Call Flow is a single screen that shows exactly how an incoming call to a Beside line is handled, step by step - whether it can even reach the line, what skips ringing, how it rings, and what happens if nobody picks up. Instead of hunting across separate settings, you see everything that shapes an incoming call in one place.
Use it any time you want to double-check why a call was or wasn't handled the way you expected, or to quickly jump into any of the settings that affect ringing.
Open Call Flow
Open the Beside mobile app and go to Settings
If you have multiple lines, tap the line you want to check under Phone Numbers
Under Calls, tap Call Flow
📌 Platform: Call Flow is available on the Beside mobile app on iPhone and Android. On Beside on the web there's no single Call Flow screen - the same settings live as tabs on each line.
What Call Flow shows
Call Flow groups the settings that affect an incoming call into four sections, in the order a call actually moves through them. Tap any row to jump straight to that setting - Call Flow doesn't hold separate settings of its own, it's a shortcut to the ones you already have.
Can calls reach this line?
Forwarding - whether your existing carrier number is forwarding calls into this line
Beside Number - whether your Beside number itself can receive calls
Who skips ringing?
Silence Unknown Callers - sends callers not in your contacts straight to your Receptionist or voicemail, without ringing
Blocked Numbers - contacts blocked for your organization, who can't reach any of its lines
How should calls ring?
Ringing Mode - whether calls ring first before falling back, or skip straight to your Receptionist or voicemail
My Notifications - whether this line's calls and messages are muted for you personally
Ringing Schedule - the hours during which phones on this line ring. Messages are not affected
📌 Two things worth knowing about the schedule row:
It shows Ringing, Not ringing or Off so you can see your current status without opening it.
It's hidden entirely on Direct lines, since a Direct line never rings anyone. This is the same on iPhone, Android and Beside on the web.
When you don't pick up
Receptionist - whether your Receptionist answers calls you don't pick up
Traditional Voicemail - the classic voicemail greeting used for excluded contacts, or when your Receptionist is off
Excluded Contacts - contacts who bypass your Receptionist entirely
FAQ
Does Call Flow change my settings, or just show them?
Does Call Flow change my settings, or just show them?
Call Flow doesn't hold any settings of its own - it's a shortcut view. Tapping a row takes you to that setting's actual screen, where any change you make applies the same as if you'd opened it directly from elsewhere in Settings.
I used to find Silence Unknown Callers, Business Hours, or Blocked Contacts under Notifications - where did they go?
I used to find Silence Unknown Callers, Business Hours, or Blocked Contacts under Notifications - where did they go?
They now live in Call Flow, under Who skips ringing? and How should calls ring?. The settings themselves haven't changed - only where you find them, and what two of them are called: Business Hours is now the Ringing Schedule, and Your Alerts is now My Notifications. If your iPhone still shows the old names, update the app.
Is Call Flow available on Android or Beside on the web?
Is Call Flow available on Android or Beside on the web?
Call Flow is available on the Beside mobile app on iPhone and Android. On Beside on the web there's no single Call Flow screen, but every setting it links to is there: open Settings → Phone Numbers → [your line] and use the tabs (General, Personal, Ringing Schedule, and so on).
Why is there no Ringing Schedule row on my line?
Why is there no Ringing Schedule row on my line?
Because the line's Ringing Mode is Direct. A Direct line sends every call straight to your Receptionist without ringing anyone, so a schedule for ringing has nothing to control, and the row is hidden - on iPhone, Android and Beside on the web alike. Switch the line to Ring first to bring it back. 📖 Choose how your line rings
Does Call Flow work differently if I have multiple lines?
Does Call Flow work differently if I have multiple lines?
Call Flow always shows the settings for one line at a time. If you have multiple lines, tap the line you want to check under Phone Numbers first, then open Call Flow for that line.