Refunds must be requested from whoever bills you: Apple (App Store), Google Play, or Beside directly (Stripe). This isn't always the device you signed up on - some iPhone signups are billed by Beside through Stripe, even when you paid with Apple Pay.
📌 Check who bills you first:
In the Beside mobile app, go to Settings → Plan & Billing. A subscription billed by Beside shows as Managed on web on iPhone, or You're subscribed on web on Android.
On Beside on the web: Settings → Plan & Billing.
⚠️ Important: Beside cannot issue refunds for Apple or Google Play subscriptions. Those must be requested directly from Apple or Google.
Refund for an Apple subscription
Step 1: Cancel your subscription
Follow the steps for your device (iPhone, iPad, or Mac)
Step 2: Request a refund from Apple
Go to Apple's refund portal
Sign in with the Apple ID used for your Beside subscription
Find your Beside purchase (the product name on Apple's side may still show "Starter" - that's the historical label, it's the same subscription)
Select Request a Refund and choose a reason
Submit your request
📌 Note: Apple usually reviews refund requests within 48 hours and replies by email. You will keep access to Beside until the end of your billing period.
💡 No Beside purchase in Apple's refund portal? Your subscription is likely billed by Beside through Stripe rather than by Apple, even though you signed up on your iPhone. Follow the Stripe steps below instead.
Refund for a Google Play subscription
Step 1: Cancel your subscription
Open the Google Play Store
Tap your profile icon, then Payments and subscriptions
Select Subscriptions, then Beside (the product name on Google's side may still show "Starter" - that's the historical label, it's the same subscription)
Tap Cancel Subscription
Step 2: Request a refund from Google
Option A - Request directly through Google (recommended)
Option A - Request directly through Google (recommended)
Open Google's refund page
Sign in with the Google account used for Beside
Select the Beside subscription
Choose a reason and submit
Option B - Request from your order history
Option B - Request from your order history
Go to payments.google.com
Sign in and open Order History
Select your Beside purchase and click Request a refund
📌 Note: Google typically provides a decision within 48 hours.
Refund for a Stripe subscription
Your subscription is managed directly by Beside through Stripe if any of these apply:
You subscribed on Beside on the web
You subscribed from your iPhone and paid through Beside's own checkout (card or Apple Pay) rather than through the App Store
You're on Beside for macOS
Your account moved to Stripe after you added a seat or line
You're on the legacy 👥 Business plan billed by Stripe
Step 1: Cancel your subscription
Cancel on the web at app.beside.com/settings/billing - a subscription billed by Beside can't be cancelled from the mobile app, whichever store you signed up in.
📖 See Cancel your subscription for the full step-by-step on web or macOS.
Step 2: Request a refund from Beside
Contact our support team through the in-app chat or at [email protected]. Share the reason for your refund request and our team will review it.
📌 Note: Refunds are issued to the original payment method and may take 5-10 business days to appear depending on your bank.
⚠️ Important: As stated in our Terms of Service, subscription payments are non-refundable and there are no credits for partially used periods. That said, we review all refund requests on a case-by-case basis.
FAQ
What happens to my call forwarding after I cancel?
What happens to my call forwarding after I cancel?
If you had call forwarding enabled, make sure to disable it. Otherwise calls may continue routing to your Beside number.
I subscribed on my iPhone. Do I request my refund from Apple?
I subscribed on my iPhone. Do I request my refund from Apple?
Only if Apple actually billed you. Some iPhone signups go through Beside's own checkout and are billed by Beside through Stripe, even when paid with Apple Pay - Apple has no record of those purchases and can't refund them.
Check Settings → Plan & Billing in the Beside mobile app to see who bills you, then follow the matching section above.
What if my original payment method is no longer active?
What if my original payment method is no longer active?
Apple: May refund to your Apple ID balance.
Google Play: May refund to your Google Play balance.
Stripe: Refunds go back to the original card. If your card was replaced, your bank will typically credit the new card. If fully closed, the refund may be returned to us and we'll arrange an alternative.
I was charged twice. What should I do?
I was charged twice. What should I do?
The most common cause is being originally billed through Apple or Google, then adding a seat or line - which moves your account to the Beside plan on Stripe. If your Apple or Google subscription wasn't cancelled afterward, both are now active.
There are a few other ways double billing can happen too. Identify your scenario first to know what to cancel and where to request the refund.
Once you've identified the duplicate subscription, cancel it and mention the duplicate charge clearly in your refund request.