Beside gives you two types of notification controls: settings that apply to a specific Beside line, and settings that apply to the entire app. If you have multiple lines, each one can have its own notification preferences.
Line-level notification settings
These settings control how notifications behave for a specific line.
Open the Beside mobile app → go to Settings.
On a 👤 Starter plan, scroll down to Notifications.
On a 👥 Business plan, tap the line you want to manage under Phone Numbers, then scroll to Notifications.
Silence Unknown Callers
Automatically silence calls from unknown numbers by sending them straight to voicemail.
Business Hours (Notification Schedule)
Choose when you want to receive call and text notifications for a specific line. During your set hours, calls and messages notify you normally. Outside those hours, the line stays quiet and calls go to voicemail.
On shared lines, this is a shared setting - any invited member who changes it updates the schedule for everyone on that line.
Mute calls and messages
Mute incoming call notifications, message notifications, or both for a specific line - just for you, without affecting other invited members.
Mute Incoming Calls - your phone won't ring for this line. You'll still see missed calls in your call history.
Mute messages - message notifications are silenced for you. You'll still see new messages in the app.
From the mobile app
Go to Settings → Notifications → Notification Preferences → pick the line you want to manage → toggle Mute Incoming Calls and/or Mute Message Notifications.
From the web dashboard
Go to app.beside.com → click Phone Numbers in the left sidebar → click the line you want to manage → scroll to Mute Line → toggle Mute Incoming Calls and/or Mute messages.
💡 Notification Preferences vs Business Hours: Business Hours is a shared setting that controls when the entire line is active - for everyone on the line. Mute Line is a personal setting - it lets you mute calls or messages for yourself without changing anything for others.
App-level notification settings
These settings apply to the entire Beside app and affect all lines. Access them from Settings → Notifications.
Daily Recap
Control whether you receive a daily summary of your Beside activity and when it's delivered.
Go to Settings → Notifications → Daily Recap → toggle Daily Recap on or off and select your preferred delivery time.
📌 Daily Recap is delivered once per day at your selected time and applies globally to your account. If you have multiple lines, you receive one recap covering all of them.
Email call summaries
⚠️ 👥 Business plan only. If you joined Beside on or after January 22, 2026, this feature is not available on the Starter plan.
Receive a call summary and transcript by email after each call. You can turn email notifications on or off, and choose which email address receives them.
📌 Only one destination email can be selected. Changing the email here does not update your Apple ID or login email. Applies to all lines
Settings overview
Setting | Mobile path | Web path | Scope | What it controls |
Mute Line | Settings → Notifications → Notification Preferences → pick line | Phone Numbers → line → Mute Line | Per line, personal | Mute calls and/or messages for yourself |
Business Hours | Settings → Phone Numbers → Line → Notifications | Phone Numbers → line → Business Hours | Per line, shared | When the line is active for everyone |
Silence Unknown Callers | Settings → Phone Numbers → Line → Notifications | Phone Numbers → line → Compliance & Privacy | Per line | Calls from unknown numbers go to voicemail |
Daily Recap | Settings → Notifications | — | App-wide, personal | Time of daily summary |
Email call summaries 👥 | Settings → Notifications | — | App-wide, personal | Email alerts and destination address |
FAQ
Can I mute calls but still receive message notifications?
Can I mute calls but still receive message notifications?
Yes. The two toggles in Mute Line are independent. You can mute incoming calls while keeping message notifications on, or vice versa.
What happens if all invited members mute incoming calls on a shared line?
What happens if all invited members mute incoming calls on a shared line?
If every invited member has Mute Incoming Calls turned on, no one will ring. Incoming calls go directly to voicemail or your AI Receptionist if it's enabled.
Do muted calls still appear in my call history?
Do muted calls still appear in my call history?
Yes. When you mute incoming calls, your phone won't ring, but the call is still logged in your call history so you can review and return it later.
Does muting a line affect my AI Receptionist?
Does muting a line affect my AI Receptionist?
No. Your AI Receptionist works independently of your personal mute settings. If it's enabled and a call goes unanswered, it will still pick up as configured.
Is Mute Line the same as Business Hours?
Is Mute Line the same as Business Hours?
No. Business Hours is a shared setting that controls when the entire line is active based on a time window - it applies to all invited members. Mute Line is personal - it lets you mute calls or messages for yourself at any time without affecting others.