Beside lets you add multiple phone lines to your account, switch between them, assign contacts to specific lines, and delete lines you no longer need.
📖 Looking to share a line with your team? 📖 Share your line with your team
📌 Plan availability:
Beside subscription: 1 phone line per seat included. Add extra lines at $4.99/month each.
👥 Business (legacy): 3 phone lines included with the base plan. Additional lines $4.99/month.
👤 Starter (legacy): 1 phone line only. To add lines, move to a Beside subscription on Stripe.
💡 Looking to forward multiple existing numbers to one Beside line? That's a different setup - you don't need to add multiple Beside lines for that. You can forward several of your existing phone numbers (e.g. your personal carrier numbers) to a single Beside line, and all calls will arrive on the same line regardless of which number was dialled. This works on every plan.
Add a new line
From the Beside mobile app
Open Beside, then go to Settings
Under Phone Numbers, tap + New phone number
Choose the number for your new line
Name and customize the line
Set up the AI Receptionist for this line (voice, name, company, operating hours, greeting, and call handling scope)
💡 Use the demo call feature to test your setup before going live.
From Beside on the web
Go to app.beside.com and sign in
Click Settings in the sidebar, then Phone Numbers under Workspace
Click + New Number (top right)
Follow the steps to choose a number and configure your new line
Add a line beyond your included count
How this works depends on your plan.
On the Beside subscription
Each seat includes 1 phone line. To add a line beyond what your seats include:
Go to app.beside.com → Settings → Phone Numbers
Click + New Number (top right)
If you've used all your included lines, you'll see a confirmation modal showing the prorated cost ($4.99/month per extra line)
Confirm to add the extra line. It's available immediately
💡 Proration:
Adding a line charges a prorated amount immediately for the rest of your current billing cycle, then $4.99/month at your next renewal.
Removing a line takes effect at the end of your current billing cycle.
On legacy 👤 Starter or 👥 Business
The 👥 Business plan includes 3 lines (1 on 👤 Starter). When you try to add an extra line, you'll see an upgrade prompt that opens a Stripe checkout.
On mobile (US only):
Tap + New phone number - you'll see an upgrade card instead of the usual setup flow
Tap to confirm - Safari opens with a checkout page
The time remaining on your App Store subscription is automatically credited - you only pay the difference
Complete checkout - you're taken back to the app and can add your new line right away
⚠️ Cancel your App Store or Google Play subscription after upgrading. Once you've completed the checkout, you'll have both your mobile store subscription (App Store or Google Play) and a Beside subscription running at the same time. Cancel your mobile store subscription to avoid being charged twice.
📌 Canadian accounts: The in-app upgrade flow is not available for Canadian accounts on mobile. Go to app.beside.com, then Settings, then Plan & Billing to upgrade instead.
Switch between lines
Once you have multiple lines, a Lines selector dropdown appears at the top left of your main tab. Tap it and select the line you want to view - this filters your conversation history to show calls and messages for that line only.
What is the Personal Inbox?
When you have more than one line, you'll also see a Personal Inbox in the line selector. This is not tied to a phone number - it's a private space just for you. It contains:
Voice recordings from the in-app In-Person Recorder
Meeting captures from Beside for macOS
Daily Recaps from all your lines
Team DMs with other Beside users
Any item marked with a 🔒 lock
Assign a contact to a specific line
Beside remembers your preferred line for each contact, but you can change it anytime from the contact's card.
Open Beside, then go to your main tab
Open the conversation with the contact you want to update
Tap the contact's name or phone number at the top of the conversation
Under their profile picture, tap to select the line you want to assign them to
Once assigned, calls and messages to that contact will use the selected line by default.
Manage a line's settings on the web
Go to app.beside.com, click Settings in the sidebar, then Phone Numbers under Workspace. Click any line to open its settings page, organized into four tabs:
Personal - your personal preferences for this line, including Mute Line to silence calls or messages for yourself only without affecting other team members
General - line settings that affect everyone on the line:
Configure Number - view your Beside number, Change number, Port number from another provider, or enable Call Forwarding
Compliance & Privacy - toggle Silence Unknown Callers, Recording Consent, and Auto Censor Messages
Users - add or remove invited members from this line
Business Hours - turn on Business Hours and pick how your hours apply (Every day, Week days, or Custom for different hours per day) so notifications are silenced outside those hours. 📖 Set your Business Hours
Delete a line
From the mobile app
Open Beside, then go to Settings
Under Phone Numbers, tap the line you want to delete
Scroll down to Manage, then tap Delete Inbox
Confirm deletion
From 📖 Beside on the web
Go to app.beside.com, click Settings, then Phone Numbers
Click the line you want to delete
Scroll down to Danger Zone, then click Delete inbox
Confirm deletion
⚠️ Deletion is permanent. All chats, call logs, and settings for that line are permanently removed. Invited members who had access are automatically removed.
Billing: on the Beside subscription, deleting an extra paid line removes the $4.99/month charge at the end of your current billing cycle. On 👥 Business, deleting a line doesn't change your subscription. To downgrade, go to Settings → Plan & Billing.
FAQ
Will I lose data when changing my plan?
Will I lose data when changing my plan?
No. Your messages, calls, and settings remain intact when switching plans.
Can I downgrade from 👥 Business back to 👤 Starter?
Can I downgrade from 👥 Business back to 👤 Starter?
On Apple or Google, yes. Go to Settings → Plan & Billing in the mobile app. On Stripe, 👤 Starter is being migrated to the Beside subscription, so this downgrade path isn't offered there.
What happens when I downgrade from 👥 Business to 👤 Starter?
What happens when I downgrade from 👥 Business to 👤 Starter?
This applies to Apple and Google subscriptions only. The downgrade takes effect at the end of your current billing period. You lose access to additional lines created under 👥 Business, all invited members are removed, and shared lines are deactivated. Your original line and Personal Inbox remain active. Additional lines are not deleted but become inactive: you can still view past conversations, but can't make or receive calls from them.
How much does 👥 Business cost?
How much does 👥 Business cost?
👥 Business is $49.99/month or $299.99/year (save ~50%). New subscribers can sign up through Apple or Google. Existing Stripe Business customers keep their plan. For web signups today, see the Beside subscription.
Can I have different AI Receptionist settings for each line?
Can I have different AI Receptionist settings for each line?
Yes. Each line can have its own AI Receptionist greeting, knowledge, call handling behavior, Call Forwarding, and Caller ID settings - all managed individually from Settings, then Phone Numbers.
Can I share my line with invited members?
Can I share my line with invited members?
Yes. The 👥 Business plan includes team collaboration. On mobile, invite members per line from Settings, then Phone Numbers, select a line, then Members, then Invite. On the web, go to Settings, then Members to invite teammates to your workspace, or open a specific line under Phone Numbers and use the Users tab.
Can I manage my lines and invited members from the web?
Can I manage my lines and invited members from the web?
Yes. Go to app.beside.com, then Settings, to view and manage your lines (Phone Numbers), invite and manage invited members (Members), view available seats, manage your subscription (Plan & Billing), and update your profile.
What happens when I add a line beyond my included count?
What happens when I add a line beyond my included count?
On the Beside subscription, you'll see a confirmation modal with the prorated $4.99/month cost for the extra line. Confirm to add it. On legacy 👤 Starter or 👥 Business, you'll see an upgrade prompt that opens a Stripe checkout. See Add a line beyond your included count above for the full flow.
I was charged by both my mobile store and Beside after adding a line. What should I do?
I was charged by both my mobile store and Beside after adding a line. What should I do?
This happens when your App Store or Google Play subscription isn't cancelled after completing the in-app upgrade. Your Beside subscription is active and correct - cancel your App Store or Google Play subscription to stop the duplicate charge.