📞 What is call forwarding?
Call forwarding is a feature provided by your mobile carrier, not by Beside.
It redirects incoming calls from your main phone number to another number, in this case, your Beside number.
This means your contacts can keep calling the number they already know (such as the one listed on your website or business cards), while Beside handles the call in the background.
Even if the Beside app isn't open, your forwarded calls will still be picked up by Beside, enabling features like our AI Receptionist, transcripts, and call summaries. This lets you benefit from everything Beside offers without needing to share a new number.
⚠️ Having issues? Contact your carrier
While you can initiate this setup from the Beside app, the actual call forwarding functionality is controlled by your mobile carrier - not Beside. If you're experiencing issues enabling or disabling call forwarding, or if it doesn't seem to be working as expected, we recommend reaching out directly to your carrier's support team for assistance.
1. Enable or disable call forwarding using the Beside mobile app (Recommended)
The easiest way to enable or disable call forwarding is directly through the Beside app:
✅ To enable call forwarding
Open the Beside app and go to the Settings tab.
Tap on your inbox
Scroll to the Phone section: Configure Number
Under Incoming Calls, tap Set up Call Forwarding.
Select your mobile provider from the list:
Verizon Wireless
T-Mobile
AT&T
Spectrum Mobile
Google Voice
Other
Follow the on-screen steps to complete setup.
❗ Contact your carrier to confirm call forwarding is activated
❌ To disable call forwarding
Follow the same steps above and turn off the call forwarding option for your provider
❗ Contact your carrier to confirm call forwarding is deactivated
⚠️ Important: Disable call forwarding if you're deleting Beside
If you're deleting the Beside app or canceling your subscription, make sure to disable call forwarding first
If it stays on, calls to your primary number may keep forwarding to Beside - even if the app is no longer installed.
Call forwarding is managed entirely by your mobile carrier - not by Beside. Our team is not able to enable or disable it on your behalf. If you need assistance, you'll need contacting your carrier directly.
2. Enable or disable call forwarding directly on your device
📱 iPhone
✅ To enable call forwarding
Open the Settings app on your iPhone.
Scroll down and tap Phone.
Tap Call Forwarding.
Toggle it ON and enter your 10-digit Beside number.
Tap the back arrow to save.
❌ To disable call forwarding
Follow the same steps above and toggle Call Forwarding to OFF
❗ Contact your carrier to confirm call forwarding is deactivated
ℹ️ If the Call Forwarding option is missing from your iPhone settings, try the carrier-specific codes below ⬇️
🤖 Android (Samsung, Pixel, etc.)
✅ To enable call forwarding
Open Phone (native dialer app)
Tap the ⋮ menu (top-right)
Tap Settings
Tap Calling accounts or Supplementary services
Tap Call forwarding
Select Voice call or Call forward when busy / unanswered / unreachable
Enter your Beside number
Save
❌ To disable call forwarding
Repeat the steps above, then remove or disable the forwarding number.
3. Enable or disable call forwarding with carrier-specific codes
If the forwarding toggle doesn’t appear on your device, you can use your carrier’s dial codes.
📌 Dial these from your phone’s native keypad — not inside Beside.
✅ To enable call forwarding
For T-Mobile or AT&T:
Open the Phone app.
Dial **21* followed by your 10-digit Beside number and #, then press Call.
Example:
*21*1234567890#
For Verizon / Sprint / US Cellular / Boost / Cricket Wireless
Open the Phone app.
Dial *72 followed by your 10-digit Beside number, then press Call.
Example:
*72 1234567890
❌ To disable call forwarding
For T-Mobile:
Open the Phone app.
Dial ##21#, then press Call.
For AT&T:
Open the Phone app.
Dial #21#, then press Call.
For Verizon:
Open the Phone app.
Dial *73, then press Call.
For Sprint / US Cellular / Boost / Cricket Wireless
Open the Phone app.
Dial *720, then press Call.
*Replace 1234567890 with your Beside number.
ℹ️ Make sure to dial these codes from your phone's native dial pad, not from the Beside app.
Additional carriers
Google Fi
✅ To enable call forwarding
Open the Google Fi app or go to the Google Fi website.
Navigate to Settings.
Select Call Forwarding and enter your Beside number.
❌ To disable call forwarding
Remove or disable the forwarding number in the Call Forwarding settings.
Google Voice (not supported)
If you've previously tried forwarding your Google Voice number to Beside, we recommend disabling it - since Beside does not officially support call forwarding from Google Voice at this time. Leaving it enabled can cause call delivery issues.
❌ To disable call forwarding
Visit voice.google.com and sign in to your Google account.
In the top-right corner, click the ⚙️ Settings icon.
In the Calls menu, scroll to the Linked numbers section.
Find your Beside number and click Remove.
⚠️ Important considerations
✔️ Verify the correct forwarding number
Always double-check that the forwarding number is correct to avoid missed or misdirected calls. If the number is incorrect, calls may be lost or misdirected.
✔️ Carrier restrictions
Some carriers require additional steps or may not fully support forwarding.
Reach out to your carrier's support team if things don't work as expected.
✔️ Support limitations
Beside Support cannot enable, disable, or troubleshoot carrier-side call forwarding.
We can explain the steps, but the carrier controls the feature.