You can replay any call recording directly inside Beside. This lets you review conversations whenever you need, without managing external audio files. Downloading call audio is not currently supported.
Listen to a call recording
On the web app
Go to app.beside.com and sign in
In the Phone Numbers section of the sidebar, click the line the call belongs to
Open the Calls tab and click the call you want to listen to
Open the Call Details tab and click Listen in the Recording section
On the mobile app
Open the Inbox tab in the Beside mobile app
Tap the conversation
Find the Phone Call card in the thread
Tap the Play icon at the bottom of the card to replay the call
Recordings remain available as long as the conversation exists.
Why downloading is not supported
To ensure privacy and compliance, Beside keeps call audio accessible only inside the app. You cannot export or download raw audio files.
📌 Note: This policy is actively being reviewed. If downloads become available in the future, you'll be notified.
Share call summaries instead
Even though you can't export raw audio, you can still share key information using call summaries:
Open the summary card for the call
Tap Copy Link or Email to share it
This is useful for follow-ups, collaboration, or record-keeping.
FAQ
Can I download call recordings to my phone or computer?
Can I download call recordings to my phone or computer?
No. Call recordings are only accessible inside Beside. You cannot download, export, or save the raw audio. You can share the call summary instead.
I need the recording for a compliance, legal, or complaint reason. What are my options?
I need the recording for a compliance, legal, or complaint reason. What are my options?
Call audio cannot be downloaded, even for compliance, legal, or complaint purposes. This restriction exists because of surveillance/wiretapping laws and cross-jurisdiction privacy compliance.
In most cases, the AI-generated call summary is sufficient documentation. To share it, open the summary card and tap Copy Link or Email. The link can be shared with clients, legal counsel, or compliance teams.
Can I listen to recordings on the web app and Beside for macOS?
Can I listen to recordings on the web app and Beside for macOS?
Yes. Call recordings are synced across your signed-in devices.
You can listen to them from the web app at app.beside.com and from 📖 Beside for macOS.
How long are recordings kept?
How long are recordings kept?
Recordings remain available as long as the conversation exists in your account. If you delete a conversation, the recording is permanently removed with it.
Can I delete a call recording from the web app or Beside for macOS?
Can I delete a call recording from the web app or Beside for macOS?
No. To delete a recording, you delete the conversation it's attached to, and this can only be done from the Beside mobile app (iPhone or Android).
There's no way to delete recordings or conversations from the web app at app.beside.com or from Beside for macOS today.
See 📖 Archive and delete conversations for the steps.