Beside does not yet offer an in-app "Download all my data" button. However, if you need a copy of your data, you can request an export by contacting the Beside Support team from the app.
This article explains what's included in a data export, what's not, and how call recordings are handled.
📌 Note:
Data exports currently include only data generated through the Beside mobile app.
Activity from Beside for macOS is not included in exports at this time.
What's included in a data export
When you request an export, Beside provides a ZIP archive containing multiple CSV files with the following data:
Contacts
Does not include enriched contact data or additional metadata
Basic contact records associated with your account
First name, last name, and phone number
Messages
Does not include incoming SMS messages from external contacts
Outbound SMS messages sent from Beside
Messages sent by the AI Text Receptionist (when enabled)
Calls
Does not include call audio or raw transcripts
Inbound and outbound calls
Calls answered by you or by your AI Receptionist (when enabled)
Call logs with timestamps and metadata (received, answered, finished)
From / to phone numbers
AI-generated call summaries, including summary title and content (as shown in the app)
Each category is delivered as a separate CSV file inside a ZIP archive.
What's not included
The following data is not included in a data export:
Call audio recordings
Raw call transcripts
Enriched contact data or additional metadata
Daily Recaps
Other AI-generated content outside of call summaries
About call recordings
Here's what you need to know about exporting call audio.
Call recordings cannot be downloaded
At this time, call recordings cannot be exported or downloaded out of Beside, including calls answered directly by you and calls handled by your AI Receptionist.
This is due to important legal and privacy considerations, including surveillance/wiretapping concerns, rules around redistributing recorded audio, and cross-jurisdiction privacy compliance.
Beside is evaluating safe options for the future and will notify you if this becomes available.
What you can export instead: call summaries
Even though audio downloads aren't supported, you can share or export the AI call summaries.
To share a call summary:
Open the summary card
Tap Copy Link or Email
Share the secure web link with clients, invited members, or yourself
FAQ
How do I request a data export?
How do I request a data export?
Open the Beside mobile app and contact the Support team via the in-app chat. Request a "full data export" and the team will process it for you.
How long does a data export take?
How long does a data export take?
Most exports are processed within a few business days. You'll receive the ZIP archive via a secure link.
Can I download my call recordings?
Can I download my call recordings?
No. Call recordings cannot be exported or downloaded at this time due to legal and privacy restrictions. You can share AI-generated call summaries using the Copy Link or Email options in the app.
Will Beside ever support in-app data downloads?
Will Beside ever support in-app data downloads?
An in-app "Download my data" feature is not available yet. Beside is evaluating options for a self-serve export tool in the future.