Beside integrates natively with Monday, letting you automatically sync contacts and log calls directly into your Monday CRM. When a call comes in, Beside creates or updates the Monday contact and logs the interaction with a summary, recording, and outcome.

This article covers how to connect Monday, what data syncs, and how to disconnect.

Platform availability

📌 Monday integration - platform availability:

🌐 Beside on the web at app.beside.com - Monday setup is supported, from Settings → Phone Numbers → [your line] → Integrations.

💡 Monday is currently web-only: the Monday integration is only available on Beside on the web. It is not yet supported on the Beside mobile app (iPhone or Android).

📖 Looking for a full overview of all CRM + Zapier integrations available today?

Check out our dedicated article: CRM and app integrations

What the Beside + Monday integration does

The Beside Monday integration syncs your incoming leads, caller details, and voice interactions directly into Monday.

Once connected, you can:

Automatically create Monday contacts from incoming calls and voicemails
Sync caller details extracted by the Receptionist (name, email, company, etc.)
Log phone calls and voicemails as activities in Monday
Attach call summaries, outcomes, and recordings to Monday contacts
Centralize all inbound communication from Beside into your Monday CRM

This integration currently supports one-way sync (Beside → Monday).

Connect your Monday account to Beside

📌 First time connecting Monday for your company? If no one on your team has connected Beside to Monday before, your Monday workspace may need the Beside app installed from the Monday marketplace before the connection below will succeed. If you hit an error saying Beside isn't part of your workspace, ask your Monday admin to install the Beside app from the Monday marketplace first, then retry the steps below.

Go to app.beside.com and open Settings
Click Phone Numbers and select the line you want to connect
Open the Integrations tab
Next to Monday, click Connect
Sign into your Monday account when prompted, then review and approve the requested permissions (read and write access to contacts and activity records)

You'll be redirected back to the Integrations tab, where Monday will appear as "Connected". The integration is now live! ✔️

📌 One CRM per line: Each Beside line can only be connected to one CRM at a time. If the line is already connected to HubSpot or another CRM, disconnect it first before connecting Monday.

How the sync works

Contact sync

New callers become Monday contacts automatically
Receptionist-extracted details (name, email, company) are included when available
If no name is provided during the call, Beside creates a contact using the phone number
If new details appear in later calls or voicemails, the Monday contact is updated automatically

Communication sync

Every voice interaction is logged in Monday with:

Call summary
Recording (native upload or link)
Call direction (inbound / outbound)
Outcome (answered, Receptionist, Beside voicemail)
Link to the Beside call note

📌 One-way sync: The integration currently syncs Beside → Monday only. Changes made in Monday are not synced back to Beside.

Disconnect Monday from Beside

Go to app.beside.com → Settings → Phone Numbers
Select the line connected to Monday
Open the Integrations tab
Next to Monday, click Disconnect and confirm

Monday will no longer appear as connected for that line. ✔️

⚠️ Important: Once disconnected, new calls and contacts will no longer sync to Monday. Existing data already in Monday will remain unchanged.

FAQ

Why do I see an error saying Beside isn't part of my workspace?

This means the Beside app hasn't been installed on your Monday workspace yet. Ask your Monday admin to install the Beside app from the Monday marketplace, then retry connecting the integration from Beside.

Can I connect Monday from the Beside mobile app?

Not yet. Monday is currently available on Beside on the web only. Support on iPhone and Android is not available today.

Is two-way sync supported (Monday → Beside)?

Not yet. The integration currently syncs Beside → Monday only.

Can I connect multiple Beside lines to the same Monday account?

Yes. Each Beside line connects independently, so you can connect multiple lines to the same Monday account. Each line syncs its own contacts and call logs.

Will caller details be auto-extracted from calls?

Yes. When a call is handled by the Receptionist, Beside automatically extracts the caller's name, email, and company and syncs them to Monday. For regular calls, expanded AI extraction is coming soon.

Can I use both Monday and Zapier on the same line?

Yes. The native Monday integration and Zapier work independently and can be used together on the same Beside line to extend your workflows.

Connect Beside with Monday