Beside includes a Recording Consent setting that lets you notify callers when a call is being recorded. When enabled, both inbound and outbound callers will hear an automated message at the start of the call.
This helps you stay transparent and aligned with call recording laws in your region.
Enable recording consent
From the mobile app
Open the Beside mobile app
Go to the Settings tab
Scroll down to Recording Consent
Toggle the setting ON
From the web dashboard
Go to app.beside.com → click Phone Numbers in the left sidebar
Click the line you want to manage
Scroll to Compliance & Privacy → toggle Recording Consent on
Once enabled, Beside will automatically play this message at the start of every call - whether you're receiving or placing it:
"This call is recorded. To opt out, please ask the other party to stop recording."
Stop recording if a caller opts out
If a caller asks not to be recorded, you can stop recording mid-call by tapping the Recorder button on your call screen.
FAQ
Does the consent message play on AI Receptionist calls?
Does the consent message play on AI Receptionist calls?
Yes. When Recording Consent is enabled, the message plays at the start of all calls - including those handled by the AI Receptionist.
Can I customize the consent message?
Can I customize the consent message?
No. The recording consent message is a standard automated message and cannot be customized at this time.
Do I legally need to enable recording consent?
Do I legally need to enable recording consent?
It depends on your state or region. Some states require all-party consent for call recording, meaning everyone on the call must be notified. Other states only require one-party consent. We recommend enabling it if you're unsure.