Beside subscriptions are billed on a recurring cycle (monthly or yearly). This article explains how billing works, what happens with mid-cycle changes, and how to check your billing status.
How your billing cycle works
Your billing cycle starts on the day you first subscribe (or the day your free trial ends). You're charged on the same date each month (for monthly plans) or each year (for yearly plans).
After canceling, your subscription stays active until the end of the current billing period. You won't be charged again, but you keep full access until that date.
Check your billing status
On mobile
Open the Beside mobile app
Go to Settings
Tap Your Account, then Plan and Billing
On web
Or click Settings, then Plan & Billing in the left sidebar
This shows your current plan (Beside subscription, 👤 Starter, or 👥 Business), billing frequency, renewal date, and billing email.
Mid-cycle changes
How mid-cycle changes work depends on your plan.
On the Beside subscription
You can add or remove seats and lines anytime from app.beside.com/settings/billing.
💡 Proration:
Adding a seat or line charges a prorated amount immediately for the rest of your current billing cycle, then the new total at your next renewal.
Removing a seat or line takes effect at the end of your current billing cycle.
📖 Add a seat · 📖 Add a line
On legacy 👤 Starter or 👥 Business
The 👤 Starter ↔ 👥 Business upgrade/downgrade flow is available on Apple and Google Play subscriptions only. On Stripe, 👤 Starter is being migrated to the Beside subscription.
Upgrading from 👤 Starter to 👥 Business
The change takes effect immediately. You'll be charged the prorated difference for the remaining time in your current billing period, then the full 👥 Business price on your next renewal date.
Downgrading from 👥 Business to 👤 Starter
The change takes effect at the end of your current billing period. You'll keep 👥 Business features until then.
Switch between monthly and yearly billing
You can switch between monthly and yearly billing. The change typically takes effect at the end of your current billing period. Check your plan settings for the exact timing.
FAQ
When does my billing cycle renew?
When does my billing cycle renew?
Your billing cycle renews on the same date each month or year, depending on your plan frequency. Check your renewal date under Plan & Billing on the web, or under Settings → Your Account → Plan and Billing in the Beside mobile app.
How does proration work for mid-cycle changes?
How does proration work for mid-cycle changes?
On the Beside subscription, adding a seat or line charges a prorated amount immediately for the rest of your current billing cycle, then the new total at your next renewal. Removing takes effect at the end of the cycle. On legacy 👤 Starter or 👥 Business (Apple or Google only), upgrading from Starter to Business charges the prorated difference immediately; downgrading takes effect at the end of the cycle.
I see a charge I don't recognize. What should I do?
I see a charge I don't recognize. What should I do?
First, check whether you have two active subscriptions (one from the App Store/Google Play and one from Beside directly). This is the most common cause of unexpected charges. If that's not the case, contact our support team for help.
Can I pause my subscription instead of canceling?
Can I pause my subscription instead of canceling?
Beside does not currently offer a pause feature. You can cancel your subscription and resubscribe later. After canceling, you keep access until the end of your current billing period.