Beside gives you two types of notification controls: settings that apply to a specific Beside line, and settings that apply to the entire app. If you have multiple lines, each one can have its own notification preferences.
Line-level notification settings
These settings control how notifications behave for a specific line.
Open the Beside mobile app → go to Settings.
If you have a single line, scroll down to Notifications.
If you have multiple lines, tap the line you want to manage under Phone Numbers, then scroll to Notifications.
Silence Unknown Callers
Automatically silence calls from unknown numbers by sending them straight to voicemail.
Ringing Schedule
Choose when phones on a line should ring. During your set hours, incoming calls ring normally. Outside them, calls skip ringing and go to your Receptionist or voicemail.
It does not mute your texts. Message notifications arrive at any hour, whatever your schedule says. To silence messages, use Mute messages below instead.
On shared lines, this is a shared setting - any invited member who changes it updates the schedule for everyone on that line.
📌 Good to know:
The row is hidden on Direct lines, because a Direct line never rings anyone. This is the same on iPhone, Android and Beside on the web.
If your iPhone still says Business Hours, that's the old name for the same setting - update your Beside mobile app to see it.
On mobile, it's managed from Call Flow: go to Settings, tap your line under Phone Numbers if you have more than one, open Calls → Call Flow, then tap Ringing Schedule under How should calls ring?.
Mute calls and messages
Mute incoming call notifications, message notifications, or both for a specific line - just for you, without affecting other invited members.
Mute Incoming Calls - your phone won't ring for this line. You'll still see missed calls in your call history.
Mute messages - message notifications are silenced for you. You'll still see new messages in the app.
📌 What this screen is called:
On the Beside mobile app, it's My Notifications. If your iPhone still says Your Alerts, update the app.
On Beside on the web, the equivalent is the line's Personal tab, under My Notifications and Mute Line.
From the mobile app
If you have multiple lines, go to Settings → Notifications → My Notifications, pick the line you want to manage, then toggle Mute Incoming Calls and/or Mute messages.
If you have a single line, that account-level entry doesn't appear - open Settings → Calls → Call Flow instead, then tap My Notifications under How should calls ring? to toggle Mute Incoming Calls and/or Mute messages.
From Beside on the web
Go to app.beside.com → click Settings in the sidebar, then Phone Numbers under Workspace → pick the line you want to manage → Personal tab → Mute Line → toggle Mute Incoming Calls and/or Mute messages.
Quick mute from the sidebar: in the Phone Numbers section of the sidebar, hover the line, click the … menu, and choose Mute this line to silence both calls and messages for that line in one step. A muted line shows a crossed-bell icon instead of its unread badge. Choose Unmute this line from the same menu to turn notifications back on. To mute calls or messages independently, use the Personal → Mute Line settings above.
💡 Mute Line vs your Ringing Schedule:
The Ringing Schedule is shared. It stops calls ringing on the whole line during set hours, for everyone on it. It never touches messages.
Mute Line is personal. It lets you mute calls, messages, or both for yourself at any time, without changing anything for others.
App-level notification settings
These settings apply to the entire Beside app and affect all lines. Email Notifications (the global destination address) lives under Settings → Notifications in the Beside mobile app; Daily Recap lives under Settings → Automations.
Daily Recap
Control whether you receive a daily summary of your Beside activity and when it's delivered.
Go to Settings → Automations → Daily Recap in the Beside mobile app → toggle Daily Recap on or off and select your preferred delivery time.
📌 Mobile only: Daily Recap is currently configured from the Beside mobile app. It is delivered once per day at your selected time and applies globally to your account. If you have multiple lines, you receive one recap covering all of them.
Email call summaries
Receive call summaries and transcripts by email after each call, including ones answered by your Receptionist.
📌 Setup depends on your number of lines. On a single-line account, email call summaries is configured directly from the main Settings screen. If you have multiple lines, call summaries are configured per line, and the destination email is set globally for the whole account.
On a single-line account (iPhone & Android)
When you have one Beside line, the feature lives directly in your main Settings screen.
Open the Beside mobile app → go to Settings.
Scroll to Emails → tap Email Call Summaries.
Pick one of:
All calls - receive summaries for every call, including ones handled by your Receptionist.
Only calls I participated in - receive summaries only for calls you joined. AI-only calls are excluded.
None - no email summaries.
Under Send to, set the email address where summaries should be delivered.
📌 Verified on iPhone following the iOS 2.21.0 Settings reorganization, where this now sits under an Emails section rather than Notifications. If you're on Android and don't see it under Emails, check under Notifications instead.
On a multi-line account (iPhone & Android)
When you have multiple lines, call summaries are configured per line, and the destination email is set once at the account level.
Set the destination email (one for all lines)
Open the Beside mobile app → go to Settings.
Tap Email Notifications.
Set the Send to address - it applies to summaries from every line.
Configure summaries per line
Go to Settings → Phone Numbers and pick the line you want to manage.
Under Emails, tap Email Call Summaries.
Pick one of:
All calls - receive summaries for every call on that line, including ones handled by your Receptionist.
Only calls I participated in - receive summaries only for calls you joined. AI-only calls are excluded.
None - no email summaries for that line.
On Beside on the web
Email call summaries is a per-line setting. Toggle, scope, and destination email are all configured in one place per line.
Go to app.beside.com → click Settings in the sidebar, then Phone Numbers under Workspace.
Pick the line you want to manage → Personal tab → Email Notifications.
Toggle email notifications on or off for that line.
Choose the scope: All calls or Only my calls.
Under Send to, set the email address where summaries should be delivered.
Destination email at a glance
Summaries are sent to a destination email address you control.
Mobile (single-line): set in the Email Call Summaries screen, under Send to.
Mobile (multi-line): set globally in Settings → Email Notifications → Send to. One destination applies to all your lines.
Beside on the web: set per line under Settings → Phone Numbers → line → Personal → Email Notifications → Send to.
📌 Heads-up: Changing the destination email here does not update your Apple ID or login email.
Where the emails come from
Call summary emails come from [email protected]. Each one has the AI summary and the transcript of the call.
Your first email arrives shortly after the next call on that line, once summaries are on. If you just turned them on, nothing is sent until a call comes in or goes out.
💡 Don't see it? Check your junk or spam folder, then add [email protected] to your contacts so the next summaries land in your inbox.
Settings overview
Setting | Mobile path | Web path | Scope | What it controls |
Mute Line | Multi-line: Settings → Notifications → My Notifications → pick line Single-line: Settings → Calls → Call Flow → My Notifications | Settings → Phone Numbers → line → Personal → Mute Line, or sidebar line … menu → Mute this line | Per line, personal | Mute calls and/or messages for yourself |
Ringing Schedule | Settings → Phone Numbers → line (if multiple) → Calls → Call Flow → Ringing Schedule | Settings → Phone Numbers → line → Ringing Schedule | Per line, shared | When phones ring on the line, for everyone. Messages are not affected |
Silence Unknown Callers | Settings → Phone Numbers → line (if multiple) → Calls → Call Flow → Silence Unknown Callers | Settings → Phone Numbers → line → General → Compliance & Privacy | Per line | Calls from unknown numbers go to voicemail |
Daily Recap | Settings → Automations | - | App-wide, personal | Time of daily summary |
Email call summaries | Single-line: Settings → Emails → Email Call Summaries Multi-line: Settings → Phone Numbers → pick line → Emails → Email Call Summaries (and Settings → Email Notifications for the global address) | Settings → Phone Numbers → line → Personal → Email Notifications | Mobile, single-line: per account (one line) Mobile, multi-line & web: per line | Email summaries and destination |
FAQ
Can I mute calls but still receive message notifications?
Can I mute calls but still receive message notifications?
Yes. The two toggles in Mute Line are independent. You can mute incoming calls while keeping message notifications on, or vice versa.
What happens if all invited members mute incoming calls on a shared line?
What happens if all invited members mute incoming calls on a shared line?
If every invited member has Mute Incoming Calls turned on, no one will ring. Incoming calls go directly to voicemail or your Receptionist if it's enabled.
Do muted calls still appear in my call history?
Do muted calls still appear in my call history?
Yes. When you mute incoming calls, your phone won't ring, but the call is still logged in your call history so you can review and return it later.
Does muting a line affect my Receptionist?
Does muting a line affect my Receptionist?
No. Your Receptionist works independently of your personal mute settings. If it's enabled and a call goes unanswered, it will still pick up as configured.
Is Mute Line the same as the Ringing Schedule?
Is Mute Line the same as the Ringing Schedule?
No. The Ringing Schedule is a shared setting that stops calls ringing on the whole line during a time window, for all invited members, and it never affects messages. Mute Line is personal - it lets you mute calls, messages, or both for yourself at any time without affecting others.
My texts still notify me outside my hours. Is that a bug?
My texts still notify me outside my hours. Is that a bug?
No, that's how it works. Your Ringing Schedule only stops calls ringing. To silence texts too, turn on Mute messages for that line in My Notifications, or use your phone's Do Not Disturb.
If I mute a line on one device, is it muted on my other devices?
If I mute a line on one device, is it muted on my other devices?
Yes. Mute Line is tied to your account and the specific line, so toggling it on iPhone, Android, or Beside on the web applies everywhere you're signed in. To mute notifications on just one device, use that device's system-level Do Not Disturb or notification settings for the Beside app.
Why am I only getting email summaries for some calls?
Why am I only getting email summaries for some calls?
Email Call Summaries can be set per line on multi-line accounts and on the web app. If you're missing summaries for calls handled by your Receptionist, make sure the line is set to All calls, not Only calls I participated in.
I turned on email summaries but haven't received any. What should I check?
I turned on email summaries but haven't received any. What should I check?
The first email goes out after the next call on that line, so nothing arrives until a call comes in or goes out. After a call, look in your junk or spam folder for an email from [email protected], and add that address to your contacts. If a call comes through and no summary email follows, contact our Support team from the app.