Refunds must be requested through the platform where you originally subscribed: Apple (App Store), Google Play, or Beside directly (Stripe).
⚠️ Important: Beside cannot issue refunds for Apple or Google Play subscriptions. Those must be requested directly from Apple or Google.
Refund for an Apple subscription
Step 1: Cancel your subscription
Follow the steps for your device (iPhone, iPad, or Mac)
Step 2: Request a refund from Apple
Go to Apple's refund portal
Sign in with the Apple ID used for your Beside subscription
Find your Beside purchase
Select Request a Refund and choose a reason
Submit your request
📌 Note: Apple usually reviews refund requests within 48 hours and replies by email. You will keep access to Beside until the end of your billing period.
Refund for a Google Play subscription
Step 1: Cancel your subscription
Open the Google Play Store
Tap your profile icon, then Payments and subscriptions
Select Subscriptions, then Beside
Tap Cancel Subscription
Step 2: Request a refund from Google
Option A - Request directly through Google (recommended)
Option A - Request directly through Google (recommended)
Open Google's refund page
Sign in with the Google account used for Beside
Select the Beside subscription
Choose a reason and submit
Option B - Request from your order history
Option B - Request from your order history
Go to payments.google.com
Sign in and open Order History
Select your Beside purchase and click Request a refund
📌 Note: Google typically provides a decision within 48 hours.
Refund for a Beside (Stripe) subscription
Step 1: Cancel your subscription
On mobile:
Open the Beside mobile app
Go to Settings, then Manage Your Plan
Tap Cancel Subscription
On web:
Go to app.beside.com
Go to Settings, then Manage Your Plan
Click Cancel Subscription
Step 2: Request a refund from Beside
Contact our support team through the in-app chat or at [email protected]. Share the reason for your refund request and our team will review it.
📌 Note: Refunds are issued to the original payment method and may take 5-10 business days to appear depending on your bank.
⚠️ Important: As stated in our Terms of Service, subscription payments are non-refundable and there are no credits for partially used periods. That said, we review all refund requests on a case-by-case basis.
FAQ
What happens to my call forwarding after I cancel?
What happens to my call forwarding after I cancel?
If you had call forwarding enabled, make sure to disable it - otherwise calls may continue routing to your Beside number.
What if my original payment method is no longer active?
What if my original payment method is no longer active?
Apple: May refund to your Apple ID balance.
Google Play: May refund to your Google Play balance.
Stripe: Refunds go back to the original card. If your card was replaced, your bank will typically credit the new card. If fully closed, the refund may be returned to us and we'll arrange an alternative.
I was charged twice. What should I do?
I was charged twice. What should I do?
There are several reasons this can happen (in-app upgrades, resubscribing after a billing issue, and more). Identify your scenario first to know what to cancel and where to request the refund.
Once you've identified the duplicate subscription, cancel it and mention the duplicate charge clearly in your refund request.