🧭 What the Business plan does
The Business plan (previously called Multiple Lines and Share Lines) lets you create and manage several phone lines - also called inboxes - under a single Beside account.
Each line has its own phone number, message and call history, AI Receptionist, and settings.
This functionality is particularly beneficial for managing multiple businesses, where each business can operate under its unique phone number, settings, and inbox. This is ideal when you want to:
Run multiple businesses
Keep personal and work calls separate
Use different phone numbers for different clients or activities
💼 What’s included in the Business plan
Add as many phone lines as you need (up to 5 right now)
Each line comes with:
Its own inbox and phone number
Separate AI Receptionist
Independent Caller ID, Call Forwarding, and Voicemail settings
Custom name, icon for easy organization
Centralized billing for all lines (handled by Apple)
📌 Note: Some features like calendar scheduling are still set at the account level for now.
🔄 How to switch to the Business plan
You can upgrade from the Starter plan anytime after onboarding.
Open the Beside app.
💡 Ensure the Beside app is updated to the latest version for access to the Business plan features.
Go to Settings > Manage Plan
Select Business plan and confirm your subscription
👉 Once upgraded, you can add as many lines as you need (up to 5 right now) at no additional cost.
➕ How to add a new line
Go to Settings > Inboxes
Tap New Inbox
Choose a new phone number
Name your inbox and select an icon and color to help you stay organized
That’s it - your new inbox will appear in your Inbox list with its own settings and call/message history.
Switching between lines
Once you have multiple inboxes, you'll see a dropdown in your Inbox view:
Tap the Inbox selector dropdown at the top of your Inbox view
Filter messages and calls by inbox
Choose which line to use when calling or texting
Beside will remember your preference per contact, but you can manually change it anytime from the Contact Card.
❓FAQ
Can I invite teammates to a line?
Yes, if you’re on the Business plan, you can now add teammates to your inboxes.
Each inbox under your Business subscription can include several teammates who can:
Collaborate on calls, messages, and voicemail activity
Share access to contacts and conversation history
Co-manage settings like the AI Receptionist and call handling options
To add teammates:
Open the Beside app
Go to Settings → Inboxes
Select the inbox you want to share
Tap Add teammate and enter their email address
💡 You remain the account owner and can manage who has access to each inbox individually.
Will I lose data when upgrading to Business plan?
No. Your messages, calls, and settings remain intact when switching plans.
What happens if I downgrade?
Yes, you can switch back to Starter anytime from Settings → Manage Plan.
If you downgrade:
Your new subscription will take effect immediately, and you'll be able to share your inbox with teammates.
Your additional inboxes won’t be deleted but will become inactive
Inbox-specific filters and settings will be hidden
Conversations remain visible but won’t show their original inbox association
How much does the Business plan cost?
The plan is billed through Apple:
$49.99 / month or
$299.99 / year (save 50%)
📌 All billing and plan changes are managed directly in your Apple ID subscription settings, visit our pricing page here.
Can I have separate voicemail and AI Receptionist greetings for each line? Can I set separate Call Forwarding and Caller ID per line?
Absolutely.
Each inbox can have unique Call Forwarding, Caller ID, and Voicemail settings - managed individually from Inbox Settings.
How many lines can I create?
Up to 5 lines per account.
Can I remove a line?
Yes. Go to Settings → Inboxes, tap the inbox you want to remove, and confirm.