The cancellation process depends on who bills you - Apple, Google Play, or Beside directly (Stripe) - which isn't always the device you signed up on. Deleting the Beside app does not cancel your subscription, and canceling does not delete your account.
📌 Check who bills you first:
In the Beside mobile app, go to Settings → Plan & Billing. A subscription billed by Beside shows as Managed on web on iPhone, or You're subscribed on web on Android.
On Beside on the web: Settings → Plan & Billing.
Whichever store you signed up in, if Beside bills you through Stripe you cancel on the web - the mobile app can't change that subscription.
⚠️ Important before you cancel:
Deleting the Beside app does not cancel your subscription.
Canceling your subscription does not delete your Beside account or erase your data.
If you're on a free trial, cancel before the trial ends to avoid being charged.
After canceling, your subscription stays active until the end of your current billing period.
Canceling does not disable call forwarding. If you had call forwarding enabled, turn it off manually.
⚠️ If you want to keep your Beside phone number, port it out FIRST. When you cancel, your Beside number is released from your account almost immediately. Port-out requires an active subscription, so once you cancel you can't port the number to another carrier. 📖 Port your number out of Beside
💡 Two active subscriptions? If you were originally billed through Apple or Google and added a seat or line, your account moved to the Beside plan on Stripe. You now have two subscriptions: one with Apple or Google and one with Beside directly. Cancel the Apple or Google one to stop the duplicate charge.
Cancel during your free trial
If you cancel during your free trial, you won't be charged anything. You'll keep full access to Beside for the remainder of your trial period. Follow the steps for your platform below.
📌 Not sure when your trial ends?
Apple billing: open iPhone Settings, tap your Apple ID, then Subscriptions, then tap Beside
Google Play billing: open Google Play Store, then profile icon, then Payments and subscriptions, then Subscriptions, then tap Beside
Beside billing (Stripe): go to app.beside.com/settings/billing, or click Settings, then Plan & Billing under Workspace
Cancel your Apple subscription (iPhone, iPad)
Subscriptions purchased via the Apple App Store are managed entirely by Apple.
Open the Settings app
Tap your Apple ID (your name at the top)
Tap Subscriptions, then select Beside
Tap Cancel Subscription
You can also manage subscriptions from account.apple.com
📌 Note: Apple does not allow Beside to cancel, change, or refund App Store subscriptions. If you can't find Beside in your Apple subscriptions, it may have been purchased with a different Apple ID, or your subscription may be billed by Beside through Stripe rather than by Apple - see the Stripe section below. Your App Store receipt may still show the product name as "Starter" (the historical name) - that's the same subscription as your current Beside plan.
Cancel your Google Play subscription (Android)
Subscriptions purchased via the Google Play Store are managed entirely by Google.
Open the Google Play Store
Tap your profile picture (top right)
Tap Payments and subscriptions
Tap Subscriptions, then select Beside
Tap Cancel Subscription
You can also manage subscriptions from play.google.com.
📌 Note: Google does not allow Beside to cancel, change, or refund Google Play subscriptions. If you can't find Beside, check that you're using the same Google account you used when you first subscribed. Your Google Play receipt may still show the product name as "Starter" (the historical name) - that's the same subscription as your current Beside plan.
Cancel a Stripe subscription (billed by Beside)
Your subscription is managed directly by Beside through Stripe if any of these apply:
You subscribed on Beside on the web
You subscribed from your iPhone and paid through Beside's own checkout (card or Apple Pay) rather than through the App Store
You're on Beside for macOS
Your account moved to Stripe after you added a seat or line
You're on the legacy 👥 Business plan billed by Stripe
💡 How to check: Open the Beside mobile app and go to Settings → Plan & Billing. If you see Managed on web (iPhone) or You're subscribed on web (Android), follow the steps below - you can't cancel this subscription from the app.
Cancel from Beside on the web
Cancel from Beside on the web
Or click Settings in the left sidebar, then Plan & Billing under Workspace
Scroll to the bottom and click Cancel subscription
Your subscription stays active until the end of your current billing cycle for billing purposes, but your phone number is released from your account almost immediately after you cancel. The number stays available for about 15 days before it can be reassigned to another user. If you want to keep your number, port it out before cancelling.
Cancel a Beside Desktop subscription (macOS)
Cancel a Beside Desktop subscription (macOS)
Open Beside on macOS
Open Settings (right-click the Beside icon in the macOS menu bar)
Go to Team and Plan
Click on Current plan
You'll receive an email. Open it and click Manage subscription
This takes you to the Stripe customer portal. Click Manage subscription and follow the steps to cancel
Turn off call forwarding before canceling
If you previously enabled call forwarding, make sure to disable it before canceling your subscription or deleting the Beside mobile app. If call forwarding remains active, incoming calls may continue to route to your Beside number.
⚠️ Important: Due to carrier restrictions, Beside can't disable call forwarding on your behalf. This must be done directly through your mobile carrier.
Delete your Beside account
Canceling your subscription does not delete your Beside account or erase your data. If you'd like to permanently delete your account: 📖 Delete your account
⚠️ Important:
You'll need to complete these steps yourself from your Beside mobile app. Our support team can't delete your account on your behalf, even if you request it.
Deletion is permanent and can't be undone.
FAQ
Do I lose access immediately when I cancel?
Do I lose access immediately when I cancel?
No. After canceling, your subscription remains active until the end of your current billing period. You'll keep full access to Beside until that date.
I'm on a free trial. Will I be charged if I cancel now?
I'm on a free trial. Will I be charged if I cancel now?
No. If you cancel during your free trial, you won't be charged anything. You'll also keep full access for the rest of the trial period.
Can Beside cancel my subscription for me?
Can Beside cancel my subscription for me?
Apple or Google Play: No. These subscriptions are managed entirely by Apple/Google.
Stripe (internal billing system): Yes. Our support team can cancel it for you, or you can cancel at app.beside.com/settings/billing.
I subscribed on my iPhone but Beside isn't in my Apple subscriptions
I subscribed on my iPhone but Beside isn't in my Apple subscriptions
Some iPhone signups are billed by Beside through Stripe rather than through the App Store, even when you paid with Apple Pay. Those subscriptions never appear in your Apple subscriptions list.
Check Settings → Plan & Billing in the Beside mobile app to see who bills you. If Beside bills you, cancel at app.beside.com/settings/billing instead.
Can I cancel from the Beside app?
Can I cancel from the Beside app?
Only if Apple or Google bills you - in which case you cancel from your App Store or Google Play subscription settings, not inside Beside.
If Beside bills you through Stripe, the app shows Managed on web (iPhone) or You're subscribed on web (Android) and tells you to go to the web. Cancel at app.beside.com/settings/billing. This applies however you originally signed up.
I'm being charged twice after adding a seat. What should I do?
I'm being charged twice after adding a seat. What should I do?
This usually means you were originally billed through Apple or Google, and adding a seat or line moved your account to the Beside plan on Stripe. Now you have two active subscriptions: one with Apple or Google and one with Beside directly. Cancel the Apple or Google one to stop the duplicate charge - your Beside plan on Stripe is the active one.
There are a few other ways double billing can happen too (resubscribing after a billing issue, and more). See the troubleshooting article for the full list and what to do in each case.
I can't find Beside in my subscriptions. What should I do?
I can't find Beside in my subscriptions. What should I do?
Check all platforms: Apple subscriptions (with all Apple IDs you may have used), Google Play subscriptions (with all Google accounts), and whether Beside bills you directly (in the Beside mobile app, Settings → Plan & Billing). Subscriptions billed by Beside through Stripe never show up in the App Store or Google Play, even if you signed up on your phone. If you're looking on Apple or Google and don't see "Beside" but see "Starter", that's the same subscription - Apple and Google keep the historical product name on their side.
What happens to my data after I cancel?
What happens to my data after I cancel?
Canceling does not delete your account or data. Your call history, transcripts, and contacts remain accessible. To permanently erase everything, delete your account separately.
Can I get a refund?
Can I get a refund?
Apple: Submit a request at reportaproblem.apple.com.
Google Play: Go to play.google.com, then Payments and subscriptions, then Purchase history.
Stripe: Contact support via in-app chat or at [email protected].
If I cancel now and resubscribe later, will I get my current price back?
If I cancel now and resubscribe later, will I get my current price back?
No. Resubscribing is treated as a new subscription at whatever rate is current at that moment, not the price you're paying today. This is true even if your current subscription uses a promotional or legacy rate.
The only way to keep your current price is to stay continuously subscribed without canceling. If you just want to pause for a short time, consider whether canceling is really necessary. Prices can change between now and when you come back.
What happens to my Beside phone number when I cancel?
What happens to my Beside phone number when I cancel?
Your Beside number is released from your account almost immediately when you cancel, even if your subscription is still technically active until the end of your billing period. The Beside number stays available for reassignment to another user for about 15 days after cancellation, but you can no longer claim it during that window.
If you want to keep your number, port it out before cancelling.