If you already use Beside as your business phone, you may be wondering what Beside Agentic changes for you. The short answer is nothing, until you decide otherwise.
Beside Agentic is built on top of the same foundation: your Beside line, your Receptionist, and your customer conversations. It adds everything that happens around the phone, from getting found online to following up, booking, and getting paid.
What stays exactly the same
Nothing about your current account changes because Beside Agentic exists:
Your Beside number keeps working the same way, for calls and texts
Your Receptionist keeps answering with the same greeting, voice, and rules
Your call forwarding, business hours, and contact exclusions are untouched
Your plan and billing stay as they are. 📖 Plans and pricing
Your Beside mobile app and Beside on the web keep working as usual
✅ Key takeaway: You never lose your phone line by exploring Beside Agentic. Your business stays reachable throughout.
What Beside Agentic adds
Your Beside line answers the calls. Beside Agentic works on everything that happens before and after the call:
Moment | Your Beside line today | With Beside Agentic |
Before the call | Customers call the number they already have | Beside builds your website, keeps your Google Business Profile active, and runs ads so more customers find you in the first place |
During the call | Your Receptionist answers, qualifies, and books | Same Receptionist, with more context about the customer and the job |
After the call | You get a transcript, a summary, and a daily recap | Beside follows up by text and email, sends the quote, chases the payment, and asks for the review |
Connect your line to your workspace
Each Beside Agentic workspace works with one Beside line. Open Text & Call, under Workspace in the left menu, pick the line you want and select Connect line.
If you have several lines, you choose which one this workspace uses, and only that line's calls and texts are in scope for your agent. Personal lines cannot be selected, and only the workspace owner or an admin can connect or disconnect one.
📌 Until a line is connected:
Anything that depends on your calls and texts waits. Everything else in Beside Agentic works as normal.
Where you use each
Beside Agentic runs in your browser, with everything in one left menu grouped into Agents, Workspace, Brand and Grow.
The entry that concerns your phone is Text & Call, under Workspace. It is where your line meets your agent, across three tabs:
Tab | What it is for |
Analytics | Your recent conversations, and your calls and texts over the last 30 days |
Line settings | Whether your Receptionist answers calls and texts, who it answers, Silence unknown callers, and Team ringing |
Permissions | What your agent may do with the line on its own |
The rest of Grow is the new part: Marketing Audit, Ads, Website, Reviews and Posts.
What still happens in the Beside apps
Beside Agentic connects your line to your agent. It is not where you work the line, and it is not where your Receptionist is set up in full:
Taking calls and replying to texts happens in the Beside mobile app or at app.beside.com
Your Receptionist's greeting, voice, knowledge and scenarios are configured in Beside, as they always were
Call forwarding, Caller ID, porting and creating a line are done in Beside
So there is nothing to relearn. Everything already written about calls, texts and your Receptionist still applies:
Your phone line also appears elsewhere in Beside Agentic as a connected source called Beside Phone. That is what Beside reads your business details from, and what it asks permission to work with. 📖 Choose what Beside can do on its own
Billing
You are not billed twice. If you already pay for a Beside phone plan under the same email address, subscribing to Beside Agentic does not start a second subscription alongside it. Beside moves the subscription you already have onto your Agentic work mode.
In practice that means:
Your billing date does not change
What you have already paid for the current month is counted against the new price, so you are not charged for the same days twice
From then on you are on one Beside bill, at your work mode's price
FAQ
Do I need Beside Agentic to keep using my business line?
Do I need Beside Agentic to keep using my business line?
No. Your Beside line and your Receptionist work exactly as they do today, with or without Beside Agentic.
Do I have to set my Receptionist up again in Beside Agentic?
Do I have to set my Receptionist up again in Beside Agentic?
No. Your Receptionist is set up in Beside, as it always was, and what you already configured keeps working. Beside Agentic shows you the main on and off switches under Line settings in Text & Call, and everything there is the same setting on the same line, not a second copy.
I have several Beside lines. Which one does my agent use?
I have several Beside lines. Which one does my agent use?
The one you connect in Text & Call. A workspace works with a single line, so your agent reads and acts on that line only. You can disconnect and choose a different one, and your existing Beside Agentic history stays.
Will I be paying for two Beside subscriptions?
Will I be paying for two Beside subscriptions?
No. Beside converts the phone subscription you already have onto your Agentic work mode, keeping your billing date and crediting what you have already paid for the month. See Billing above.
How do I get access to Beside Agentic?
How do I get access to Beside Agentic?
Go to beside.com/agentic, enter your business, and Beside runs a free audit of it in a few minutes. You can subscribe from there. 📖 Get your free business audit