If you already use Beside as your business phone, you may be wondering what Beside Agentic changes for you. The short answer is nothing, until you decide otherwise.
Beside Agentic is built on top of the same foundation: your Beside line, your Receptionist, and your customer conversations. It adds everything that happens around the phone, from getting found online to following up, booking, and getting paid.
What stays exactly the same
Nothing about your current account changes because Beside Agentic exists:
Your Beside number keeps working the same way, for calls and texts
Your Receptionist keeps answering with the same greeting, voice, and rules
Your call forwarding, business hours, and contact exclusions are untouched
Your plan and billing stay as they are. 📖 Plans and pricing
Your Beside mobile app and Beside on the web keep working as usual
✅ Key takeaway: You never lose your phone line by exploring Beside Agentic. Your business stays reachable throughout.
What Beside Agentic adds
Your Beside line answers the calls. Beside Agentic works on everything that happens before and after the call:
Moment | Your Beside line today | With Beside Agentic |
Before the call | Customers call the number they already have | Beside builds your website, keeps your Google Business Profile active, and runs ads so more customers find you in the first place |
During the call | Your Receptionist answers, qualifies, and books | Same Receptionist, with more context about the customer and the job |
After the call | You get a transcript, a summary, and a daily recap | Beside follows up by text and email, sends the quote, chases the payment, and asks for the review |
Connect your line to your workspace
Each Beside Agentic workspace works with one Beside line. Open Settings from the left menu, then Phone Number, pick the line you want and select Connect line.
You can also do it without leaving the conversation: your agent recognizes the lines on your account, explains why connecting helps, and lets you choose one in chat. Once connected, it offers to walk you through who answers your calls first, whether your own phone rings, and your business hours, one decision at a time. Nothing changes unless you approve it, and you can skip the review.
If you have several lines, you choose which one this workspace uses, and only that line's calls and texts are in scope for your agent. Personal lines cannot be selected, and only the workspace owner or an admin can connect or disconnect one.
📌 Until a line is connected:
Anything that depends on your calls and texts waits. Everything else in Beside Agentic works as normal.
Where you use each
Beside Agentic runs in your browser. Everything to do with your phone line lives in Settings, across three sections:
Settings section | What it is for |
Phone Number | Connecting your line, your number, and your call handling controls |
Receptionist | Whether your Receptionist answers calls and texts, who it answers, Silence unknown callers, and Team ringing |
Autonomy | What your agent may do with the line on its own: Send proactive texts and Adjust line settings |
📌 These used to be one page called Text & Call: It moved into Settings and split across the three sections above. Nothing changed about your line, only where the controls sit, and older links still open the right section.
The rest of the left menu is the new part: Marketing Audit, Ads, Website, Reviews and Posts.
What still happens in the Beside apps
Beside Agentic connects your line to your agent. It is not where you work the line, and it is not where your Receptionist is set up in full:
Taking calls and replying to texts happens in the Beside mobile app or at app.beside.com
Your Receptionist's greeting, voice, knowledge and scenarios are configured in Beside, as they always were
Call forwarding, Caller ID, porting and creating a line are done in Beside
So there is nothing to relearn. Everything already written about calls, texts and your Receptionist still applies:
Your phone line also appears elsewhere in Beside Agentic as a connected source called Beside Phone. That is what Beside reads your business details from. Acting on the line on its own is a separate decision you make in Settings → Autonomy. 📖 Choose what Beside can do on its own
Billing
If you are new to Beside
Signing up for Beside Agentic starts a free 30-day trial of Beside Phone, with no card needed, alongside your welcome credits. When the 30 days are up, Beside Phone stops unless you have chosen a plan before then. 📖 Understand your plan and credits
If Beside already bills you for your phone plan
You are not billed twice. If Beside bills you directly for a phone plan under the same email address, subscribing to Beside Agentic does not start a second subscription alongside it. Beside moves the subscription you already have onto your Agentic plan.
In practice that means:
Your billing date does not change
What you have already paid for the current month is counted against the new price, so you are not charged for the same days twice
From then on you are on one Beside bill, at your plan's price
If you already pay for Beside Phone through a store
⚠️ A store subscription is not converted, and Beside cannot cancel it for you:
If you pay for Beside Phone through the App Store or the Play Store, that subscription keeps renewing on its own. Your Agentic plan already includes Beside Phone, so you would be paying twice.
Cancel it yourself before its next renewal date.
Beside tells you when this applies. While your Agentic plan is active and the store subscription is still renewing, a card appears in the left menu reading Cancel your App Store subscription (or Play Store), with the renewal date, and it opens your store's subscription settings in a new tab. The card goes away on its own once the renewal is off.
Only the person who bought the store subscription can cancel it. If that is not you, you see a Duplicate subscription card instead, asking you to have them cancel it.
You will not see either card during an Agentic trial.
What your phone side includes on Agentic
Once you are on a Beside Agentic plan, your phone side runs with no AI call limit, one Beside line, and room to share it with your team.
Because the one subscription covers both, seats and extra lines are not sold separately while you are on Agentic: the usual Add phone number and Manage seats flows in the Beside apps are not offered. If your business genuinely needs a second line alongside Agentic, tell us through the Support chat so we can sort it out with you.
Where you manage the subscription
Your subscription is managed in Beside Agentic, not in the Beside phone apps. That is where you change your plan, your payment method, and your billing details.
📌 What you see in the Beside mobile app:
On iPhone, from version 2.28.0, your plan card reads Your Beside plan is included in your Agentic plan. Manage your subscription and billing in the Agentic app. and offers an Open Agentic button. The card shows no price, because Agentic is what bills it.
On Android, from version 1.27.0, opening your plan shows Your plan is managed in Agentic, with an Open Agentic button that takes you there. Your plan card is labelled Managed in Agentic.
On both, the phone plan options aren't offered, because your Agentic subscription already covers them. Nothing is wrong with your account.
FAQ
Do I need Beside Agentic to keep using my business line?
Do I need Beside Agentic to keep using my business line?
No. Your Beside line and your Receptionist work exactly as they do today, with or without Beside Agentic.
Where did Text & Call go?
Where did Text & Call go?
Into Settings. Your line is under Settings → Phone Number, the Receptionist switches under Settings → Receptionist, and what your agent may do with the line on its own under Settings → Autonomy. Your line, your number and your settings are unchanged, and old links still open the right section. Settings also has a search box if you are not sure which section a setting is in.
Do I have to set my Receptionist up again in Beside Agentic?
Do I have to set my Receptionist up again in Beside Agentic?
No. Your Receptionist is set up in Beside, as it always was, and what you already configured keeps working. Beside Agentic shows you the main on and off switches in Settings, under Phone Number and Receptionist, and everything there is the same setting on the same line, not a second copy.
My Beside app says my plan is managed in Agentic - is something wrong?
My Beside app says my plan is managed in Agentic - is something wrong?
No, that's expected. Your Agentic subscription covers your phone side too, so the Beside app points you to Beside Agentic rather than offering a separate phone plan. On iPhone, your plan card says your Beside plan is included in your Agentic plan and shows no price. On Android, you'll see Your plan is managed in Agentic, with your plan card labelled Managed in Agentic. Either way, tap Open Agentic to change your plan, payment method or billing details. 📖 Understand your plan and credits
I have several Beside lines. Which one does my agent use?
I have several Beside lines. Which one does my agent use?
The one you connect in Settings → Phone Number, or the one you pick when your agent offers your lines in chat. A workspace works with a single line, so your agent reads and acts on that line only. You can disconnect and choose a different one, and your existing Beside Agentic history stays.
Can I add a seat or another line while I'm on Beside Agentic?
Can I add a seat or another line while I'm on Beside Agentic?
Not through the usual in-app flows. Your Agentic subscription covers your phone side as one plan, with one line included and room to share it with your team, so the Add phone number and Manage seats options are not offered while you are on it. If you need a second line, ask us through the Support chat.
Does my AI call limit still apply on Beside Agentic?
Does my AI call limit still apply on Beside Agentic?
No. A Beside Agentic plan includes unlimited Receptionist calls, so the 30-call allowance on Beside Baseline does not apply to you. 📖 Understand your AI call limit
Will I be paying for two Beside subscriptions?
Will I be paying for two Beside subscriptions?
It depends on who bills your phone plan. If Beside bills you directly, no: Beside converts the subscription you already have onto your Agentic plan, keeping your billing date and crediting what you have already paid for the month.
If you pay for Beside Phone through the App Store or the Play Store, yes, until you cancel it. That subscription is not converted and Beside cannot cancel it for you, so cancel it before its next renewal. See Billing above.
How do I cancel a Beside Phone subscription bought in the App Store or Play Store?
How do I cancel a Beside Phone subscription bought in the App Store or Play Store?
Use the Cancel your App Store subscription card Beside shows you in the left menu: it opens your store's subscription settings directly. You can also do it from the store yourself, under your account's subscriptions. Only the person who bought it can cancel it, and cancelling takes effect at the end of the period you already paid for.
How do I get access to Beside Agentic?
How do I get access to Beside Agentic?
Go to beside.com/agentic, enter your business, and Beside runs a free audit of it in a few minutes. You can subscribe from there. 📖 Get your free business audit