📌 HubSpot integration - platform availability:
📱 iPhone - HubSpot is fully supported
🤖 Android - HubSpot is fully supported (parity with iPhone)
🌐 Beside on the web at app.beside.com - HubSpot setup is supported per line, from Settings → Phone Numbers → [your line] → Integrations.
💻 Beside for macOS - integrations not currently supported.
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What the Beside + HubSpot integration does
The Beside HubSpot integration syncs your incoming leads, caller details, and voice interactions directly into HubSpot.
Once connected, you can:
Automatically create HubSpot contacts from incoming calls and voicemails
Sync caller details extracted by the AI Receptionist (name, email, company, etc.)
Log phone calls and voicemails as activities in HubSpot
Attach call summaries, outcomes, and recordings to HubSpot contacts
Centralize all inbound communication from Beside into your HubSpot CRM
This integration currently supports one-way sync (Beside → HubSpot).
Connect your HubSpot account to Beside
Follow the steps that match your device:
📱 Beside mobile app (iPhone and Android)
📱 Beside mobile app (iPhone and Android)
The flow is the same on iPhone and Android.
1. Open Beside → go to Settings
2. Under Integrations → tap Integrations
3. Select the line you want to connect to an integration
4. Choose HubSpot → tap Connect
5. Sign into your HubSpot account if prompted
6. Click Choose Account
7. Review the requested scopes on this screen. Beside requests access to read and write contacts, calls and company properties
8. Click Connect app.
You'll be redirected back to the Integrations screen in your Beside app, where HubSpot will appear as "Connected". The integration is now live! ✔️
🌐 Beside on the web
🌐 Beside on the web
Go to app.beside.com and open Settings
Click Phone Numbers and select the line you want to connect
Open the Integrations tab
Next to HubSpot, click Connect
Sign into your HubSpot account if prompted, then click Choose Account
Review the requested scopes (read and write access to contacts, calls, and company properties) and click Connect app
You'll be redirected back to the Integrations tab, where HubSpot will appear as "Connected". The integration is now live! ✔️
How the sync works
1️⃣ Contact sync
New callers become HubSpot contacts automatically
AI Receptionist–extracted details (name, email, company) are included
If no name is provided, Beside creates a contact using the phone number
If new details appear later (calls, voicemails, SMS), the HubSpot contact is updated automatically
If First Name, Last Name, Email or Phone number already exists, it won't be overridden.
2️⃣ Communication sync
Every voice interaction is logged in HubSpot with:
Summary
Recording (native upload or link)
Outcome
Direction
Link to the Beside call note
Disconnect HubSpot from Beside
From the Beside mobile app (iPhone or Android):
Open Beside → go to Settings
Under Integrations, tap Connected integrations
Select the line connected to HubSpot
Tap HubSpot
Tap Disconnect and confirm
From Beside on the web:
Go to app.beside.com → Settings → Phone Numbers
Select the line connected to HubSpot
Open the Integrations tab
Next to HubSpot, click Disconnect and confirm
HubSpot will no longer appear as connected for that line ✔️
⚠️ Note: If you disconnect your HubSpot account from Beside, lead & account data will no longer sync to HubSpot contacts and vice versa. Existing data will remain on your HubSpot records.
Uninstall Beside from HubSpot
Please refer to HubSpot's official uninstall guide: ℹ️ this HubSpot Knowledge Base article.
FAQ
Is two-way sync supported (HubSpot → Beside)?
Is two-way sync supported (HubSpot → Beside)?
Not yet. The integration currently syncs Beside → HubSpot only.
Can I connect HubSpot from the web app?
Can I connect HubSpot from the web app?
Yes. HubSpot setup is available on Beside on the web at app.beside.com, per line, from Settings → Phone Numbers → [your line] → Integrations. The setup steps are the same as on the Beside mobile app.
Can I connect HubSpot from Android?
Can I connect HubSpot from Android?
Yes. HubSpot is fully supported on Android (parity with iPhone). The setup flow is the same: Settings → Integrations → Integrations, then select the line and choose HubSpot.
Will caller details (name/email/company) be auto-extracted?
Will caller details (name/email/company) be auto-extracted?
Yes, expanded AI extraction is working for calls handled by the AI receptionist. Regular calls, voicemails, and SMS are coming.
Can I show HubSpot contact info live when a call is ringing?
Can I show HubSpot contact info live when a call is ringing?
This feature is planned, not yet available.
Can I combine this integration with Zapier?
Can I combine this integration with Zapier?
Yes, Zapier is fully compatible and can extend automation workflows.