period.
Add seats or lines
How you add a seat or line depends on your plan.
On Beside Baseline or Beside Unlimited
Users are included, so there are no seats to buy - just invite your team from Settings → Members. To add a phone line, go to Settings → Phone Numbers and choose + New Number; the extra line is added to your next invoice at $4.99/month.
For teams larger than 20, switch to per-seat billing on the web as described above.
On the Beside plan or 👥 Business
You can add seats or lines from either the Beside mobile app or Beside on the web.
Go to Settings, then Members to add a seat, or Phone Numbers to add a line
Confirm the prorated cost in the modal
💡 Proration:
Adding a seat or line charges a prorated amount immediately for the rest of your current billing cycle, then the new total at your next renewal.
Removing a seat or line takes effect at the end of your current billing cycle.
⚠️ If your plan is billed by Apple or Google: adding a seat or line moves your billing to Beside on Stripe. Cancel your App Store or Google Play subscription afterwards to avoid being charged twice. 📖 Cancel your subscription
💡 Setting up a larger team? If you're rolling out Beside across a bigger team or planning to add a large number of lines, you can talk to our Sales team to find the right setup: Talk to Sales.
Change or cancel your plan
Manage your subscription from Settings → Plan & Billing, on Beside on the web or in the Beside mobile app.
🟡 Manage your plan with whoever bills you:
Billed by Apple → manage on Apple
Billed by Google → manage on Google
Billed by Beside → manage at app.beside.com/settings/billing. This is the case for every Stripe subscription, including iPhone signups, and it can't be changed from the mobile app.
This prevents you from being charged twice.
FAQ
Which plan am I on?
Which plan am I on?
Check Settings → Plan & Billing, either in the Beside mobile app or on Beside on the web. Your plan name and billing platform are shown at the top of the page.
I'm already subscribed. Is my price changing?
I'm already subscribed. Is my price changing?
No. Your plan, price, billing cycle, and payment method all stay the same, and every feature you have today stays included. Beside Baseline and Beside Unlimited are options for new subscriptions - they don't change what you're paying. There's no action needed on your end.
Does the 30-call AI limit apply to me?
Does the 30-call AI limit apply to me?
Only if you're on Beside Baseline. On Beside Unlimited, the Beside plan, and 👥 Business, your Receptionist answers as many calls as you need.
Is there a free trial?
Is there a free trial?
Beside Unlimited includes a 7-day free trial, and a payment method is required to start it. Beside Baseline has no free trial - your first payment is taken when you subscribe.
During any free trial you can send up to 15 text messages in total. That limit is lifted once your paid subscription starts.
Can I pay yearly?
Can I pay yearly?
Yearly billing is available on the Beside plan and on 👥 Business. Beside Baseline and Beside Unlimited are billed monthly only.
If you're on Beside Baseline or Beside Unlimited, you can't move to the Beside plan to get yearly billing - the two pricing models are separate.
How many people can I add?
How many people can I add?
Beside Baseline and Beside Unlimited include unlimited users, and are set up for teams of up to 20 seats. If you need more, switch to flexible per-seat billing on Beside on the web from Settings → Plan & Billing. On the Beside plan, you add seats one at a time as your team grows.
Can I subscribe from my phone?
Can I subscribe from my phone?
Yes. On iPhone in the US, new signups are offered Beside Baseline and Beside Unlimited, and Beside handles the checkout and the billing. Some signups still see the Beside plan through the App Store while we roll this out.
On Android, and on iPhone in Canada, subscribing goes through Google Play or the App Store and puts you on the Beside plan, billed per seat, with Google or Apple handling the billing.
I subscribed on my iPhone - why isn't Beside in my Apple subscriptions?
I subscribed on my iPhone - why isn't Beside in my Apple subscriptions?
Because Beside billed you directly rather than Apple. iPhone signups on Beside Baseline and Beside Unlimited go through Beside's own checkout, so Apple has no record of the purchase, even if you paid with Apple Pay.
Manage everything from app.beside.com/settings/billing. In the mobile app, Settings → Plan & Billing confirms this by showing Managed on web.
Can I switch between the Beside plan and Beside Baseline or Beside Unlimited?
Can I switch between the Beside plan and Beside Baseline or Beside Unlimited?
No. The two pricing models are separate, so we can't move a subscription from one to the other in either direction. You can switch freely between Beside Baseline and Beside Unlimited.
It's worth choosing the model that fits at signup: Beside Baseline and Beside Unlimited are priced per business with unlimited users and monthly billing, while the Beside plan is per seat with monthly or yearly billing.
Can I switch to 👥 Business?
Can I switch to 👥 Business?
No. 👥 Business was retired in the May 2026 plan refresh and is no longer available to new or migrating subscribers, so we can't move you onto it. Every current plan includes the same full feature set.
Are prices in USD or my local currency?
Are prices in USD or my local currency?
Prices on this page are in USD. When you subscribe through the Stripe checkout, prices are shown in your local currency. App Store and Google Play also bill in your local currency.
I was charged twice - what should I do?
I was charged twice - what should I do?
The most common cause is having both an App Store or Google Play subscription and a Beside (Stripe) subscription active at once, which can happen after adding a seat or line as an Apple or Google subscriber. Check for both and cancel the App Store or Google Play one.
Can I get a refund?
Can I get a refund?
Refund policies depend on your billing platform. 📖 Request a refund
Do you offer discounts (military, first responder, student, non-profit, healthcare)?
Do you offer discounts (military, first responder, student, non-profit, healthcare)?
No. Beside doesn't currently offer specific discounts for military personnel, first responders, students, non-profits, healthcare workers, or any other group.
What happens to my data if I cancel or downgrade?
What happens to my data if I cancel or downgrade?
Your call history, transcripts, and conversation data remain visible in the app. If you downgrade, additional lines become inactive (not deleted) and line-specific settings are hidden until you upgrade again.
How do I update my payment method?
How do I update my payment method?
If Beside bills you through Stripe, go to app.beside.com/settings/billing to update your payment method. If your plan is managed by Apple or Google, the web app shows a "Your plan is managed on Mobile" notice - click Switch to Web Billing first.
Where are my invoices sent?
Where are my invoices sent?
If you subscribed through Apple or Google, receipts are handled by the App Store or Google Play. If Beside bills you - on the web, through the in-app checkout, or from an iPhone signup - Stripe sends receipts to the billing email on your Plan & Billing page.
I'm resubscribing after canceling - will I get my old price back?
I'm resubscribing after canceling - will I get my old price back?
No. When you resubscribe, you're billed at the current rate on the plans available at that time, not the price you paid before. This applies even if your previous subscription used a promotional or earlier rate.
The only way to keep an earlier rate is to keep your subscription active without cancelling.