An organization is the company entity in Beside. It's the top-level container for your team, your lines, and your subscription. Everything that used to belong to an individual account owner now belongs to the organization.
What an organization contains
Members - the people in your company, each with an organization-level role (Owner, Admin, or Member)
Lines (inboxes) - your phone numbers, each with their own members and settings
Subscription and billing - attached to the organization, not to any individual. If the original owner leaves, the organization and its billing persist.
📌 The mobile app is organization-agnostic - it shows only the lines you are a member of, regardless of which organization they belong to. Organization management is done from the web app at app.beside.com.
Access and switch your organization
If you belong to more than one organization, you can switch between them from the web app.
Go to app.beside.com
Click your profile picture or initials in the top right corner
Select the organization you want to switch to from the dropdown
The page will reload with the selected organization's members, lines, and settings.
What you can manage from organization settings
The following actions are available to organization Admins and Owners from the web app. Organization Members can view the organization but cannot make changes.
Rename your organization
Go to app.beside.com
Click Settings in the left sidebar
Click the organization name to edit it
Save your changes
View and manage members
Go to app.beside.com
Click Members in the left sidebar
From the Members page you can:
See all organization members and their roles
Invite new members to the organization
Change a member's organization role (Admin ↔ Member) via the ⋯ menu
Manage which lines a member has access to via Manage inboxes
Remove a member from the organization
Resend or cancel pending invitations
View all organization lines
Go to app.beside.com
Click Phone Numbers in the left sidebar
Organization Admins and Owners can see and manage all lines in the organization from here - including lines they are not a member of. This is where you can configure line settings, voicemail, phone numbers, and member access for any line.
Billing and subscription
Go to app.beside.com
Click Settings → Plan & Billing
From here you can view your current plan, manage seats and lines, and update payment information. Billing is attached to the organization, so changes apply to the whole team.
FAQ
I was the account owner before - what changed?
I was the account owner before - what changed?
Your account has been migrated to an organization. You are now the organization Owner. Everything works the same as before - your lines, your team, and your billing are all intact. The main difference is that your subscription and lines now belong to the organization rather than to your personal account.
Can I be part of more than one organization?
Can I be part of more than one organization?
Not in the current version. Each Beside account belongs to a single organization. Multi-organization membership is planned for a future release.
What happens to the organization if the Owner leaves?
What happens to the organization if the Owner leaves?
The organization, its lines, and its billing persist. However, the Owner role cannot be transferred in the current version. Contact Beside support if you need help with an owner transition.
Can organization Members see lines they're not on?
Can organization Members see lines they're not on?
Organization Members can see that other lines exist in the organization, but they cannot access the content (calls, messages) of lines they haven't been added to. Only organization Admins and Owners can view and manage all lines regardless of membership.
How is this different from how Beside worked before?
How is this different from how Beside worked before?
Before the organization layer, Beside was structured around individual users who owned lines and invited teammates. There was no concept of a company entity - billing was tied to a person and access was managed line by line. With organizations, your company exists as a first-class entity with its own identity, subscription, and centralized member management.