Displaying your primary number helps your contacts recognize your business immediately, building trust and professionalism from the first ring.
Your primary number is typically the number you want people to associate with your business. It might be the number you've used for years, printed on your business cards, listed online, or shared with clients before joining Beside.
Here's how to make sure it shows when you make outbound calls from the Beside app:
🔧 1. Set up Caller ID in the Beside app
Open Beside on your phone
Go to the Settings tab
Tap on your inbox
Scroll to the Phone section: Configure Number
Under Outgoing Calls, tap Get started with Caller ID
Choose the number recipients see:
Your Beside number
Your forwarded number
Another number
Complete the verification process:
Answer the automated call from Beside
When prompted, enter the 6-digit code from the app to confirm ownership.
🎉 That's it! Your primary Beside number will now appear to the people you call.
ℹ️ If you ported your number to Beside
Your ported number will automatically appear as your Caller ID, no additional setup is needed.
🛠️ 2. Troubleshooting Caller ID issues
If you're experiencing issues enabling Caller ID, try the following solutions:
🚫 Missed the verification call?
If you missed the automated verification call:
Quit and relaunch the Beside app.
Repeat the Caller ID setup process from step 1
🔄 Using Call Forwarding?
If Call Forwarding is enabled, it may also interfere with Caller ID setup. Try the following:
Disable Call Forwarding in the Beside app
Disable Call Forwarding in your carrier settings (or via carrier codes)
Quit and relaunch the your Beside app
Enable Caller ID again in the Beside app
Once Caller ID is successfully enabled, you can re-enable Call Forwarding if needed.
🧪 Still having trouble?
If you've tried these steps and Caller ID still isn’t working, please reach out to our Support Team through the Beside app chat for further assistance.