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How do I add and manage multiple lines (Business plan) in Beside?

Learn how to upgrade to the Business plan, add lines, and manage each inbox independently with custom settings.

Beside Team avatar
Written by Beside Team
Updated over 2 weeks ago

🧭 What the Business plan does

The Business plan (previously called Multiple Lines and Share Lines) lets you create and manage several phone lines - also called inboxes - under a single Beside account.

Each line has its own phone number, message and call history, AI Receptionist, and settings.

This functionality is particularly beneficial for managing multiple businesses, where each business can operate under its unique phone number, settings, and inbox. This is ideal when you want to:

  • Run multiple businesses

  • Keep personal and work calls separate

  • Use different phone numbers for different clients or activities

💼 What’s included in the Business plan

  • Add as many phone lines as you need (up to 5 right now)

  • Each line comes with:

    • Its own inbox and phone number

    • Separate AI Receptionist

    • Independent Caller ID, Call Forwarding, and Voicemail settings

    • Custom name, icon for easy organization

    • Centralized billing for all lines (handled by Apple)

📌 Note: Some features like calendar scheduling are still set at the account level for now.

🌀 How to switch to the Business plan

You can upgrade from the Starter plan anytime after onboarding.

  1. Open the Beside app.

    💡 Ensure the Beside app is updated to the latest version for access to the Business plan features.

  2. Go to Settings > Manage Plan

  3. Select Business plan and confirm your subscription

👉 Once upgraded, you can add as many lines as you need (up to 5 right now) at no additional cost.

ℹ️ Important:

You can only upgrade or modify your plan from the platform where you originally subscribed.

  • Starter purchased on Apple Store → upgrade must be done on Apple Store

  • Starter purchased on Google Play Store → upgrade must be done on Google Play Store

  • Google cannot modify an Apple subscription, Apple cannot modify a Google subscription.

This prevents you from being charged twice.

➕ How to add a new line

  1. Go to Settings → Inboxes

  2. Tap New Inbox

  3. Choose a new phone number

  4. Name your inbox and select an icon and color to help you stay organized

  5. and Set up the AI Receptionist of this new line

That’s it - your new inbox will appear in your Inbox list with its own settings and call/message history.

ℹ️ Need to change the name or icon later? You can update them anytime. Just go to Settings → Select the inbox → Edit Inbox.

🔄 Switching between lines

Once you have multiple inboxes, you'll see a dropdown in your Inbox view:

  • Tap the Inbox selector dropdown at the top of your Inbox view

  • Filter messages and calls by inbox

  • Choose which line to use when calling or texting

Beside will remember your preference per contact, but you can manually change it anytime from the Contact Card.

🗑️ Remove a line/inbox

  1. Go to Settings → Inboxes

  2. Select the inbox you want to remove

  3. Scroll to the bottom

  4. Tap Delete Inbox

  5. Confirm the deletion

ℹ️ What happens after you delete a line?

  • The line disappears from your home, settings, and all dropdown menus

  • Any teammates with access to this inbox are automatically removed

  • Your billing stays the same: deleting a line does not impact your subscription

❓FAQs

Can I invite teammates to a line?

Yes, if you’re on the Business plan, you can now add teammates to your inboxes.

Each inbox under your Business subscription can include several teammates who can:

  • Collaborate on calls, messages, and voicemail activity

  • Share access to contacts and conversation history

  • Co-manage settings like the AI Receptionist and call handling options

To add teammates:

  1. Open the Beside app

  2. Go to Settings → Inboxes

  3. Select the inbox you want to share

  4. Tap Members → Invite

  5. Send the link to your teammate via SMS, email, or any messaging app.

💡 You remain the account owner and can manage who has access to each inbox individually.

Will I lose data when upgrading to Business plan?

No. Your messages, calls, and settings remain intact when switching plans.

What changes when I downgrade to the Starter plan?

Yes, you can switch back to Starter anytime from Settings → Manage Plan.

If you downgrade:

  • The downgrade will take effect at the end of your current billing period.

  • You will lose access to additional lines included in your current plan.

  • All team members will lose access to shared inboxes, and Team Inboxes will be deactivated.

  • Your initial line and Personal Inbox will remain active.

  • Your additional inboxes won’t be deleted but will become inactive.

  • Inbox-specific filters and settings will be hidden until you upgrade again.

  • Your previous conversations will remain visible, but their original inbox association won’t be shown.

How much does the Business plan cost?

The plan is billed through Apple or Google:

  • $49.99 / month or

  • $299.99 / year (save 50%)

📌 All billing and plan changes are managed directly in your subscription settings, visit our pricing page here.

Can I have separate voicemail and AI Receptionist greetings for each line? Can I set separate Call Forwarding and Caller ID per line?

Absolutely. Each inbox can have unique Call Forwarding, Caller ID, and Voicemail settings - managed individually from Inbox Settings.

How many lines can I create?

Up to 5 lines per account.

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