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Use Saved Replies

Create and use Saved Replies in Beside to send reusable message templates faster. Saved Replies are stored on your phone only, so keep a copy of the ones you rely on.

Saved Replies let you store reusable message templates so you can reply faster and stay consistent across conversations with clients or contacts. Create a template once, then insert it into any conversation with a single tap.

📌 The steps below describe the Beside mobile app. Saved Replies are not available on the web app at app.beside.com - create and manage your templates from the mobile app for now.

⚠️ Your Saved Replies live on your phone:

  • They are stored on the device where you wrote them. They are not backed up to your Beside account.

  • They are cleared when you sign out, and signing back in does not bring them back. Everything else, your contacts, conversations and settings, does come back.

  • They do not carry over to a new phone, a tablet, or a second device.

  • If you rely on a template, keep a copy of its text somewhere outside the app.

Create a Saved Reply

  1. Open any chat in the Beside mobile app

  2. Tap the Saved Replies icon

  3. Tap New Saved Reply

  4. Write your template message

  5. Tap Save

Your Saved Reply will now be available in all your conversations on that phone.

Insert a Saved Reply in a conversation

  1. Open a conversation in the Beside mobile app

  2. Tap the Saved Replies icon

  3. Choose the template you want to use

  4. It will instantly appear in your message field

  5. Customize it if needed, then tap Send

Edit or delete a Saved Reply

You can edit or delete your Saved Replies at any time:

  1. Open a chat in the Beside mobile app

  2. Tap the Saved Replies icon

  3. Select the reply you want to update and tap Edit to modify the text

FAQ

Are Saved Replies shared across my lines?

Saved Replies are available in all your conversations on that phone, regardless of which Beside line you're using.

My Saved Replies disappeared after I signed out. Can I get them back?

No, and this is how they currently work rather than a fault with your account. Saved Replies are stored on the phone and not on your Beside account, so signing out clears them and signing back in does not restore them. Your contacts, conversations and settings are unaffected and come back as normal. Until this changes, keep the wording of any template you depend on somewhere outside the app.

Will my Saved Replies follow me to a new phone?

No. They stay on the device where you created them, so you need to write them again on the new phone. Everything else on your account moves across when you sign in.

Can I use Saved Replies on the web app?

No. Saved Replies are only available in the Beside mobile app today.

Is there a limit to how many Saved Replies I can create?

There is no strict limit. You can create as many Saved Replies as you need to cover your most common responses.

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