Once your AI Receptionist is set up, the next step is to add the information it uses to answer calls and messages.

Your AI Receptionist relies on this knowledge to introduce your business, respond to common questions, and share accurate details with callers and texters.

Each phone line (also referred to as an inbox) has its own AI Receptionist and knowledge base.

🧭 Access your Knowledge settings

Open the Beside app on your phone.
Tap on AI Receptionist*
*If you're on a Business plan with multiple lines, first tap the inbox (phone line) you want to edit.
Go to Knowledge:

🧠 Provide business details

1. General details

Help your AI Receptionist introduce your business properly and share accurate contact info.

You can include:

Preferred Name – how your AI Receptionist refers to you during conversations.
Your role – shared if someone requests your contact details.
Email address – provided when someone asks how to reach you.
Company Name – used when your AI introduces who it represents.
Industry – provides context so responses are tailored to your field.
Website – shared when someone asks to learn more.
Address – given if location details are requested.
Operating hours – helps set the right expectations for availability.

💡 Tips:

Keep this section updated whenever your hours, address, or contact info change.
The "Preferred name" and "Company name" settings can significantly influence how the AI addresses and interacts with callers, ensuring a consistent professional tone (read more here)
To ensure proper pronunciation, test how your company name sounds in the AI's responses and adjust phonetically if needed.

2. FAQ

Add frequently asked questions (and their answers) so your AI Receptionist can handle common inquiries.

You can:

Copy and paste FAQs directly from your website.
Include both short and detailed answers, your AI Receptionist adjusts tone automatically.
Update regularly as new questions arise.

📌 The more detailed and relevant your FAQs are, the better your AI can respond.

3. Additional Knowledge

Use this section to add any extra details unique to your business, like policies, pricing, or special services. Provide as much information as possible to cover common requests.

📌 Think of this as your AI Receptionist’s “extended brain”, add anything that helps it sound more like you.

4. Products & Services

Give your AI Receptionist a list of what you offer so it can reference them naturally in calls or texts.

Tap the + sign at the top right.
Enter a product or service name (e.g., Dry cleaning).
Optionally add a price, choose the currency, and select if it's per item, per hour, daily, weekly, monthly, or yearly.
Toggle whether pricing requires an invoice.
Add an optional description (e.g., Clearing clogged drains).
Press Save to add each product/service, and save again to confirm.

🪄 Review and test your AI Receptionist

When your Knowledge is set up, you can test how your AI responds.

At the bottom of the screen, tap Try Receptionist to simulate a call and review how it responds using your Knowledge.

Click here for more info.

❓ FAQs

How can I fix the pronunciation of an email address or specific word?

If your AI Receptionist pronounces an email address, name, or term too quickly or incorrectly, you can teach it a custom instruction:

Go to AI Receptionist*
*If you're on a Business plan with multiple lines, first tap the inbox (phone line) you want to edit.
Then go to Knowledge → Additional Knowledge
Scroll to the end of the text and add a line such as:
“Please always spell our email address when telling it: Support at Beside dot com.” (for [email protected])

This helps the AI pronounce the information more clearly during calls.