Beside lets you customize your Receptionist so it sounds like you or matches your business's tone of voice.
You can fully personalize your Receptionist's:
Voice: Clone your own voice or choose from a range of pre‑recorded options in our Voice Library.
Language: Choose from American English voices or bilingual voices in Spanish (Mexico), French (Canada), Portuguese (Brazil), and Russian.
Speaking speed: Choose from Super Slow to Super Fast.
Finally, you can test your Receptionist as a preview caller to hear its voice, tone, and bilingual capabilities before using it with real callers.
Customize your AI Receptionist's voice & language
From the mobile app
Open your mobile Beside app → go to AI Receptionist tab → under the 📞 Phone tab → go to Preferences: Tone of voice
From there, you can either:
Create a Voice Clone, or
Choose a pre‑recorded voice from the library
From the web dashboard
Go to app.beside.com → click AI Receptionist in the left sidebar → select the line from the dropdown at the top right → click the General tab → click Quinn to expand the voice selector.
From there, you can either select your Voice Clone (if you've created one from the mobile app) or choose a voice from the Voice Library.
ℹ️ If you're on a Business plan and have multiple lines, each line has its own Receptionist with unique, customizable voice settings.
Option 1 - Clone your voice
Voice cloning is only available from the mobile app.
➡️ Once on the Choose Voice screen, tap Clone Voice. Then:
Tap the red Record button.
Read the on‑screen script naturally (≈30 seconds).
Your voice clone is generated in under 10 seconds.
Preview, redo, or save your clone.
📌 Only one voice clone can be active at a time. Saving a new clone overwrites the current one.
🗣️ Voice Clones currently support English only. If you need your Receptionist to speak multiple languages, choose a pre-recorded bilingual voice instead.
Option 2 - Choose a pre-recorded voice
Browse our library of 20 professional voices.
Each voice has a different personality (supportive, helpful, enthusiastic).
All voices speak American English, and many offer bilingual options in Spanish (Mexico), French (Canada), Portuguese (Brazil), and Russian.
Tap or click any voice to preview it.
📌 Only one voice can be active at a time. Selecting a new one replaces the previous voice.
ℹ️ Voice previews are in English only. If your selected voice supports a second language, you will be able to hear it when testing your Receptionist.
⚠️ Voice library update (iOS 2.8.0):
The voice library was updated with 20 new voices replacing the previous selection.
If you were using a previous voice, it will continue to work for your calls, but it will no longer appear in the voice picker.
To explore the new voices, go to AI Receptionist → 📞 Phone → Preferences → Tone of voice.
📌 Multilingual voices on Android:
Multilingual voices are currently available on iOS only.
On Android, all voices operate in English for now. Additional languages are coming soon.
📌 Default call language:
Your AI Receptionist currently starts every call in English by default.
Callers can still ask it to switch to the additional language supported by the voice you selected (iOS only for now).
The ability to start calls directly in the alternate language of the selected voice is coming soon.
Speaking speed
You can adjust how fast or slow your AI Receptionist speaks. Choose from 5 options: Super Slow, Slow, Normal, Fast, and Super Fast. The default is Normal.
From the web dashboard
Go to app.beside.com → click AI Receptionist → select your line → click the General tab → click Voice Speed → select your preferred speed → click Save Changes.
From the mobile app
📌 The speaking speed setting is currently only available from the web dashboard. It is temporarily unavailable in the mobile app while we work on restoring it.
Pronunciation
📌 Temporarily unavailable: The custom pronunciation feature is temporarily unavailable while we transition to a new voice engine. If your AI Receptionist mispronounces a name or term, you can add a pronunciation hint in your Additional Knowledge section instead.
Go to AI Receptionist → Knowledge → Additional Knowledge and add a line such as: "Please always spell out our company name as: Bee-Side."
Call and test your AI Receptionist
Open your mobile Beside app → AI Receptionist → scroll down and tap Test Receptionist. When the demo screen opens:
Tap the green Call button.
Interact with your Receptionist to hear its greeting, tone of voice and pronunciation.
If you selected a bilingual voice, you can speak in any of its supported languages.
When finished, tap Done.
You can return to the settings anytime to fine‑tune the voice until it sounds just right.
Troubleshooting
Why can't I adjust my AI Receptionist's speaking speed from the mobile app?
Why can't I adjust my AI Receptionist's speaking speed from the mobile app?
The speaking speed setting is currently only available from the web dashboard at app.beside.com → AI Receptionist → General tab → Voice Speed. We're working on restoring this setting in the mobile app as well.
Why is the custom pronunciation feature missing?
Why is the custom pronunciation feature missing?
The custom pronunciation feature relied on a technology that isn't compatible with our new voice engine. It has been temporarily removed from the app.
As a workaround, you can add pronunciation hints in your Additional Knowledge section. Go to AI Receptionist → Knowledge → Additional Knowledge and add a line describing how to pronounce the word.
My AI Receptionist's voice sounds different - what happened?
My AI Receptionist's voice sounds different - what happened?
We recently updated our voice library with 20 new, higher-quality voices. If you were using a previous voice, it will continue to work for your calls, but it no longer appears in the voice picker. If you'd like to try a different voice, go to AI Receptionist → 📞 Phone → Preferences → Tone of voice and browse the updated voice library.
I was using a voice that's no longer in the list - what happened?
I was using a voice that's no longer in the list - what happened?
The previous voice library (including voices like Jack, Mia, Luna, Jordan, Taylor, and others) has been replaced with 20 new voices. Your current voice will continue working for your calls, but it won't appear in the picker anymore. If you'd like to switch, browse the new voice library - you may find a voice with a similar personality and tone.