If you'd like to move your Beside number to a new carrier - including a number you previously ported into Beside - you'll need to provide that carrier with your account number and transfer PIN. Here's how the process works.
📌 Note:
Port-out credentials are not stored by Beside - they need to be requested from our provider on your behalf. This is why you need to go through our support team to get them.
Step 1 - Contact our support team
Reach out via the in-app Support chat. This allows us to identify your Beside account securely.
Let the AI support agent know you'd like to port out your number - your request will be passed on to our human support team, who will follow up as soon as possible.
Step 2 - We request your credentials from our provider
Once we receive your request, we'll contact our provider to obtain your account number and PIN. This typically takes up to 5 business days.
Step 3 - We send you your credentials
Once we receive them from our provider, we'll send you your:
CSR (Customer Service Record)
Account Number
Transfer PIN
Step 4 - Initiate the port with your new carrier
Provide these details to your new carrier to initiate the port. Once submitted, the port-out itself is typically completed within a week.
📌 What happens to your Beside account:
Porting your number out does not automatically cancel your Beside subscription. Make sure to cancel your plan separately once the port is complete if you no longer wish to use Beside.
FAQ
Can I port out a number I originally ported into Beside?
Can I port out a number I originally ported into Beside?
Yes - if you ported your number into Beside from another carrier, you can port it back out. The same process applies: contact our support team via in-app chat to request your credentials.
How long does the full process take?
How long does the full process take?
Getting your credentials from our provider takes up to 5 business days.
Once you provide them to your new carrier, the port-out itself typically completes within a week. Total time is usually around 1-2 weeks from your initial request.
Will porting my number out cancel my Beside subscription?
Will porting my number out cancel my Beside subscription?
No - porting your number out and cancelling your subscription are two separate actions. Once your port is complete, you'll need to cancel your plan separately if you no longer want to use Beside.
Can I port a Beside number that I didn't bring in from another carrier?
Can I port a Beside number that I didn't bring in from another carrier?
Yes - any Beside number, whether it was assigned to you by Beside or previously ported in, can be ported out to a new carrier.
What if 5 business days have passed and I haven't heard back?
What if 5 business days have passed and I haven't heard back?
Follow up with our support team via the in-app chat. Delays can occasionally happen on the provider side, but our team can check on the status of your request.