I. What is call forwarding?
Call forwarding is a standard feature offered by most phone carriers. It lets you redirect incoming calls from your primary line to another - in this case, from your regular number to your Beside number.
This way, your contacts or leads can keep calling the number they already know (such as the one listed on your website or business cards), and their calls will be seamlessly routed to the Beside app.
Even if the Beside app isn't open, your forwarded calls will still be picked up by Beside, enabling features like our AI Receptionist, transcripts, and call summaries. This lets you benefit from everything Beside offers without needing to share a new number.
⚠️ Having Issues? Contact your carrier
While you can initiate this setup from the Beside app, the actual call forwarding functionality is controlled by your mobile carrier - not Beside. If you're experiencing issues enabling or disabling call forwarding, or if it doesn't seem to be working as expected, we recommend reaching out directly to your carrier's support team for assistance.
ℹ️ You can disable call forwarding anytime if you want calls to ring directly on your iPhone again.
II. How to enable or disable it?
1. Using the Beside app (Recommended)
The easiest way to enable or disable call forwarding is directly through the Beside app:
To enable call forwarding ✅
Open the Beside app and go to the Settings tab.
Scroll to the Beside Number section.
Under Incoming Calls, tap Set up Call Forwarding.
Select your mobile provider from the list:
Verizon Wireless
T-Mobile
AT&T
Spectrum Mobile
Google Voice
Other
Follow the on-screen steps to complete setup.
To disable call forwarding ❌
Follow the same steps above and turn off the call forwarding option for your provider.
⚠️ Important: Disable call forwarding if you're deleting Beside
If you're deleting the Beside app or canceling your subscription, make sure to disable call forwarding first
If it stays on, calls to your primary number may keep forwarding to Beside - even if the app is no longer installed.
Call forwarding is managed entirely by your mobile carrier - not by Beside. Our team is not able to enable or disable it on your behalf. If you need assistance, you'll need contacting your carrier directly.
2. Using iPhone Settings (alternative method)
Enable ✅
Open the Settings app on your iPhone.
Scroll down and tap Phone.
Tap Call Forwarding.
Toggle it ON and enter your 10-digit Beside number.
Tap the back arrow to save.
Disable ❌
Follow the same steps above and toggle Call Forwarding to OFF.
ℹ️ If the Call Forwarding option is missing from your iPhone settings, try the carrier-specific codes below ⬇️
3. Using carrier-specific codes
If you don't see the Call Forwarding toggle in your iPhone settings, you can enable or disable it by dialing a code.
Enable ✅
For T-Mobile or AT&T:
Open the Phone app.
Dial **21* followed by your 10-digit Beside number and #, then press Call.
Example:
*21*1234567890#
For Verizon / Sprint / US Cellular / Boost / Cricket Wireless
Open the Phone app.
Dial *72 followed by your 10-digit Beside number, then press Call.
Example:
*72 1234567890
Disable ❌
For T-Mobile:
Open the Phone app.
Dial ##21#, then press Call.
For AT&T:
Open the Phone app.
Dial #21#, then press Call.
For Verizon:
Open the Phone app.
Dial *73, then press Call.
For Sprint / US Cellular / Boost / Cricket Wireless
Open the Phone app.
Dial *720, then press Call.
*Replace 1234567890 with your Beside number.
ℹ️ Make sure to dial these codes from your iPhone's native dial pad, not from the Beside app.
4. Additional carriers
Google Fi
Enable ✅
Open the Google Fi app or go to the Google Fi website.
Navigate to Settings.
Select Call Forwarding and enter your Beside number.
Disable ❌
Remove or disable the forwarding number in the Call Forwarding settings.
Google Voice:
If you've previously tried forwarding your Google Voice number to Beside, we recommend disabling it - since Beside does not officially support call forwarding from Google Voice at this time. Leaving it enabled can cause call delivery issues.
Disable ❌
Visit voice.google.com and sign in to your Google account.
In the top-right corner, click the ⚙️ Settings icon.
In the Calls menu, scroll to the Linked numbers section.
Find your Beside number and click Remove.
⚠️ Important Considerations
Verification: Always double-check that the forwarding number is correct to avoid missed or misdirected calls.
Carrier restrictions: Some carriers may require extra steps - reach out to your carrier's support team if things don't work as expected.
Support limits: Beside's Support team can't manage or disable call forwarding for you - this must be done from your device or with your carrier's help.