When calls don’t ring in Beside, the cause is almost always one of the following:
Your device settings are silencing calls
Your Notification Schedule or AI Receptionist settings are taking over
Your internet connection is unstable
Call forwarding (from your primary number) is not properly enabled
This guide walks you through each possible cause.
1️⃣ Your phone isn’t ringing (system or app settings)
🔕 Notification Schedule are blocking calls
If Notification Schedule is ON, Beside won’t ring outside your selected schedule: your AI Receptionist will answer instead.
How to check:
Open Beside
Go to Settings → Your inbox → Under Notifications: Notification Schedule
Make sure the schedule matches when you want to receive calls
🚫 Phone device settings are silencing calls
Make sure the following settings on your phone are not interfering with calls.
Check the following in your phone Settings:
Silence Unknown Callers → should be OFF
Focus / Do Not Disturb → should be OFF
Ringer volume → make sure it’s not muted
Bluetooth devices → ensure audio isn’t routed to headphones
🛜 Your internet connection is unstable
Beside relies on a strong and stable Wi-Fi or mobile data connection for calls. Check your internet connection and try:
Switching between Wi-Fi and mobile data
Restarting your router
Moving to a location with better signal
💡 You can also use: ➡️ Beside → Settings → Network Test to diagnose connection issues. 📚 Read more here.
2️⃣ Calls aren’t being forwarded to Beside
(Only applies if you’re using Beside with your primary SIM number)
If callers are dialing your main phone number, but calls aren’t ringing in Beside, the issue is almost always that call forwarding isn’t active at the carrier level
This usually means call forwarding wasn't properly set up.
👉 To check your configuration:
Open the Beside app.
Go to the Settings tab.
Scroll to the Beside Number section.
Tap Call Forwarding.
Tap "Setup Call Forwarding" and follow the instructions.
📚 Also check out this guide: How do I troubleshoot call forwarding issues?
🧪 Summary: Checklist for fixing call issues
To resolve most call-related problems:
✔️ Confirm call forwarding is enabled (if using your primary number)
✔️ Check that Notification Schedule aren’t blocking calls
✔️ Review phone system settings (Focus, Silence Unknown Callers, volume, etc.)
✔️ Test your internet connection inside Beside
If calls still aren’t ringing after these checks, reach out through the in-app Support chat, we’re here to help!