We're sorry to see you go.
If you're open to it, we'd love to hear why Beside didn't meet your needs. Your feedback genuinely helps us improve.
⚠️ Important notes
Deleting the Beside app does not cancel your subscription.
Canceling your subscription does not delete your Beside account or erase your data.
The cancellation process depends on where you originally subscribed (Apple, Google Play, or Stripe).
If you're on a free trial, it will automatically convert to a paid subscription at the end of the trial period unless you cancel before it ends.
Deleting the Beside app or canceling your subscription does not disable call forwarding. If you had call forwarding enabled, you'll need to turn it off manually to stop calls from being routed to Beside
If you subscribed through Apple (iPhone, iPad)
Subscriptions purchased via the Apple App Store are managed entirely by Apple.
➡️ Steps on iPhone or iPad
Open the Settings app
Tap your Apple ID (your name at the top)
Tap Subscriptions → select Beside
Tap Cancel Subscription
💡 Alternative method:
You can also manage or cancel your subscription from Apple's website: account.apple.com
📌 Subscriptions purchased via the App Store are fully managed by Apple, and Apple does not allow Beside to cancel, change, or refund these subscriptions.
If you subscribed through Google Play (Android)
Subscriptions purchased via the Google Play Store are managed entirely by Google.
➡️ Steps on Android devices
Open the Google Play Store
Tap your profile picture (top right)
Tap Payments & subscriptions
Tap Subscriptions → select Beside
Tap Cancel Subscription
💡 Alternative method:
You can also manage or cancel your subscription from the Google Play website: play.google.com
📌 Subscriptions purchased via the Google Play Store are fully managed by Google, and Google does not allow Beside to cancel, change, or refund these subscriptions.
If you subscribed through the web (Stripe billing)
If you subscribed outside the App Store or Google Play, your subscription is managed via Stripe.
🌐 Canceling a Beside mobile subscription purchased on the web
🌐 Canceling a Beside mobile subscription purchased on the web
If in the Beside mobile app:
you go to Settings → Manage Plan
and see the message “You’re subscribed on web”
this means your subscription cannot be managed in the mobile app.
You’ll need to manage it through the Beside web app instead.
➡️ Steps
Go to app.beside.com/settings
Sign in to your Beside account
In the left side bar, select Settings
Under Current Plan, click Manage Plan
You'll be redirected to the Stripe customer portal
Click Update Subscription: you can cancel your plan there, or change your subscription if needed
💻 Canceling a Beside Desktop subscription (macOS)
💻 Canceling a Beside Desktop subscription (macOS)
If you subscribed to Beside Desktop, you can cancel your subscription directly from the macOS app.
➡️ Steps
Open Beside on macOS
Open Settings (right-click the Beside icon in the macOS menu bar)
Go to Team & Plan
Click on Current plan
You'll receive an email in your Google inbox - open it and click Manage subscription
This will take you to the Stripe customer portal.
Click Manage subscription again and follow the steps to cancel.
After cancellation, you'll receive a confirmation email. Your subscription will remain active until the end of your current billing cycle. ✅
Turn off call forwarding (mobile only)
If you previously enabled Call Forwarding, make sure to disable it before canceling your subscription or deleting the Beside mobile app.
If call forwarding remains active, incoming calls may continue to route to your Beside number, which can result in missed or undelivered calls.
📚 For step-by-step instructions, see: Disable call forwarding.
📍 Important note:
Due to carrier restrictions, Beside can’t disable call forwarding on your behalf.This must be done directly through your mobile carrier.
If you’re having trouble turning it off, we recommend contacting your carrier so they can reset your forwarding settings.
Deleting your Beside account
Canceling your subscription does not delete your Beside account or erase your data.
📚 If you'd like to permanently delete your account, follow the steps in this guide: Delete your Beside account.