If you'd like to move your Beside number to a new carrier, whether it's a number Beside assigned to you or one you previously ported in, you can start the process directly with your new carrier. Beside doesn't require a PIN or passcode for port-out requests.
Here's what to prepare, and what happens once your new carrier submits the request.
⚠️ Port-out is only available to paying subscribers. If you are not currently on a paid Beside plan, we are unable to process a port-out request. You'll need to subscribe to a plan before submitting a port-out request.
⚠️ Port your Beside number BEFORE you cancel. When you cancel your Beside subscription, your Beside number is released from your account almost immediately, and a port-out can only happen on an active subscription. If you cancel first, you'll lose the number with no way to get it back. The Beside number stays available for reassignment to another user about 15 days after cancellation, but you can no longer claim it.
Step 1 - Gather your porting information
Your new carrier will ask for the following details to initiate the port:
Losing Carrier: Telnyx
Name: the name or company name on your Beside account
Address: your address
Account Number: the Beside phone number you're porting out
BTN (Billing Telephone Number): the Beside phone number you're porting out
📌 Note: No PIN or passcode is required. Beside doesn't use one for port-out requests. If required by your new provider, use 0000.
Step 2 - Contact your new carrier
Give this information directly to your new carrier. Your new carrier submits the porting request on your behalf, you don't need to go through Beside support to request credentials first.
Step 3 - We approve the request
Once we receive the port-out request from your new carrier, we'll approve it within 48 hours.
⚠️ Porting your Beside number out does not automatically cancel your Beside subscription. Make sure to cancel your plan separately once the port is complete if you no longer wish to use Beside.
📖 Cancel your subscription
FAQ
Do I need a PIN or passcode to port my number out?
Do I need a PIN or passcode to port my number out?
No, Beside doesn't require a PIN or passcode for port-out requests. Just give your new carrier the details listed above. If required by your new provider, use 0000.
What do I use for the Account Number and BTN?
What do I use for the Account Number and BTN?
Both are the Beside phone number you're porting out.
Do I need to be a paying subscriber to port out my number?
Do I need to be a paying subscriber to port out my number?
Yes, port-out is only available to accounts on a paid Beside plan. If you are on a free trial or have no active subscription, we are unable to process the request. Please subscribe first, then contact your new carrier to start the port.
Can I port out a number I originally ported into Beside?
Can I port out a number I originally ported into Beside?
Yes, if you ported your number into Beside from another carrier, you can port it back out the same way.
How long does the process take?
How long does the process take?
We approve the port-out within 48 hours of receiving the request from your new carrier. The total time to complete the port also depends on your new carrier's own process.
Will porting my number out cancel my Beside subscription?
Will porting my number out cancel my Beside subscription?
No, porting your number out and cancelling your subscription are two separate actions. Once your port is complete, you'll need to cancel your plan separately if you no longer want to use Beside.
Can I port a Beside number that I didn't bring in from another carrier?
Can I port a Beside number that I didn't bring in from another carrier?
Yes, any Beside number, whether it was assigned to you by Beside or previously ported in, can be ported out to a new carrier.
I've already cancelled my subscription. Can I still port my number out?
I've already cancelled my subscription. Can I still port my number out?
Probably not. When you cancel your subscription, your Beside number is released from your account almost immediately, and a port-out requires an active subscription.
The Beside number stays available for about 15 days before it can be reassigned to another user. If you're within that window, contact your Beside support right away, there may be a chance to reactivate your subscription so the port-out can proceed.
If more than 15 days have passed, the number has likely been released and may have been reassigned to someone else.