Yes, you can share your Beside lines with your team on the Business plan 👥.
With the Business plan, you can collaborate in real time on calls, messages, voicemails, and AI Receptionist activity, all from the same shared phone number.
⚠️ Beside line sharing is not available on the Starter plan 👤.
How team collaboration works
When you sign up, Beside automatically creates your first line. This is where all your calls, messages, and AI Receptionist activity live.
Upgrading to the Business plan lets you:
Add multiple members to your account
Share phone numbers across your team
Collaborate on calls, messages, and AI activity
Create internal group chats
Web billing management from the Beside web app
How Beside Business plan pricing works
The Business plan includes: 3 seats and 3 lines.
🔢 You (the account owner) count as 1, so that's 2 additional seats and 2 additional lines available from the start, at no extra cost.
Seats and lines are counted at the account level, not per line. This means:
You can invite team members to one or several of your shared lines - it doesn't affect your seat count
A team member added to 3 different shared lines still only occupies 1 seat
You can add lines and invite team members independently - there's no required order. Here's what triggers an extra charge:
What you're adding | Cost |
A 4th seat (team member) | $29.99/seat/month - also unlocks 1 extra line |
A 4th line (without adding a seat) | $4.99/line/month |
📌 Adding a seat always unlocks 1 additional line. Adding a line on its own does not unlock a seat.
How to invite team members to your Beside line
Open the Beside app
Go to Settings → scroll down to Your Account
Tap Members → tap Invite Member
Enter your teammate's email address
Select which line(s) you want them to access (a team member can be added to one, several, or all of your lines at no extra cost) → tap Send invite
Your team member will receive an invitation by email. They'll simply need to tap Accept invitation and follow the steps, including selecting their role in the team.
ℹ️ Once they’ve joined, members will have access to the full history of every line they've been invited to, including calls, messages, voicemails, and AI Receptionist interactions.
How to review & manage your team's access
From Settings → Your Account → Members, you can:
Resend an invite: tap Resend next to a pending member's name
Cancel an invite: tap a pending member's name → tap Cancel Invitation
Edit line access: tap an active member's name → update which lines they can access
Remove a member: tap an active member's name → tap Remove
What your team members can do
Team members have full visibility into everything that appears in your Beside line, including:
Calls & call summaries
Messages
Voicemails
Voice memos
AI Receptionist call logs & transcripts
They also have access to the entire conversation history, not just activity that happens after they join.
🔒 What remains private
Your device’s contact list stays private
Even if you granted Beside access to your phone contacts, team members only see phone numbers.
However, they will see phone numbers of people you've called or messaged through Beside, to help with collaboration - without exposing your full contact list.
⚙️ Settings
Team members can see all line settings. Some can be edited by any member, while others are restricted to the account owner:
| AI Receptionist settings |
General | • Knowledge: can edit • Collect Information: can edit • Receptionist voice: can't edit • Book Appointments: can't edit • Preferred Name: can edit |
Phone Calls | • Answer missed calls: can toggle • Calls handled by Receptionist: can edit • Rings before AI answers: can edit • Exclude Contacts: can edit • Transfer Calls: can edit |
Response Style | • Speed: can edit • Pronunciation: can edit • Welcome Greeting: can edit • Ending Message: can edit |
Text Messages | • Reply to text messages: can toggle on/off • Texts handled by Receptionist: can edit • Exclude Contacts: can edit • Signature: can edit |
Draft Emails | • Can toggle on or off |
| Customize inbox |
Name & Icon | • Can edit name |
Members | • Can invite or remove members |
| Phone |
Configure Number | • Can't edit |
Recording Consent | • Can toggle on/off |
Auto Censor Messages | • Can toggle on/off |
Traditional voicemail | • Can't edit |
| Notifications |
Silence Unknown Callers | • Can toggle on/off |
Notification Schedule | • Can toggle on/off |
| Privacy |
Blocked contacts | • Can't edit |
🛑 Not available
There is currently no way to hide specific calls or messages from team members.
ℹ️ Reminder:
If you’re forwarding calls from your existing number (for example, your business number) to Beside, forwarding only applies to calls.
Texts sent or received on your existing number - outside of Beside - will not appear in your inbox or be visible to your team.
FAQ
Does my team members need to receive the invitation at the same email they use for their Beside account?
Does my team members need to receive the invitation at the same email they use for their Beside account?
No. The invitation email simply contains a link to accept - your teammate can log into Beside with any email or Google account once they click it.
If they already have a Beside account, the new line access will be added to it automatically.
Can my team members make calls and send messages from the shared number?
Can my team members make calls and send messages from the shared number?
Yes. Anyone you've invited to the Business plan can make and receive calls, listen to voicemails, and send and receive messages - all using the shared Beside number.
How are incoming calls directed to my team?
How are incoming calls directed to my team?
When someone calls your shared Beside number, the call rings on all team members’ devices at the same time. Any team member can answer. Once the call ends, everyone will receive the call note and summary to stay aligned and keep context.
Can my team handle multiple calls simultaneously?
Can my team handle multiple calls simultaneously?
Yes, all from the same number. No missed opportunities - just seamless teamwork.
How can I see which teammate answered a call?
How can I see which teammate answered a call?
If your Beside line is shared with multiple team members, the app shows who handled each call.
For example:
If you handled the call, you’ll see “You answered” or “You on the call.”
If another team member handled the call, you’ll see their name, such as “DaveGV answered” or “DaveGV is on a call.”
This information appears in the Home view and in the call bubbles inside conversations, helping teams quickly understand who is handling or handled a call.
Can I control who replies to what?
Can I control who replies to what?
Not at this time. All team members have equal access and visibility into messages and calls. There are no roles or permissions yet.
Can I use different voicemail greetings per team member?
Can I use different voicemail greetings per team member?
No. The line uses one shared voicemail greeting for all callers.
Who gets notified when a new call or message comes in?
Who gets notified when a new call or message comes in?
Everyone who has access to the shared line will receive the same notifications for new calls, messages, voicemails, and call summaries.
Do notification settings apply to everyone in a shared line?
Do notification settings apply to everyone in a shared line?
Yes. Notification Schedule is an line-level setting. Notification Schedule controls when Beside should ring and notify your team, and when it should stay quiet.
Any change made by any team member applies to everyone in that shared line. This is intentional so teams stay aligned on working hours and notification flow.
Notifications settings for Daily recap time and Email notifications live outside the line, such as your phone's native push notification permissions. These settings affect only your device and do not impact your team members.
Will my team members see my past messages and calls?
Will my team members see my past messages and calls?
Yes. Once they join your line, your team members will have access to your entire Beside history - not just messages or calls received after they joined.
Can my team members see my contact list?
Can my team members see my contact list?
No. Your saved contact list remains private. Even if you've allowed Beside to access your phone contacts, your team members will only see phone numbers of people you've called or messaged through Beside.
Can I hide specific calls or messages from my team?
Can I hide specific calls or messages from my team?
No. There's currently no way to hide specific messages or calls from your team. If it's in your Beside inbox, it's visible to your invited members.
What happens if I forward my existing number to Beside?
What happens if I forward my existing number to Beside?
Only calls are redirected and logged in Beside. Texts sent or received on that number - outside of Beside - will not appear in your inbox or be visible to your team.
Can I remove someone from the shared line?
Can I remove someone from the shared line?
Yes. You can remove team members at any time. Once removed, they'll no longer have access to your line history or future conversations.
Can I switch back to the Starter plan later?
Can I switch back to the Starter plan later?
Yes. You can downgrade to the Starter plan at any time from your Settings. Just note that your team members will immediately lose access to your line when you do.
How many lines are included when I upgrade to Business?
How many lines are included when I upgrade to Business?
The Business plan includes 3 lines total - your existing line from the Starter plan counts as 1, so you can add 2 more lines at no extra cost.
Do I need to invite team members before adding a new line?
Do I need to invite team members before adding a new line?
No. You can add lines and invite team members in any order. The Business plan includes 3 seats and 3 lines at the account level - you can use them independently.
If I don't invite any team members, how many lines can I add for free?
If I don't invite any team members, how many lines can I add for free?
You can still add up to 3 lines total (your original line + 2 more) at no extra cost, since the 3 included seats translate to a 3-line allowance regardless of whether you've invited anyone.
If I invite a team member to multiple shared lines, does that cost extra?
If I invite a team member to multiple shared lines, does that cost extra?
No. Seats are counted at the account level, not per line. A team member added to 1, several, or all of your lines still only occupies 1 seat.
What's the difference between adding a seat and adding a line?
What's the difference between adding a seat and adding a line?
A seat ($29.99/month) is for inviting a new team member to your account - it also unlocks 1 additional line.
A line ($4.99/month) is an extra phone number you want to add without bringing on a new team member.
If you need both, adding a seat is the better value.
What happens if I add a 4th line without adding a 4th seat?
What happens if I add a 4th line without adding a 4th seat?
You'll be charged $4.99/month for that line. You won't get an additional seat - it's just the extra line.
I have several lines. Can all my team members be added to all of them?
I have several lines. Can all my team members be added to all of them?
Yes. As long as you're within your seat allocation (3 included, or more if you've paid for additional seats), you can add your team members to as many of your shared lines as you'd like at no extra cost.
Can I invite a team member to multiple lines at once?
Can I invite a team member to multiple lines at once?
Yes. When sending an invite, you can select one, several, or all of your lines in a single invitation. The teammate will get access to all selected lines once they accept.
Can I change which lines a team member has access to after they've joined?
Can I change which lines a team member has access to after they've joined?
Yes. Go to Settings → Your Account → Members, tap the member's name, update their line access, and tap Save. Changes apply immediately.
My teammate didn't receive their invitation email - what should I do?
My teammate didn't receive their invitation email - what should I do?
Go to Settings → Your Account → Members, find their name in the pending invites list, and tap Resend.
If you've already tried resending, make sure to wait at least 5 minutes between attempts - there is a short cooldown between resends. Also ask your teammate to check their spam folder.
Can I cancel an invitation I've already sent?
Can I cancel an invitation I've already sent?
Yes. Go to Settings → Your Account → Members, tap the pending member's name, and tap Cancel invitation. The invite link will no longer be valid.
Can a team member invite other people to the account?
Can a team member invite other people to the account?
Not at this time. Only the account owner can invite and manage team members.