📞 What is call forwarding?

Call forwarding is a feature provided by your mobile carrier, not by Beside.

It redirects incoming calls from your main phone number to another number, in this case, your Beside number.

This means your contacts can keep calling the number they already know (such as the one listed on your website or business cards), while Beside handles the call in the background.

Even if the Beside app isn't open, your forwarded calls will still be picked up by Beside, enabling features like our AI Receptionist, transcripts, and call summaries. This lets you benefit from everything Beside offers without needing to share a new number.

When call forwarding is enabled, all incoming calls will ring on Beside, based on an 'all-or-nothing' approach. It cannot selectively manage calls based on individual instructions.

🧭 Start here: who is your phone number provider?

Call forwarding is always managed by the carrier that owns your phone number
Call forwarding works differently depending on who owns your phone number.
Beside does not control or override call forwarding.

🇺🇸 United States

✅ If your provider is Verizon, AT&T, T-Mobile, or Spectrum

These providers are directly supported in the Beside app.

Open the Beside mobile app
Go to Settings
Tap your Inbox
Scroll to Phone → Configure number
Under Incoming calls, tap Set up call forwarding
Select your provider
Follow the on-screen instructions

❗ Once completed, contact your provider to confirm that call forwarding is active.

📱 If your provider is Visible, Xfinity Mobile, Spectrum Mobile, US Mobile, or Boost Mobile

Open your phone’s Phone app (native dialer)
Dial: *72 followed by your 10-digit Beside number, then press Call.
Example: *72*1234567890
Press Call

📱 If your provider is Cricket Wireless, Metro by T-Mobile, or Mint Mobile

Open your phone’s Phone app (native dialer)
Dial: *21 followed by your 10-digit Beside number and #, then press Call.
Example: *21*1234567890#
Press Call

☁️ If your provider is a VoIP service

This applies to Google Voice (⚠️ call forwarding not supported), Twilio, RingCentral, Vonage, Zoom, Dialpad, OpenPhone, Ooma, Grasshopper, Nextiva.

Call forwarding is managed inside the provider’s app or admin dashboard
Phone settings and Beside cannot control it
Some VoIP providers do not support forwarding to Beside

👉 Contact your provider to confirm whether call forwarding is supported.

🇨🇦 Canada

📱 If your provider is Rogers, Fido, Bell, Virgin Plus, Lucky Mobile, TELUS, Koodo, Public Mobile, Freedom, SaskTel, Eastlink, or Videotron

Open your phone’s Phone app (native dialer)
Dial: *21 followed by your 10-digit Beside number and #, then press Call.
Example: *21*1234567890#
Press Call

☁️ If your provider is a VoIP service

This applies to Google Voice (⚠️ call forwarding not supported), Twilio, RingCentral, Vonage, Zoom, Dialpad, OpenPhone, Aircall, Ooma, CloudTalk.

Call forwarding is managed inside the provider’s app or admin dashboard
Phone settings and Beside cannot control it
Some VoIP providers do not support forwarding to Beside

👉 Contact your provider to confirm whether call forwarding is supported.

⚠️ Important notes

Call forwarding is fully controlled by your provider
Beside cannot enable, disable, or troubleshoot it on your behalf
Availability may depend on your plan, region, or provider rules
Some providers may not support forwarding to Beside at all

If calls aren’t reaching Beside or if call forwarding doesn’t work as expected, your provider is the best point of contact.

If you're experiencing issues enabling or disabling call forwarding, or if it doesn't seem to be working as expected, we recommend reaching out directly to your carrier's support team for assistance.

❗ Important: Disable call forwarding if you're deleting Beside

If you're deleting the Beside app or canceling your subscription, make sure to disable call forwarding first.

If it stays on, calls to your primary number may keep forwarding to Beside - even if the app is no longer installed.

Call forwarding is managed entirely by your mobile carrier - not by Beside. Our team is not able to enable or disable it on your behalf. If you need assistance, you'll need contacting your carrier directly.

⚠️ Important considerations

✔️ Verify the correct forwarding number

Always double-check that the forwarding number is correct to avoid missed or misdirected calls. If the number is incorrect, calls may be lost or misdirected.

✔️ Carrier restrictions

Some carriers require additional steps or may not fully support forwarding.

Reach out to your carrier's support team if things don't work as expected.

✔️ Support limitations

Beside Support cannot enable, disable, or troubleshoot carrier-side call forwarding.

We can explain the steps, but the carrier controls the feature.

❌ Google Voice (not supported)

If you've previously tried forwarding your Google Voice number to Beside, we recommend disabling it - since Beside does not officially support call forwarding from Google Voice at this time. Leaving it enabled can cause call delivery issues.