Beside

Fix common Beside subscription issues: duplicate charges, paywalls after payment, price changes after resubscribing, or charges after canceling.

Troubleshoot a subscription or billing issue

Fix common Beside login problems - error messages, can't sign in, SMS code not received, forgot login method, duplicate account, and logging in across mobile and desktop.

Fix login issues

Fix call forwarding issues when calls to your primary number aren’t reaching the Beside app. Learn how to troubleshoot carrier and device settings (iPhone and Android).

Fix call forwarding issues

Calls failing, dropping, or no audio on Beside - common causes and how to fix them.

Fix call failures

Incoming calls not ringing in Beside - how to check Business Hours, AI Receptionist settings, device settings, and call forwarding.

Fix calls not ringing

Text messages not sending or not received on Beside - common causes and how to fix them step by step.

Fix undelivered text messages

Not receiving Beside notifications on iPhone or Android - how to check your settings and fix missing call and message alerts.

Fix notification issues on iOS and Android

Fix microphone and audio issues on Beside calls - no sound, the other person can't hear you, echo, poor quality, and audio output problems.

Fix microphone and audio issues

Using Beside behind a VPN or corporate firewall - how it affects calls and notifications, and how to configure your network for best results.

Use Beside with a VPN or firewall

Troubleshoot your Beside AI Receptionist - diagnostic checklist for calls, texts, and emails not being handled, with step-by-step fixes.

Fix your AI Receptionist not responding

Test your network connection in Beside - how to check connection quality during a call and from Settings, and what to do if results are poor.

Test your network connection

Troubleshooting

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