After every call made or received through Beside, you automatically get an AI-generated summary and a full transcript. These appear on the conversation in the app within minutes of the call ending.
What you get after every call
Automatic transcription
All calls are automatically recorded and transcribed. The full transcript appears on the conversation, with speaker labels so you can see who said what.
AI summary card
Beside creates a structured summary that includes key points discussed, action items, decisions made, and any follow-up steps mentioned during the call.
💡 Also on macOS: If you use 📖 Beside for macOS, you can view transcripts and summaries from calls made on your phone directly on your desktop. Open the Beside app on macOS, go to the Phone Calls tab, and open the relevant phone note.
Where to find your summaries
On the web app
Go to app.beside.com
In the Phone Numbers section of the sidebar, click the line the call belongs to
Open the Calls tab and click the call you want to share
On the Summary tab
On the mobile app
Open the Beside mobile app
Go to your line
Open the conversation for the call you want to review
The summary card and transcript appear at the top of the conversation
By email
⚠️ 👥 Business plan feature. Starter accounts created before January 22, 2026 also have access (grandfathered). Starter accounts created on or after that date need to upgrade to 👥 Business.
You can also receive call summaries and transcripts automatically by email after each call, including ones handled by your AI Receptionist. This is an opt-in setting, managed separately from the app and web views.
Share summaries outside Beside
Each summary generates a shareable web link. You can share it with anyone — even people who don't use Beside.
If you called someone who doesn't use Beside, the AI summary is only visible on your side. To share it, use the share options on the summary card: copy link, copy text, email, or share to Slack, Notion, and other apps.
Calendar event detection
On mobile, Beside detects calendar events mentioned during the call and suggests them after the call ends. You can add these events to your calendar directly from the summary card.
Post-call action cards
When your AI Receptionist handles a call and detects an actionable intent - like a caller asking to be called back - an action card appears on the conversation. Each card explains what the AI detected and gives you a one-tap way to follow up.
Action cards have two states:
Action - the action has not been taken yet. Tap the button on the card to act on it.
Resolved - once the action has been taken, the card switches to a resolved state (e.g. ✓ Called), so you and your team can see at a glance that it has been handled.
Call back
The first available action card is Call back. When the AI Receptionist detects that a caller has requested a callback, the card shows:
A short description (e.g. "Callback requested - The caller explicitly requests a callback and provides their contact information for a return call.").
A black Call back button to return the call directly from the card.
After you tap Call back, the card updates to ✓ Called in its resolved state.
FAQ
How quickly are summaries available after a call?
How quickly are summaries available after a call?
Summaries and transcripts are typically generated within a few minutes after the call ends.
Can Beside identify who is speaking in a call?
Can Beside identify who is speaking in a call?
Yes. Beside automatically distinguishes speakers in the transcript, even in multi-participant calls. The more calls you make, the better the speaker identification becomes.
Will background noise affect transcript accuracy?
Will background noise affect transcript accuracy?
Beside's AI handles various accents and noisy environments well, but the best results come with clear audio and minimal background noise. Using a headset or being in a quiet room helps.
Can I edit a transcript or summary?
Can I edit a transcript or summary?
Transcripts and summaries are generated automatically and cannot be edited directly in the app. You can copy the text and modify it outside Beside.
Does Beside support live transcription during a call?
Does Beside support live transcription during a call?
Not yet. Beside currently generates transcripts and summaries after the call ends. Live transcription is planned for a future update.
Is my call data secure?
Is my call data secure?
Yes. All data is encrypted in transit and at rest. Only you can access your transcripts and summaries unless you choose to share them. Beside never sells your data to third parties.