Sometimes calls on Beside may fail, drop unexpectedly, or have no audio. This can happen for a few different reasons - most of them are easy to fix on your end.
📌 This article covers outgoing calls and in-call issues. If your phone isn't ringing for incoming calls, see instead: 📖 Fix calls not ringing
Weak or unstable internet connection
Beside uses your internet connection (Wi-Fi or mobile data). If the signal is weak or unstable, your call may fail, drop, or lose audio.
How to fix
Move to a place with stronger signal
Switch between Wi-Fi and mobile data
Restart your router
Close apps using heavy bandwidth
💡 Switch networks during a call without hanging up: tap the network icon in the top-right corner of the screen → choose Call with cellular network → if needed, tap Hang up and call with cellular.
Call forwarding conflict
If you're forwarding your personal phone number to Beside, an incorrect carrier forwarding setup can cause calls to fail, drop, or have no audio.
How to fix
Turn call forwarding OFF on your carrier line
Turn it ON again using the in-app setup steps
Make sure the right line is being forwarded to your Beside number
International calls
Beside currently supports calls only to US and Canadian numbers. Calls to numbers outside these regions will fail.
You can still receive international calls to your Beside number. For outgoing international calls, use your personal carrier's plan.
T-Mobile to T-Mobile Caller ID conflict
Calls may fail when all of these conditions are true:
You are forwarding a T-Mobile number to Beside
Caller ID is enabled in your Beside settings
You are calling another T-Mobile number
How to fix
Disable Caller ID in Beside settings before making the call.
Testing calls from your own forwarded number
If you're forwarding your personal number to Beside and call your Beside number from that same number, the call may fail. Beside detects this as a self-call and automatically ends it. This is expected behavior and does not indicate a configuration issue.
How to test correctly
Call your Beside number from a different phone number
Or use "Test Receptionist" in the app to hear what real callers experience
💡 Good to know: If calls from other numbers reach your AI Receptionist, everything is working as intended.
FAQ
My call connects but there's no audio on one or both sides. What should I do?
My call connects but there's no audio on one or both sides. What should I do?
This is usually caused by a weak internet connection. Try switching between Wi-Fi and mobile data, or move to a location with better signal. You can also tap the network icon during a call to switch to cellular network without hanging up.
My calls keep dropping after a few seconds. Why?
My calls keep dropping after a few seconds. Why?
Short calls that drop quickly are often related to call forwarding conflicts. Try turning call forwarding OFF on your carrier, then setting it up again using the in-app steps.
Can I make calls to numbers outside the US and Canada?
Can I make calls to numbers outside the US and Canada?
Not yet. Beside currently supports outgoing calls to US and Canadian numbers only. You can still receive international calls on your Beside number. For outgoing international calls, use your personal carrier's plan.
I'm on T-Mobile and some of my calls fail. What's going on?
I'm on T-Mobile and some of my calls fail. What's going on?
If you're forwarding a T-Mobile number to Beside and calling another T-Mobile number with Caller ID enabled, the call may fail. Disable Caller ID in your Beside settings before making the call.
How can I test if my Beside line is working correctly?
How can I test if my Beside line is working correctly?
Call your Beside number from a different phone number - not the one you're forwarding. You can also use the "Try Receptionist" feature in the app. If calls from other numbers reach your AI Receptionist, your setup is working.