Beside does not yet offer an in-app “Download all my data” button.
However, if you need a copy of your data, please contact the Beside Support team from the app.
ℹ️ Note:
Data exports currently include only data generated through the Beside mobile app.
Activity that happens on the Beside desktop (macOS) app is not included in exports at this time.
📁 What’s included in a data export?
When you request an export, Beside can provide a ZIP archive containing multiple CSV files with the following data:
Contacts
Basic contact records associated with your account
First name, last name, and phone number
Does not include enriched contact data or additional metadata
Messages
Outbound SMS messages sent from Beside
Messages sent by the AI Text Receptionist (when enabled)
Does not include incoming SMS messages from external contacts
Calls
Inbound and outbound calls
Calls answered by you or by your AI Receptionist (when enabled)
Call logs with timestamps and metadata (received, answered, finished)
From / to phone numbers
AI-generated call summaries, including:
Summary title
Summary content (as shown in the app)
Does not include call audio or raw transcripts
Each category is delivered as a separate CSV file inside a ZIP archive.
🚫 What’s not included in the export?
The following data is not included in a data export:
Call audio recordings
Raw call transcripts
Enriched contact data or additional metadata
Daily Recaps
Other AI-generated content outside of call summaries
🔒 Important: about call recordings
Here’s what you need to know about exporting call audio.
1️⃣ Call recordings cannot be downloaded
At this time, call recordings cannot be exported or downloaded out of Beside, including:
calls answered directly by you, and
calls handled by your AI Receptionist.
This is due to important legal and privacy considerations, including:
surveillance/wiretapping concerns
rules around redistributing recorded audio
cross-jurisdiction privacy compliance
We understand this may be frustrating in certain scenarios.
Our team is evaluating safe options for the future, and we’ll notify users if this ever becomes available.
2️⃣ What you can export instead: call summaries
Even though audio downloads aren’t supported, users can share or export the AI call summaries.
To share a call summary:
Open the summary card
Tap Copy Link or Email
Share the secure web link with clients, teammates, or yourself
📚 More info here: Can I listen to and download call recordings?