Blocking a contact in Beside prevents them from reaching you through your Beside number - including calls, voicemails, and text messages. Their attempts won't appear in your call history or line.

📌 A block covers your whole organization. Block a contact from any line and they can no longer call or text any of your organization's lines. You can block from the Beside mobile app or from the web app at app.beside.com.

How to block a contact

In the mobile app (iPhone and Android)

From the conversation list: long-press the conversation, then tap Block for your organization.
From inside the conversation: tap the contact's name or number at the top of the screen, then tap Block for your organization.
Several at once: select the conversations, tap Block (on iPhone, tap More first), then confirm with Block for your organization.
From your blocked list: tap Block Contact on iPhone (Block for your organization on Android) and choose someone from your contacts, even if you have never talked to them. On iPhone, confirm with Block for your organization.

On the web

From the conversation list: right-click the conversation, then choose Block for your organization.
From a contact's profile: click Block for your organization.
Several at once: select the conversations, open More, then choose Block for your organization.

📌 One block list for your organization. It does not matter which line you block from: the contact cannot reach any line in your organization, and anyone in your organization can see the block and lift it. A personal line is not part of an organization, so organization blocks do not apply to it.

What happens when you block someone

Once blocked, the contact cannot call or text your Beside number, cannot leave voicemails, and their attempts won't appear in your line or call history. Blocking in Beside does not affect your primary carrier number - to block someone on your carrier line, use the native iOS or Android "Block this caller" option.

View and manage your blocked list

On the web: open Settings, then Blocked Contacts. You see every contact blocked in your organization, who blocked them and when, with an Unblock button.

In the mobile app: open Settings, open your line if you have more than one, then open your blocked list. Depending on your app version it is called Blocklist, Blocked Contacts, or Blocked Numbers (inside Call Flow). Every line shows the same list, with every contact blocked by anyone in your organization. On iPhone it explains that people on the list cannot call or message any line of your organization; on Android it reads Blocked for your organization at the top.

Current limitations

You cannot block another line of your own organization.
A contact who uses Beside can only be blocked from a conversation with them, not from their profile.
Blocking in Beside does not affect your primary carrier number.

FAQ

Can I block a number I've never had a conversation with?

Yes, if they are saved in your contacts. On the web, open their profile and click Block for your organization. In the mobile app, open your blocked list, tap Block Contact (Block for your organization on Android) and choose them. On iPhone, confirm with Block for your organization.

Does blocking someone notify them?

No. Blocked contacts are not notified. Their calls and messages are silently dropped and won't appear in your line or call history.

I blocked someone but they can still reach me. Why?

A block covers every line in your organization, so first check that the contact is on your blocked list (on the web: Settings, then Blocked Contacts).

If they are on the list and still getting through, they are most likely calling your primary carrier number, which Beside blocking does not affect. To block them there, use the native iOS or Android "Block this caller" option. A personal line is not covered by organization blocks either.

Can I unblock a contact?

Yes. On the web, open Settings, then Blocked Contacts, and click Unblock. In the mobile app, open your blocked list, tap the contact and choose Unblock, then confirm with Unblock for your organization. The block is lifted for your whole organization, and they can reach you again immediately.

Can I block a contact from the web app?

Yes. Right-click the conversation in your conversation list, or open the contact's profile, and choose Block for your organization. Your blocked list is under Settings, then Blocked Contacts.