If you've already subscribed to Beside but are still seeing a paywall, Restore Purchases can help. It re-syncs your App Store subscription with our system, making sure your active plan is correctly detected.
🔄 When should I use "Restore Purchases"?
You should try this option if:
You've paid for Beside but the app still asks you to subscribe
You reinstalled the app or switched to a new device
You made changes to your subscription outside the app (like through iCloud Settings or an Apple billing email)
🔎 Where to find it
In the Beside app, go to:
Settings → Manage Plan → Restore Purchases
Tapping this button will prompt the app to check with Apple and apply your correct subscription status.
👀 Common use cases
Here are some scenarios where Restore Purchases can fix things:
1. You reinstalled the app or changed devices
Your subscription might not carry over right away, but tapping Restore Purchases will refresh it.
2. You accidentally created a second account
If you log in with the wrong email or number, a new account may be created. Your subscription stays linked to the original one, but restoring may help apply it in the current session.
⚠️ Note: This doesn't transfer your call history or data between accounts.
3. You changed or fixed your subscription through your app store
If you updated your plan, fixed a billing issue, or made any changes through iCloud, a Google or an Apple email, Restore Purchases helps ensure the changes sync with your Beside app.
If Restore Purchases doesn't resolve the issue, feel free to reach out to our Support team - we're happy to help!