Beside integrates natively with Follow Up Boss, letting you automatically sync contacts and log calls directly into your Follow Up Boss CRM. When a call comes in, Beside creates or updates the Follow Up Boss contact and logs the interaction with a summary, recording, and outcome.
This article covers how to connect Follow Up Boss, what data syncs, and how to disconnect.
Platform availability
📌 Follow Up Boss integration - platform availability:
📱 iPhone - Follow Up Boss is fully supported, from Settings → Integrations
🤖 Android - Follow Up Boss is fully supported (parity with iPhone)
🌐 Beside on the web at app.beside.com - Follow Up Boss setup is supported, from Settings → Phone Numbers → [your line] → Integrations.
📖 Looking for a full overview of all CRM + Zapier integrations available today?
Check out our dedicated article: CRM and app integrations
What the Beside + Follow Up Boss integration does
The Beside Follow Up Boss integration syncs your incoming leads, caller details, and voice interactions directly into Follow Up Boss.
Once connected, you can:
Automatically create Follow Up Boss contacts from incoming calls and voicemails
Sync caller details extracted by the Receptionist (name, email, company, etc.)
Log phone calls and voicemails as activities in Follow Up Boss
Attach call summaries, outcomes, and recordings to Follow Up Boss contacts
Centralize all inbound communication from Beside into your Follow Up Boss CRM
This integration currently supports one-way sync (Beside → Follow Up Boss).
Connect your Follow Up Boss account to Beside
Follow the steps that match your device:
📱 Beside mobile app (iPhone and Android)
📱 Beside mobile app (iPhone and Android)
The flow is the same on iPhone and Android.
Open Beside → go to Settings
Under Integrations → tap Integrations
Select the line you want to connect
Choose Follow Up Boss → tap Connect
Sign into your Follow Up Boss account when prompted
Review and approve the permissions Beside requests (read and write access to contacts and activity records)
You'll be redirected back to the Integrations screen, where Follow Up Boss will appear as "Connected". The integration is now live! ✔️
🌐 Beside on the web
🌐 Beside on the web
Go to app.beside.com and open Settings
Click Phone Numbers and select the line you want to connect
Open the Integrations tab
Next to Follow Up Boss, click Connect
Sign into your Follow Up Boss account when prompted, then review and approve the requested permissions (read and write access to contacts and activity records)
You'll be redirected back to the Integrations tab, where Follow Up Boss will appear as "Connected". The integration is now live! ✔️
📌 One CRM per line: Each Beside line can only be connected to one CRM at a time. If the line is already connected to HubSpot or another CRM, disconnect it first before connecting Follow Up Boss.
How the sync works
Contact sync
New callers become Follow Up Boss contacts automatically
Receptionist-extracted details (name, email, company) are included when available
If no name is provided during the call, Beside creates a contact using the phone number
If new details appear in later calls or voicemails, the Follow Up Boss contact is updated automatically
Communication sync
Every voice interaction is logged in Follow Up Boss with:
Call summary
Recording (native upload or link)
Call direction (inbound / outbound)
Outcome (answered, Receptionist, Beside voicemail)
Link to the Beside call note
📌 One-way sync: The integration currently syncs Beside → Follow Up Boss only. Changes made in Follow Up Boss are not synced back to Beside.
Disconnect Follow Up Boss from Beside
From the Beside mobile app (iPhone or Android):
Open Beside → go to Settings
Under Integrations, tap Integrations
Select the line connected to Follow Up Boss
Tap Follow Up Boss
Tap Disconnect and confirm
From Beside on the web:
Go to app.beside.com → Settings → Phone Numbers
Select the line connected to Follow Up Boss
Open the Integrations tab
Next to Follow Up Boss, click Disconnect and confirm
Follow Up Boss will no longer appear as connected for that line. ✔️
⚠️ Important: Once disconnected, new calls and contacts will no longer sync to Follow Up Boss. Existing data already in Follow Up Boss will remain unchanged.
FAQ
Is two-way sync supported (Follow Up Boss → Beside)?
Is two-way sync supported (Follow Up Boss → Beside)?
Not yet. The integration currently syncs Beside → Follow Up Boss only.
Can I connect Follow Up Boss from the web app?
Can I connect Follow Up Boss from the web app?
Yes. Follow Up Boss setup is available on Beside on the web at app.beside.com, per line, from Settings → Phone Numbers → [your line] → Integrations. The setup steps are the same as on the Beside mobile app.
Can I connect Follow Up Boss from Android?
Can I connect Follow Up Boss from Android?
Yes. Follow Up Boss is fully supported on Android (parity with iPhone). The setup flow is the same: Settings → Integrations, then select the line and choose Follow Up Boss.
Can I connect multiple Beside lines to the same Follow Up Boss account?
Can I connect multiple Beside lines to the same Follow Up Boss account?
Yes. Each Beside line connects independently, so you can connect multiple lines to the same Follow Up Boss account. Each line syncs its own contacts and call logs.
Will caller details be auto-extracted from calls?
Will caller details be auto-extracted from calls?
Yes. When a call is handled by the Receptionist, Beside automatically extracts the caller's name, email, and company and syncs them to Follow Up Boss. For regular calls, expanded AI extraction is coming soon.
Can I use both Follow Up Boss and Zapier on the same line?
Can I use both Follow Up Boss and Zapier on the same line?
Yes. The native Follow Up Boss integration and Zapier work independently and can be used together on the same Beside line to extend your workflows.