Your Business Profile is the single source of truth for your business. Everything Beside writes and publishes starts from what is on this page: your website, your Receptionist, your Google listing, and your ads.
If something is wrong here, it is wrong everywhere. This is the first page to check when Beside says something inaccurate about your business.
What your Business Profile covers
Open Business Profile under Brand in the left menu. It has eight sections:
Section | What it holds | Where Beside uses it |
Business Details | Your name and general information | Everywhere Beside describes your business: your website, your Receptionist, and your ads |
Contact Information | Email, website, address, and the phone details your customers see | Your website and your Google listing |
Business Hours | When you are open, day by day | Booking, after-hours replies, and your public listings |
Service Areas | The cities, neighborhoods, and ZIP codes you serve | Your website, your landing pages, and your Google listing |
Online Booking | Where customers book with you online | Your website, your landing pages, and your Google profile |
Team | Who works here, their roles, and when they work | Booking, and answering customers who ask for someone by name |
Product Catalog | Your price book, in two versions | See the section below |
Photos | The photos customers see on your Google listing | Your Google listing in Search and Maps |
A blue dot next to a section means something there needs your attention.
💡 Online Booking is one of the doors your leads come through:
A booking made there arrives as a request already in the diary, so nobody has to call back. 📖 Follow every lead from first contact to paid
When your sources disagree
Beside reads your business information from every source you have connected, for example your Google Business Profile and Beside Phone. Those sources do not always say the same thing.
When they disagree, Beside shows you both values instead of picking one silently:
Open the section with the warning, for example Business Details
Compare the values, each labelled with the source it came from
Choose the correct one and select Use this everywhere
Beside then updates everything it can for you, and lists any steps you need to finish yourself.
Beside may also raise the disagreement itself, as a plan waiting on your Beside Agent page. It tells you the value it recommends, why that source is the most authoritative one it has, and what the other values on file are, so all you have to do is approve. 📖 See what Beside did for you
💡 Worth fixing early: A business name or opening hours that differ between Google and your own listings hurt how you rank in local search. Resolving a disagreement here fixes it in every place at once.
Your Product Catalog
Beside keeps two versions of your price book, on purpose:
In your CRM is your operational catalog, used for quoting and scheduling. Beside does not change it.
For your customers is a shorter, clearer version used on your website and by Beside Phone.
You need a CRM price book before Beside can create the customer-facing version. If none is available, connect your CRM, then select Check connected sources.
Refresh your connected sources
Select Check connected sources at any time to have Beside re-read your connected accounts. The date and time of the last check are shown underneath.
FAQ
Beside told a caller something wrong about my business. Where do I fix it?
Beside told a caller something wrong about my business. Where do I fix it?
Start with your Business Profile. Your Receptionist, your website, and your ads all describe your business from what is on that page, so correcting it there corrects it everywhere.
What is the Photos section for?
What is the Photos section for?
It holds the photos customers see on your Google listing in Search and Maps. Photos your agent publishes as Google updates are managed separately, on the Posts page. 📖 Post updates to your Google profile
Beside says it could not check my website. What does that mean?
Beside says it could not check my website. What does that mean?
Some websites block automated access. When that happens, Beside cannot read your site to confirm your details, and you will see a message under the Website field in Contact Information. Your profile still works, but you will need to keep those details up to date yourself.
What is my Official Phone Number used for?
What is my Official Phone Number used for?
It is the number customers should know you by. Beside shows it on your website and on your Google listing.