Business Hours lets you choose when Beside should ring and notify you - and when it should stay quiet.
During your working hours, calls and messages come through normally.
Outside those hours, Beside silences notifications and sends incoming calls directly to your AI Receptionist or voicemail.
How Business Hours works
During Business Hours
You receive call and message notifications as usual, and incoming calls ring normally.
Outside Business Hours
Notifications are silenced and incoming calls go directly to your AI Receptionist or voicemail. This is ideal for evenings, weekends, and focus time.
Set up Business Hours
From the mobile app
Open the Beside mobile app → go to Settings
Tap the line you want to manage under Phone Numbers
Then scroll to Notifications: Tap Set Business Hours
Toggle Schedule Notifications on
Select the days you want to receive notifications
Set your From → To time range
Tap Save
From the web dashboard
Go to app.beside.com → click Phone Numbers in the left sidebar
Click the line you want to manage
Scroll to Business Hours → toggle Enable Business Hours on
Set the day range and your From → To time
FAQ
Will my AI Receptionist still answer calls outside Business Hours?
Will my AI Receptionist still answer calls outside Business Hours?
Yes. Your AI Receptionist works independently of your Business Hours setting. If it's enabled, it will continue to answer calls outside your working hours. Business Hours only controls whether your phone rings and whether you receive notifications.
Can I set different hours for each day of the week?
Can I set different hours for each day of the week?
Not currently. The same time range applies to all selected days. You can exclude specific days (e.g. Saturday and Sunday) by leaving them unchecked, but you can't set different hours per day.
Does Business Hours apply to all my lines?
Does Business Hours apply to all my lines?
No. Business Hours is configured per line. If you have multiple lines on a 👥 Business plan, each line can have its own schedule.
On a 👤 Starter plan, it applies to your single line. Note that on shared lines, the schedule applies to all invited members - any member who changes it updates it for everyone on that line.
What's the difference between Business Hours and muting notifications?
What's the difference between Business Hours and muting notifications?
Business Hours is a scheduled, shared setting that automatically silences the entire line during defined hours - for all invited members. Muting notifications (Notification Preferences) is a personal setting that lets you silence calls or messages for yourself at any time, without affecting others.