Beside has two parts, and they are not available in the same places. Your agent works anywhere. Your phone line is US and Canada only.
This article covers both, plus the languages your Receptionist can speak and the languages supported for texting.
Where your agent works
Beside Agentic runs in your browser and there is nothing to unlock by country. You can run your free audit and subscribe from anywhere.
More than that, Beside adapts to where you are. It works out your country and your language from your website address, your business address, or your phone number, and uses them when it looks you up. That is what stops a French business called BLJ 2 roues from being found as BLJ 2 Wheels and matched to the wrong Google listing.
Your country and language shape your Google Business Profile lookups, the competitors Beside compares you against, the searches it measures you on, and how your ads are targeted.
Countries Beside is tuned for
Language | Countries |
English | United States, Canada, United Kingdom, Ireland, Australia, New Zealand |
French | France, Belgium |
German | Germany, Austria, Switzerland |
Spanish | Spain, Mexico |
Portuguese | Portugal, Brazil |
Italian | Italy |
Dutch | Netherlands |
📌 Outside those countries: Beside still works, but it researches your market in English against Google US. Your listing and your competitors may be harder for it to find, so expect its first pass to be less accurate than it would be in one of the countries above.
Where your phone line works
Your Beside business line - calls, texts, and your Receptionist - is US and Canada only. It needs a US or Canadian phone number.
Mobile app (iOS and Android)
The Beside mobile app is available in the US and Canada only.
⚠️ Important: Even if your App Store or Google Play account is set to the US or Canada, we recommend only using Beside while physically located there - the service requires a US or Canadian phone number, and using it abroad may result in unexpected charges or access restrictions.
🌴 Traveling outside the US or Canada?
Your account may be flagged as restricted, which will prevent you from placing outgoing calls or sending texts.
If this happens, you'll be prompted in the app to verify your ID and confirm that you're a US or Canadian national - this will restore your access.
Disabling a VPN may also resolve the issue if your connection appears to come from outside the region.
Web (app.beside.com)
Beside on the web is accessible worldwide - you can sign in from any browser, anywhere.
Making and receiving calls and texts on the web requires an active phone line set up in the Beside mobile app, which is US and Canada only.
Supported languages
Languages spoken by the Receptionist
Depending on the voice you choose for your Receptionist, it can handle calls in English, French, Portuguese, Spanish, and Russian.
The Receptionist always starts calls in English.
If the selected voice supports multiple languages, callers can ask it to switch languages manually at any time.
Multilingual voices are currently available on iOS only. On Android, the Receptionist supports English only for now.
📌 Coming soon:
Choose the default language your Receptionist starts in (e.g., start calls in Spanish instead of English when using a bilingual voice).
Multilingual voices on Android.
📌 Voice Clone:
If your Receptionist is using a voice clone, it only supports English (US).
To enable multilingual support, switch to one of the bilingual pre-recorded voices.
Languages supported for texting
Beside supports 100+ languages for written text messages, so you can communicate smoothly with contacts around the world - no matter what language they speak.
List of supported languages
List of supported languages
Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Burmese, Castilian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, Flemish, French, Galician, Georgian, German, Greek, Gujarati, Haitian, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Lao, Latin, Latvian, Letzeburgesch, Lingala, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Moldavian, Moldovan, Mongolian, Myanmar, Nepali, Norwegian, Nynorsk, Occitan, Panjabi, Pashto, Persian, Polish, Portuguese, Punjabi, Pushto, Romanian, Russian, Sanskrit, Serbian, Shona, Sindhi, Sinhala, Sinhalese, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Valencian, Vietnamese, Welsh, Yiddish, Yoruba.
FAQ
I'm not in the US or Canada. Can I use Beside?
I'm not in the US or Canada. Can I use Beside?
You can use your agent - the audit, your website, your Google listing, your reviews and your ads all work from anywhere, and Beside adapts to your country and language.
What you cannot get outside the US and Canada is the Beside phone line, which needs a US or Canadian number. Your agent will work on everything except the calls and texts.
My country isn't in the list. What changes?
My country isn't in the list. What changes?
Nothing is blocked. Beside falls back to researching your market in English against Google US, which means your Google listing, your local competitors and your search rankings are harder for it to pin down. Everything still runs - it is simply less precise than it would be in a country Beside is tuned for.
Why do I need to verify that I'm using the app in an authorized location?
Why do I need to verify that I'm using the app in an authorized location?
Beside is designed to operate in the United States and Canada. If our system detects that your connection appears to be coming from outside these regions - or from a VPN that masks your location - the app may temporarily restrict outgoing calls and texts. You may be asked to verify your identity to confirm you're an authorized user. Once completed, full access will be restored.
Can I use Beside while traveling outside the US or Canada?
Can I use Beside while traveling outside the US or Canada?
Beside is designed for use in the US and Canada. If you travel abroad, your account may be flagged as restricted, which will prevent you from placing outgoing calls or sending texts. You'll be prompted in the app to verify your ID to restore access. Disabling a VPN if you're using one may also help.
This applies to your phone line. Your agent keeps working while you travel.
Does Beside work if I use a VPN?
Does Beside work if I use a VPN?
A VPN that masks your location may cause Beside to restrict outgoing calls and texts. If you experience this, try disabling your VPN and reopening the app. If the issue persists, you may be asked to verify your identity in the app to restore access.
Can my Receptionist speak two languages in the same call?
Can my Receptionist speak two languages in the same call?
Yes - if you've selected a bilingual voice, your Receptionist can handle calls in both languages. It always starts in English by default, but callers can ask it to switch at any time. Note that only one additional language can be active alongside English - it's not possible to switch between multiple non-English languages.
Which voices are bilingual?
Which voices are bilingual?
Bilingual voices are available in the Beside mobile app under Receptionist → Tone of voice. The available combinations are English + Spanish, English + French, English + Portuguese, and English + Russian. Voice Clone only supports English.
Can I change the language my Receptionist starts calls in?
Can I change the language my Receptionist starts calls in?
Not yet. The Receptionist currently starts all calls in English. You'll soon be able to set a different default language (e.g., Spanish) for bilingual voices. In the meantime, callers can ask the Receptionist to switch languages during the call.