Beside

Make and receive phone calls with Beside over Wi-Fi or mobile data - how calling works, placing and answering calls, call features, and what happens when you miss a call.

Make and receive calls with Beside

Beside supports unlimited calls to US and Canadian numbers - international calling is not yet available. Carrier charges may apply for cross-border call forwarding.

Make international calls

Pause or control incoming calls on Beside - use Business Hours, AI Receptionist routing, Silence Unknown Callers, and Do Not Disturb to manage when your phone rings.

Pause or disable incoming calls

Set up and customize your Beside voicemail greeting - default or custom recorded message for callers when the AI Receptionist is not active.

Set up your voicemail greeting

Compare Beside's AI Receptionist and traditional voicemail - when each one answers, how Business Hours affect routing, and how they work together.

AI Receptionist vs Beside voicemail

Silence calls from unknown numbers in Beside - automatically route spam and unknown callers to voicemail without ringing your phone.

Silence unknown callers

Change your Beside ringtone - use the built-in Beside ringtone on iPhone or update your device's ringtone settings on iPhone and Android.

Change your ringtone

Replay call recordings inside Beside, share call summaries, and understand why downloading audio is not currently supported.

Listen to and download call recordings

Stop call recording during a live Beside call, or disable recording for specific contacts - plus legal reminders on consent.

Stop recording a call

Enable automatic recording consent in Beside - notify callers at the start of every call that the call is being recorded, for both inbound and outbound calls.

Notify callers that a call is being recorded

Disable call recording for specific contacts in Beside - keep recording on for everyone else while excluding personal calls or contacts who prefer not to be recorded.

Disable call recording for specific contacts

Call recording consent rules in the U.S. and Canada - one-party vs. all-party consent, state and provincial laws, and how Beside's consent tools keep you compliant.

Recording consent - do you need to notify callers?

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Bobby Giangeruso

Make and receive calls, manage recordings, voicemail, and call handling settings.

Calls

Find answers and get help from Intercom Support and Community Experts

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