Call forwarding redirects calls from your primary phone number to Beside. You may need to disable it if you want to stop using Beside, switch devices, troubleshoot call issues, or cancel your subscription.
You may want to turn it off in some situations, such as:
You want to start using your Beside number exclusively
You want to forward a different number to Beside
You want calls to your primary number to ring directly on your device, not inside Beside
You've canceled your Beside subscription
You're about to delete the Beside mobile app
You're switching Beside to a new device
You're troubleshooting call delivery or ringing issues
⚠️ Important: disable call forwarding before deleting Beside
If you're deleting the Beside app or canceling your subscription, make sure to disable call forwarding first. If call forwarding remains enabled, calls to your primary number may continue routing to Beside - even if the app is deleted or your subscription is canceled. Beside cannot disable it on your behalf; the change must be applied at the carrier level.
How call forwarding is controlled
Call forwarding is always controlled by your mobile carrier - the provider that owns your phone number (for example: Verizon, T-Mobile, AT&T). Because of this, Beside cannot directly control or override call forwarding settings.
While Beside provides step-by-step guidance in the mobile app, the actual deactivation is performed by your carrier. If calls continue to forward after following the steps below, contact your carrier's support team directly so they can reset or fully disable call forwarding on their side.
📌 Universal rule for disabling call forwarding
How you disable call forwarding depends on how it was originally enabled:
Enabled via dialer code - disable using carrier codes below
Enabled via mobile settings - disable from those same settings
VoIP number (Google Voice, cloud phone systems, etc.) - disable in the provider's app or admin dashboard
Disable call forwarding on VoIP numbers
If your phone number is hosted by a VoIP provider such as Google Voice, Zoom, Twilio, RingCentral, Vonage, Dialpad, OpenPhone, Ooma, Grasshopper, or Nextiva:
Call forwarding is managed inside the provider's app or admin dashboard
Disabling forwarding from mobile phone settings is not supported
Beside cannot control or override VoIP forwarding
If you're unsure whether forwarding is fully disabled, contact your VoIP provider directly.
Disable call forwarding on US numbers
Follow the steps below based on the US carrier that owns your phone number:
Verizon, Visible, Xfinity Mobile, Spectrum Mobile, US Mobile, Boost Mobile
Open your phone's native dialer (not the Beside app)
Dial
*73Press Call
AT&T or Cricket Wireless
Open your phone's native dialer (not the Beside app)
Dial
#21#Press Call
T-Mobile, Metro by T-Mobile, or Mint Mobile
Open your phone's native dialer (not the Beside app)
Dial
##21#Press Call
Disable call forwarding on Canadian numbers
Applies to: Rogers, Fido, Bell, Virgin Plus, Lucky Mobile, TELUS, Koodo, Public Mobile, Freedom, SaskTel, Eastlink, Videotron.
Open your phone's native dialer (not the Beside app)
Dial
##21#Press Call
Quick recap - disable codes by carrier
Carrier | Code to dial |
VoIP providers (Google Voice, Zoom, Twilio, RingCentral, Vonage, Dialpad, OpenPhone, Ooma, Grasshopper, Nextiva, etc.) | Disable in provider app or dashboard |
🇺🇸 Verizon, Visible, Xfinity Mobile, Spectrum Mobile, US Mobile, Boost Mobile |
|
🇺🇸 AT&T, Cricket Wireless |
|
🇺🇸 T-Mobile, Metro by T-Mobile, Mint Mobile |
|
🇨🇦 Rogers, Fido, Bell, Virgin Plus, Lucky Mobile, TELUS, Koodo, Public Mobile, Freedom, SaskTel, Eastlink, Videotron |
|
Still forwarding?
If calls are still forwarding after following the steps above:
Restart your mobile device
Test with a different phone (self-calls may not ring)
Contact your carrier's support team - only the carrier can fully disable call forwarding
🟡 Google Voice users: Google Voice has known limitations that can cause calls to continue forwarding even after you've disabled it in Beside. To fully stop forwarding, go to voice.google.com → Settings → Calls → Linked numbers, find your Beside number, and click Remove.
FAQ
Can Beside disable call forwarding for me?
Can Beside disable call forwarding for me?
No - call forwarding is controlled entirely by your carrier. Beside can guide you through the steps, but only your carrier can activate or deactivate it on their side.
I disabled call forwarding but calls still go to Beside. What should I do?
I disabled call forwarding but calls still go to Beside. What should I do?
Restart your phone, then test by calling your primary number from a different device. If calls still forward, contact your carrier directly - some carriers require additional backend processing even after you dial the correct code.
Will disabling call forwarding affect my Beside subscription?
Will disabling call forwarding affect my Beside subscription?
No. Disabling call forwarding only stops calls from your carrier number being routed to Beside. Your Beside line and subscription remain active - you can still make and receive calls directly through your Beside number.