Beside offers two ways to stop call recording: you can disable it manually during a call, or turn it off by default for specific contacts. This is helpful for sensitive conversations, clients who request not to be recorded, or personal calls on your business line.
📌 By default, all Beside calls are recorded and transcribed - this includes both incoming calls and outgoing calls, whether you answer them yourself or your AI Receptionist handles them.
Stop recording during a live call
All calls made through Beside are automatically recorded and transcribed by default. If you need to stop recording while on a call:
Locate the recorder icon on the left side of your call screen and tap it
A pop-up will appear asking to confirm that you want to stop the recording
Confirm by tapping Stop Recording
📌 Note: Once you stop recording, it can't be restarted for that same call. If you want to resume recording, you'll need to hang up and place the call again.
Disable call recording for a specific contact
If you want to automatically prevent recording for a specific person:
Open the conversation with that contact in the Beside mobile app
Tap the + icon to the left of the message composer
Tap AI Receptionist
Toggle off Call recording
That contact's calls with you will no longer be recorded.
Legal reminder
Call recording laws vary by state. In some states, you're required to inform the other party before recording. Beside includes an automatic consent notice that you can enable.
FAQ
Are outgoing calls recorded by default? What about incoming calls?
Are outgoing calls recorded by default? What about incoming calls?
Yes, both. By default, Beside records and transcribes all calls - outgoing calls you place from the app, incoming calls you answer yourself, and incoming calls handled by your AI Receptionist. There's no separate setting for inbound vs outbound recording: it applies to every call on your line.
If you want to stop recording for a specific call, tap the recorder icon during the call. If you want to permanently exclude a contact, see Disable call recording for a specific contact above.
Can I restart recording after stopping it mid-call?
Can I restart recording after stopping it mid-call?
No. Once you stop recording during a call, it cannot be restarted for that same call. You would need to hang up and call again to record a new session.
Are AI Receptionist calls also recorded?
Are AI Receptionist calls also recorded?
Yes. Calls handled by the AI Receptionist are recorded and transcribed by default, just like your own calls. You can disable recording for specific contacts if needed.