With the 👥 Business plan, you can collaborate with your team in real time on calls, messages, voicemails, and AI Receptionist activity - all from the same shared phone number.
⚠️ Line sharing is not available on the 👤 Starter plan.
How team collaboration works
When you sign up, Beside automatically creates your first line. This is where all your calls, messages, and AI Receptionist activity live.
Upgrading to the 👥 Business plan lets you add members to your organization, share lines across your team, collaborate on calls, messages, and AI activity, create internal group chats, and manage billing directly from the Beside web app.
How pricing works
The 👥 Business plan includes 3 seats and 3 lines. You (the account owner) count as 1 seat, so that's 2 additional seats and 2 additional lines available from the start at no extra cost.
Seats and lines are counted at the organization level, not per line. A member added to 3 different shared lines still only occupies 1 seat. Here's what triggers an extra charge:
What you're adding | Cost |
A 4th seat (team member) | $29.99/seat/month - also unlocks 1 extra line |
A 4th line (without adding a seat) | $4.99/line/month |
📌 Adding a seat always unlocks 1 additional line. Adding a line on its own does not unlock a seat.
Adding a 4th seat - what happens
When you try to invite a 4th member, you'll see an upgrade prompt directly in the app.
On iPhone (US only):
Tap Invite Member or Add phone numbers - you'll see an upgrade card instead of the usual invite flow
Tap to confirm - Safari opens with a checkout page showing the cost for the additional seat
The time remaining on your App Store subscription is automatically credited - you only pay the difference
Complete checkout - you're taken back to the app and can send the invite right away
⚠️ Cancel your App Store subscription after upgrading. Once you've completed the checkout, you'll have both an App Store subscription and a Beside subscription running at the same time. Cancel your App Store subscription to avoid being charged twice.
📌 Current limitations: On Android and for Canadian accounts, the in-app upgrade flow is not available. Go to app.beside.com → Settings → Plans & Billing to upgrade instead.
From the web dashboard:
Click Invite - you'll see an "Upgrade required" prompt
Click Upgrade - you're redirected to Settings → Plan & Billing to complete the upgrade
Invite members to your organization
Invitations are sent at the organization level. Once someone joins your org, you can then give them access to specific lines.
From the mobile app
Open the Beside mobile app → go to Settings
Scroll down to Your Account → tap Members
Tap Invite Member
Enter your member's email address
Select which line(s) you want them to access → tap Send invite
From the web dashboard
Go to app.beside.com
In the left sidebar, click Members
Click the Invite button (top right)
Enter the email address and send the invitation
Your member will receive an invitation by email. They'll tap Accept invitation and follow the steps to join your organization.
📌 Once they've joined, members will have access to the full history of every line they've been added to, including calls, messages, voicemails, and AI Receptionist interactions. On the web dashboard, the Members page also shows your total team member count, remaining seats, and any pending invitations.
Roles and permissions
Beside has two levels of roles - organization-level and line-level - that control what each person can see and do.
Manage your team's access
From the mobile app
Go to Settings → Your Account → Members. From there you can resend or cancel a pending invite, edit which lines an active member can access, or remove a member from the org.
From the web dashboard
Go to app.beside.com → click Members in the left sidebar. Each member has a ⋯ menu with the following actions:
Make Admin / Make Member - toggles the member's org role
Manage inboxes - choose which lines the member has access to, and set their role per line
Remove member - removes them from your organization immediately
For pending invitations, the ⋯ menu offers:
Resend invite - sends the invitation email again
Cancel invite - cancels the pending invitation
📌 You can also switch between organizations using the profile dropdown in the top right corner of the web app.
What your team members can do
Members added to a line have full visibility into everything that appears there: calls and call summaries, messages, voicemails, voice memos, and AI Receptionist call logs and transcripts. They also have access to the entire conversation history, not just activity that happens after they join.
What remains private
Your device's contact list stays private. Even if you granted Beside access to your phone contacts, other members only see phone numbers of people you've called or messaged through Beside.
📌 If you're forwarding calls from your existing number to Beside, forwarding only applies to calls. Texts sent or received on your existing number outside of Beside will not appear in your line or be visible to your team
FAQ
Does my team member need to receive the invitation at the same email they use for their Beside account?
Does my team member need to receive the invitation at the same email they use for their Beside account?
No. The invitation email contains a link to accept - your member can log into Beside with any email or Google account once they click it. If they already have a Beside account, the new line access will be added to it automatically.
Can members make calls and send messages from the shared number?
Can members make calls and send messages from the shared number?
Yes. Anyone you've added to a line can make and receive calls, listen to voicemails, and send and receive messages - all using the shared Beside number.
How are incoming calls directed to my team?
How are incoming calls directed to my team?
When someone calls your shared Beside number, the call rings on all team members' devices at the same time. Any team member can answer. Once the call ends, everyone receives the call note and summary to stay aligned.
Can my team handle multiple calls simultaneously?
Can my team handle multiple calls simultaneously?
Yes, all from the same number.
How can I see which teammate answered a call?
How can I see which teammate answered a call?
The app shows who handled each call. For example, you'll see "DaveGV answered" in the Home view and in call bubbles inside conversations.
Can I control who replies to what?
Can I control who replies to what?
Not at a granular level - all members of a line have equal visibility into calls and messages. You can control who has access to which lines, and set their role (Line Admin or Line Member) per line.
Who gets notified when a new call or message comes in?
Who gets notified when a new call or message comes in?
Everyone who has access to the shared line receives the same notifications for new calls, messages, voicemails, and call summaries.
Will my team members see my past messages and calls?
Will my team members see my past messages and calls?
Yes. Once they join a line, they have access to the entire history of that line - not just activity that happened after they joined.
Can I remove someone from a shared line?
Can I remove someone from a shared line?
Yes. Remove members at any time from Settings → Your Account → Members (mobile), or from the Members page on the web dashboard using the ⋯ menu. You can remove them from a specific line, or from the organization entirely.
What's the difference between adding a seat and adding a line?
What's the difference between adding a seat and adding a line?
A seat ($29.99/month) is for inviting a new team member - it also unlocks 1 additional line. A line ($4.99/month) is an extra phone number without bringing on a new member. If you need both, adding a seat is the better value.
How many lines are included when I upgrade to Business?
How many lines are included when I upgrade to Business?
The Business plan includes 3 lines total. Your existing line from the Starter plan counts as 1, so you can add 2 more at no extra cost.
What happens when I try to invite a 4th team member?
What happens when I try to invite a 4th team member?
On iPhone (US only), you'll see an upgrade prompt that opens a checkout page in Safari. The time remaining on your App Store subscription is automatically credited - you only pay the difference. After checkout, you're taken back to the app to send the invite. On Android and for Canadian accounts, go to app.beside.com → Settings → Plans & Billing.
From the web dashboard, clicking Invite will show an "Upgrade required" prompt - click Upgrade to be redirected to Settings → Plan & Billing.
I was charged by both Apple and Beside after adding a seat. What should I do?
I was charged by both Apple and Beside after adding a seat. What should I do?
This happens when the App Store subscription isn't cancelled after completing the in-app upgrade. Your Beside subscription is active and correct - cancel the App Store subscription to stop the Apple charge.
What is an organization in Beside?
What is an organization in Beside?
An organization is the company entity in Beside. It holds your team members, your lines, and your subscription. If you're on the Business plan, everything - billing, lines, and member access - is managed at the organization level. You can switch between organizations from the profile dropdown in the top right of the web app.