With the 👥 Business plan, you can collaborate with your team in real time on calls, messages, voicemails, and AI Receptionist activity, all from the same shared phone number.
⚠️ Line sharing is not available on the 👤 Starter plan.
How team collaboration works
When you sign up, Beside automatically creates your first line. This is where all your calls, messages, and AI Receptionist activity live.
Upgrading to the 👥 Business plan lets you:
Add multiple invited members to your account
Share lines across your team
Collaborate on calls, messages, and AI activity
Create internal group chats
Manage billing directly from the Beside web app
How pricing works
The 👥 Business plan includes 3 seats and 3 lines.
You (the account owner) count as 1 seat, so that's 2 additional seats and 2 additional lines available from the start at no extra cost.
Seats and lines are counted at the account level, not per line. This means:
You can invite members to one or several of your shared lines - it doesn't affect your seat count
An invited member added to 3 different shared lines still only occupies 1 seat
Here's what triggers an extra charge:
What you're adding | Cost |
A 4th seat (invited member) | $29.99/seat/month - also unlocks 1 extra line |
A 4th line (without adding a seat) | $4.99/line/month |
📌 Adding a seat always unlocks 1 additional line. Adding a line on its own does not unlock a seat.
What happens when you reach your 3-seat limit
When you try to invite a 4th invited member, you'll see an upgrade prompt directly in the app - no need to contact support.
➡️ How it works (iPhone only)
Tap Invite Member or Add phone numbers - you'll see an upgrade card instead of the usual invite flow
Tap to confirm - Safari opens with a checkout page showing the cost for the additional seat
The time remaining on your App Store subscription is automatically credited - you only pay the difference
Complete checkout: you're taken back to the app and can send the invite right away
⚠️ Important: cancel your App Store subscription after upgrading
Once you've completed the checkout, you'll have both an App Store subscription and a Beside subscription running at the same time. Make sure to cancel your App Store subscription to avoid being charged by both Apple and Beside.
📌 Current limitations:
Android: the in-app upgrade flow is not available yet. Go to app.beside.com, then navigate to Settings → Plans & Billing to upgrade and add more seats.
Canada: due to App Store rules, the in-app checkout is not available for Canadian accounts. Go to app.beside.com, then navigate to Settings → Plans & Billing instead.
Invite members to your line
Open the Beside app
Go to Settings → scroll down to Your Account
Tap Members → tap Invite Member
Enter your invited member's email address
Select which line(s) you want them to access → tap Send invite
Your invited member will receive an invitation by email. They'll tap Accept invitation and follow the steps, including selecting their role in the team.
ℹ️ Once they've joined, members will have access to the full history of every line they've been invited to, including calls, messages, voicemails, and AI Receptionist interactions.
Manage your team's access
From Settings → Your Account → Members, you can:
Resend an invite: tap Resend next to a pending member's name
Cancel an invite: tap a pending member's name → tap Cancel Invitation
Edit line access: tap an active member's name → update which lines they can access
Remove a member: tap an active member's name → tap Remove
What your invited members can do
Invited members have full visibility into everything that appears in your Beside line, including:
Calls & call summaries
Messages
Voicemails
Voice memos
AI Receptionist call logs & transcripts
They also have access to the entire conversation history, not just activity that happens after they join.
What remains private
Your device's contact list stays private
Even if you granted Beside access to your phone contacts, invited members only see phone numbers of people you've called or messaged through Beside
Settings
Invited members can see all line settings. Some can be edited by any member, while others are restricted to the account owner:
AI Receptionist settings | |
General | • Knowledge: can edit |
Phone Calls | • Answer missed calls: can toggle |
Response Style | • Speed: can edit |
Text Messages | • Reply to text messages: can toggle on/off |
Draft Emails | • Can toggle on or off |
Customize line | |
Name & Icon | • Can edit name |
Members | • Can invite or remove members |
Phone | |
Configure Number | • Can't edit |
Recording Consent | • Can toggle on/off |
Auto Censor Messages | • Can toggle on/off |
Traditional voicemail | • Can't edit |
Notifications | |
Silence Unknown Callers | • Can toggle on/off |
Notification Schedule | • Can toggle on/off |
Privacy | |
Blocked contacts | • Can't edit |
Not available: there is currently no way to hide specific calls or messages from invited members.
ℹ️ Reminder:
If you're forwarding calls from your existing number to Beside, forwarding only applies to calls.
Texts sent or received on your existing number outside of Beside will not appear in your line or be visible to your team.
FAQ
Does my invited member need to receive the invitation at the same email they use for their Beside account?
Does my invited member need to receive the invitation at the same email they use for their Beside account?
No. The invitation email simply contains a link to accept - your invited member can log into Beside with any email or Google account once they click it. If they already have a Beside account, the new line access will be added to it automatically.
Can invited members make calls and send messages from the shared number?
Can invited members make calls and send messages from the shared number?
Yes. Anyone you've invited can make and receive calls, listen to voicemails, and send and receive messages - all using the shared Beside number.
How are incoming calls directed to my team?
How are incoming calls directed to my team?
When someone calls your shared Beside number, the call rings on all team members' devices at the same time. Any team member can answer. Once the call ends, everyone will receive the call note and summary to stay aligned.
Can my team handle multiple calls simultaneously?
Can my team handle multiple calls simultaneously?
Yes, all from the same number.
How can I see which teammate answered a call?
How can I see which teammate answered a call?
If your Beside line is shared with multiple team members, the app shows who handled each call. For example, if another team member handled the call, you'll see their name such as "DaveGV answered". This appears in the Home view and in the call bubbles inside conversations.
Can I control who replies to what?
Can I control who replies to what?
Not at this time. All invited members have equal access and visibility into messages and calls. There are no roles or permissions yet.
Who gets notified when a new call or message comes in?
Who gets notified when a new call or message comes in?
Everyone who has access to the shared line will receive the same notifications for new calls, messages, voicemails, and call summaries.
Will my invited members see my past messages and calls?
Will my invited members see my past messages and calls?
Yes. Once they join your line, they will have access to your entire Beside history - not just messages or calls received after they joined.
Can I remove someone from the shared line?
Can I remove someone from the shared line?
Yes. You can remove invited members at any time from Settings → Your Account → Members. Once removed, they'll no longer have access to your line history or future conversations.
What's the difference between adding a seat and adding a line?
What's the difference between adding a seat and adding a line?
A seat ($29.99/month) is for inviting a new invited member to your account - it also unlocks 1 additional line.
A line ($4.99/month) is an extra phone number without bringing on a new invited member.
If you need both, adding a seat is the better value.
How many lines are included when I upgrade to Business?
How many lines are included when I upgrade to Business?
The Business plan includes 3 lines total - your existing line from the Starter plan counts as 1, so you can add 2 more at no extra cost.
What happens when I try to invite a 4th team member?
What happens when I try to invite a 4th team member?
On iPhone, you'll see an upgrade prompt that opens a checkout page in Safari.
The time remaining on your App Store subscription is automatically credited - you only pay the difference for the additional seat.
After checkout, you're taken back to the app to send the invite.
This flow is only available on iPhone - Android and Canadian account owners should go to app.beside.com, then navigate to Settings → Plans & Billing.
I was charged by both Apple and Beside after adding a seat. What should I do?
I was charged by both Apple and Beside after adding a seat. What should I do?
This happens when the App Store subscription isn't cancelled after completing the in-app upgrade. Your Beside subscription is active and correct - you just need to cancel the App Store subscription to stop the Apple charge. 📖 Cancel your subscription
Can I switch back to the Starter plan later?
Can I switch back to the Starter plan later?
Yes. You can downgrade to the 👤 Starter plan at any time from your Settings. Your invited members will immediately lose access to your line when you do.
Can an invited member invite other people to the account?
Can an invited member invite other people to the account?
Not at this time. Only the account owner can invite and manage team members.