Business Hours lets you choose when Beside should ring and notify you - and when it should stay quiet.
During your working hours, calls and messages come through normally.
Outside those hours, Beside silences notifications and sends incoming calls directly to your AI Receptionist or voicemail.
How Business Hours works
During Business Hours
You receive call and message notifications as usual, and incoming calls ring normally.
Outside Business Hours
Notifications are silenced and incoming calls go directly to your AI Receptionist or voicemail. This is ideal for evenings, weekends, and focus time.
Set up Business Hours
From the mobile app
Open the Beside mobile app → go to Settings, tap the line you want to manage under Phone Numbers, then scroll to Notifications and tap Set Business Hours.
On mobile
Toggle Set Business Hours on
Pick how your hours apply:
Every day - the same time range applies to all 7 days
Week days - the same time range applies Monday to Friday only
Custom - set a different time range for each day, or turn off specific days entirely
Set your From → To time range for each active day
Tap Save
From Beside on the web
Go to app.beside.com
Click Settings in the sidebar, then Phone Numbers under Workspace
Click the line you want to manage
Open the Business Hours tab and toggle Business Hours on
Pick how your hours apply: Every day, Week days, or Custom (different hours per day)
Set your From → To time range for each active day
FAQ
Will my AI Receptionist still answer calls outside Business Hours?
Will my AI Receptionist still answer calls outside Business Hours?
Yes. Your AI Receptionist works independently of your Business Hours setting. If it's enabled, it will continue to answer calls outside your working hours. Business Hours only controls whether your phone rings and whether you receive notifications.
Can I set different hours for each day of the week?
Can I set different hours for each day of the week?
Yes. Choose Custom in the day selector, then set a different From → To range for each day - or turn off the days you don't want covered.
Does Business Hours apply to all my lines?
Does Business Hours apply to all my lines?
No. Business Hours is configured per line. If you have multiple lines, each line can have its own schedule. If you have 1 line, Business Hours applies to that single line. On shared lines, the schedule applies to all invited members - any member who changes it updates it for everyone on that line.
What's the difference between Business Hours and muting notifications?
What's the difference between Business Hours and muting notifications?
Business Hours is a scheduled, shared setting that automatically silences the entire line during defined hours - for all invited members. Muting notifications (Notification Preferences) is a personal setting that lets you silence calls or messages for yourself at any time, without affecting others.