This guide walks you through the practical steps to create, switch between, and delete phone lines in Beside.
📖 Looking to invite invited members to your line?
For team access and collaboration, see: Share your line with your team
ℹ️ Before you start:
👥 Business plan required - you need to be on Beside's 👥 Business plan to add multiple phone lines under the same account and collaborate with your team.
👤 Starter plan limitation - the 👤 Starter plan includes one phone line, with no ability to add additional lines or share your line with invited members.
📖 Not sure which plan you're on? Plans and pricing
Add a new line
➡️ Steps (iPhone + Android)
Open Beside → go to Settings
Under Phone Numbers → tap + New phone number
Choose the number for your new Beside line
Name and Customize the line to stay organized
Set up the AI Receptionist for this line, including:
voice
preferred name, company name
industry, role
email, website, address
operating hours, FAQ & knowledge
greeting & call handling scope
💡 Use the demo call feature to test your setup before going live.
That's it. Your new line will appear in your phone number list ✔️
📖 Once your line is set up, you can invite members to join it: Share your line with your team
What happens when you reach your 3-line limit
The 👥 Business plan includes 3 lines. When you try to add a 4th line, you'll see an upgrade prompt directly in the app - no need to contact support.
➡️ How it works (iPhone only)
Tap + New phone number - you'll see an upgrade card instead of the usual setup flow
Tap to confirm - Safari opens with a checkout page
The time remaining on your App Store subscription is automatically credited - you only pay the difference
Complete checkout - you're taken back to the app and can add your new line right away
⚠️ Important: cancel your App Store subscription after upgrading
Once you've completed the checkout, you'll have both an App Store subscription and a Beside subscription running at the same time. Make sure to cancel your App Store subscription to avoid being charged by both Apple and Beside.
📌 Current limitations:
Android: the in-app upgrade flow is not available yet. Go to app.beside.com, then navigate to Settings → Plans & Billing to upgrade and add more lines.
Canada: due to App Store rules, the in-app checkout is not available for Canadian accounts. Go to app.beside.com, then navigate to Settings → Plans & Billing instead.
Switch between lines
Once you have multiple lines, you'll see a Lines selector dropdown in your main Inbox tab.
➡️ Steps
Open Beside → go to Inbox
Tap the Lines selector dropdown at the top left
Select the line you want to view
This filters your conversation history to show calls and messages for that line only.
What is the Personal Inbox?
Once you have more than one line, you'll see them all in the Line selector dropdown at the top left of the Inbox tab.
In the list, you'll see:
A line called "My Inbox" (unless you've renamed it) - the line tied to your first Beside number on the 👤 Starter plan.
Any additional lines you've created on the 👥 Business plan.
A line called "Personal Inbox"
The Personal Inbox is not tied to a phone number and is a private space just for you. It contains:
Voice recordings (from the in-app In-Person Recorder)
Meeting captures (if you use Beside for macOS)
Daily Recaps from all your lines
Team DMs with other Beside users
Any item marked with a 🔒 lock
Assign a contact to a specific line
Beside remembers your preferred line for each contact, but you can change it anytime from the contact's card.
iPhone only
➡️ Steps
Open Beside → go to Inbox
Open the chat with the contact you want to update
Tap the contact's name or phone number at the top of the conversation
Under their profile picture → tap to select the line you want to assign them to
Once assigned, calls and messages to that contact will use the selected line by default. ✔️
Delete a line
Open Beside → go to Settings
Under Phone Numbers → tap the phone number you wish to delete
Scroll down to Manage → tap Delete Inbox
Confirm deletion
⚠️ Deletion is permanent:
All chats, call logs, and settings for that line are permanently removed
The line is removed from all menus and dropdowns
Invited members who had access to this line are automatically removed
Deleting a line does not affect your subscription or billing amount - downgrade from Settings → Manage Plan if needed
FAQ
Will I lose data when upgrading to the Business plan?
Will I lose data when upgrading to the Business plan?
No. Your messages, calls, and settings remain intact when switching plans.
Can I downgrade from Business back to Starter?
Can I downgrade from Business back to Starter?
Yes. You can switch back to the 👤 Starter plan at any time from Settings → Manage Plan.
What happens when I downgrade from Business to Starter?
What happens when I downgrade from Business to Starter?
The downgrade takes effect at the end of your current billing period
You lose access to additional phone lines created under the Business plan
All invited members are removed and shared lines are deactivated
Your original line and Personal Inbox remain active
Additional lines are not deleted, but become inactive - you can still view past conversations, but can't make or receive calls from them
How much does the Business plan cost?
How much does the Business plan cost?
The plan is billed through Apple, Google, or Stripe (for web subscriptions).
$49.99/month or
$299.99/year (save ~50%)
Can I have different AI Receptionist settings for each line?
Can I have different AI Receptionist settings for each line?
Yes. Each line can have its own AI Receptionist greeting, knowledge and behavior, Call Forwarding, and Caller ID settings - all managed individually from Settings → Phone Numbers.
Can I share my line with my team?
Can I share my line with my team?
Yes. The 👥 Business plan includes team collaboration. You can invite invited members per line, allowing them to handle calls and messages for that line.
What happens when I tap to add a 4th line?
What happens when I tap to add a 4th line?
On iPhone, you'll see an upgrade prompt that opens a checkout page in Safari.
The time remaining on your App Store subscription is automatically credited - you only pay the difference.
After checkout, you're taken back to the app to continue.
This flow is only available on iPhone - Android and Canadian account owners should go to app.beside.com, then navigate to Settings → Plans & Billing.
I was charged by both Apple and Beside after adding a line. What should I do?
I was charged by both Apple and Beside after adding a line. What should I do?
This happens when the App Store subscription isn't cancelled after completing the in-app upgrade. Your Beside subscription is active and correct - you just need to cancel the App Store subscription to stop the Apple charge. 📖 Cancel your subscription