Beside on the web brings your business phone to any browser - make and receive calls, send and receive texts, and manage your account at app.beside.com. No download required.
Your web account uses the same phone line as your Beside mobile app - calls, texts, and contacts stay in sync.
What Beside on the web offers | What Beside mobile app offers | What is synced between platforms |
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Requirements:
Any modern browser on desktop or mobile (Chrome, Safari, Firefox, Edge)
Microphone access for calls
A Beside account & subscription on the 👤 Starter or 👥 Business plan
Sign in to Beside on the web
Go to app.beside.com and log in using the same method you used to create your Beside account on mobile:
Apple Sign-in
Google Sign-in
Email
Primary phone number
💡 Shortcut from the mobile app: Open the Beside mobile app, go to Settings, and tap Beside on Web at the top of the screen for a quick way to access the web app.
⚠️ Important: Use the same sign-in method you originally used on mobile. Signing in with a different method creates a separate account and your subscription, lines, and data won't appear on the web.
Once logged in, your account, lines, and history appear automatically.
Set up your line on mobile first
Beside on the web uses the same phone line as your mobile app. Phone line configuration can only be done from the Beside mobile app - it isn't available on the web yet.
🟡 No line configured? If you haven't set up a phone line on mobile yet, download the Beside mobile app from the App Store (iOS) or Google Play (Android) and complete line setup there first.
Once your line is active on mobile, it's automatically available on the web - no extra setup needed.
Send and receive texts
To access your messages on the web:
Go to app.beside.com and sign in
Click 💬 Texts in the sidebar
Select a conversation to read and reply, or click + New to start a new thread
Find your way around
The web app sidebar is organized in three areas:
Top: Search, Contacts, Notes, Settings, AI Receptionist, Ask Beside AI
Middle - Phone Numbers: every Beside line on your account, listed with its phone number
Bottom: Support, Help Center, Download
To work with calls or messages on a specific line, click that line in the Phone Numbers section. The view that opens has two tabs at the top: Messages and Calls.
Send and receive messages
To access your messages on the web:
Go to app.beside.com and sign in
In the Phone Numbers section of the sidebar, click the line you want to use
Click the Messages tab at the top of the column
Select a thread to read and reply
Make and receive calls
To use calls on the web:
Go to app.beside.com and sign in
When prompted, allow microphone access in your browser
In the Phone Numbers section of the sidebar, click the line you want to use
Click the Calls tab to see your call history, or click the dial pad icon at the top of the column to make a new call
Your call history shows incoming, outgoing, and missed calls - with AI-generated call summaries for recorded calls.
⚠️ Microphone access is required: If you blocked microphone access, the browser won't let Beside make or receive calls. Check your browser's site settings for app.beside.com and allow microphone access, then refresh the page.
Configure your AI Receptionist
The AI Receptionist is its own section in the sidebar. Open it to configure how your AI handles calls, texts, and emails for the line selected at the top of the page.
The configuration is grouped into four areas:
Channels - what your AI handles
Phone Calls - turn AI call answering on or off, set ring count, choose which calls it answers
Text Messages - configure AI text replies
Draft Emails - connect Gmail or Outlook so your AI can draft replies to inbound emails
Actions - what your AI does on a call
Book Appointments - let your AI book calendar appointments
Welcome Greeting - what your AI says when it picks up
Ending Message - what your AI says before hanging up
Transfer Calls - rules for routing calls to the right person
Qualify Leads - the questions your AI asks to qualify leads
Voice - how your AI sounds
Tone of Voice - the voice your AI uses
Pronunciation - teach your AI how to say your business name and other terms
Knowledge - what your AI knows
Company Details
Contact Information
Additional Knowledge
Products & Services
Manage your account, members, lines, and billing
Open Settings in the sidebar. Settings is grouped into four areas:
Notifications
Pulses - schedule recurring AI prompts that run automatically and create a new conversation with the results
Workspace
Members - invite, remove, and manage teammates (👥 Business)
Phone Numbers - view your lines, manage who they're shared with, and add new ones
Plan & Billing - see your current plan, change billing, update payment methods, view invoices
Your account
Profile - your name, email, phone number, and sign-out
Current limitations
This is the first version of calls and texts on the web. A few things to be aware of:
Line configuration (new lines, call forwarding, Caller ID, etc.) is only available on the Beside mobile app
Texts and calls on the web are available in the US and Canada only
Some mobile-only features are not yet available on the web - the team is actively adding more based on feedback
Read status is not synced between the web and mobile - a message read on one platform may still appear unread on the other
FAQ
Which plans can use calls and texts on the web?
Which plans can use calls and texts on the web?
Both the 👤 Starter and 👥 Business plans can make and receive calls and send texts from the web. You need an active phone line set up in the Beside mobile app first.
Which browsers are supported?
Which browsers are supported?
Beside on the web works in any modern browser on desktop or mobile - Chrome, Safari, Firefox, and Edge. For the best experience with calls, make sure your browser has microphone access and a stable internet connection.
Do I need to download anything?
Do I need to download anything?
No. Beside on the web runs entirely in your browser at app.beside.com.
If you'd also like a desktop app with meeting capture, check out 📖 Beside for macOS.
Why can't I make calls from the web?
Why can't I make calls from the web?
Make sure you've allowed microphone access in your browser for app.beside.com. If calls still don't work, check that you have an active phone line configured in the Beside mobile app - line setup isn't available on the web.
Why do my messages show as unread on my phone after I read them on the web?
Why do my messages show as unread on my phone after I read them on the web?
Read status is not yet synced between the web and mobile. A message you read on one platform may still appear as unread on the other. This will be improved in a future update.
Can I configure call forwarding or Caller ID from the web?
Can I configure call forwarding or Caller ID from the web?
Not yet. Line configuration (call forwarding, Caller ID, adding new lines) can only be done from the Beside mobile app. Once configured, those settings apply on the web automatically.