We're sorry to see you go! If you'd like to delete your Beside account, follow these steps ⬇️
Step 1️⃣ - Disable Call forwarding (⚠️ Before deleting your account, mobile only)
It’s very important to turn off call forwarding completely before deleting Beside.
If you don’t, calls to your main number may continue being redirected to your Beside number even after deletion.
ℹ️ We're not able to disable call forwarding on your behalf - this must be done directly from your phone due to carrier restrictions.
📚 For help, check out: How do I disable call forwarding?
Step 2️⃣ - Delete your account in the app (mobile only)
Open the Beside app
Go to Settings
Scroll to the bottom of the screen and tap Delete
Tap “Yes, Delete” to confirm deletion
ℹ️ Once deleted, all your data (calls & messages history, AI set up, personal data) will be permanently erased. If you choose to sign up again, you’ll start fresh with no previous data.
⚠️ This action cannot be undone.
Step 3️⃣ - Cancel your subscription
(Apple or Google Play, depending on where you subscribed)
Deleting the Beside app or account does not cancel your subscription.
Since all payments are handled by Apple or Google, you'll need to cancel your subscription directly through your app store settings to avoid being charged. Unfortunately, we're not able to cancel subscriptions on your behalf.
📚 Need help? Check out: How do I cancel my Beside subscription?
❓ FAQ
“Processing” still showing after deletion
“Processing” still showing after deletion
If you still see the “Processing” banner or microphone icon at the top of your phone after removing Beside, it usually means call forwarding wasn’t fully turned off at the carrier or an iOS background process is stuck.
1️⃣ Turn off Call Forwarding on mobile
Open Settings → Phone → Call Forwarding
Make sure Call Forwarding = Off
2️⃣ Restart your iPhone
Power off, wait 30 seconds, power back on.
3️⃣ Check microphone access
Go to Settings → Privacy & Security → Microphone
If you still see Beside listed, you can safely toggle it Off
If it still appears, contact your carrier and ask them to confirm all call forwarding is fully disabled on your line.