🔔 Overview
Beside gives you two types of notification controls:
Inbox-level notifications: settings that apply to a specific inbox (phone line)
App-level notifications: settings that apply to the entire Beside app
If you have multiple lines, each inbox can have its own notification preferences.
📞 Inbox-level notification settings (per Beside phone line)
These settings control how notifications behave for a specific inbox (phone line).
Open the Beside app → go to the Settings tab.
If you have a single line (Starter plan), scroll down to Notifications.
If you have multiple lines (Business plan), under Inboxes, tap the inbox you want to manage, then scroll down to Notifications.
🔇 Silence Unknown Callers
Automatically silence calls from unknown numbers by sending them straight to Beside Voicemail.
📚 Full guide: How do I silence unknown callers on Beside?
⏰ Notification Schedule
Choose when you want to receive call and text notifications for this inbox.
What it does:
During your chosen working hours → calls & messages from this inbox notify you normally
Outside those hours → this inbox stays quiet and calls go straight to voicemail
Applies to all teammates if the inbox is shared (see below)
How to enable it:
1. Open the Beside app → go to the Settings tab. Then:
If you have a single line (Starter plan), scroll down to Notifications → Notification Schedule
If you have multiple lines (Business plan), under Inboxes, tap the inbox you want to manage, then scroll down to Notifications → Notification Schedule
2. Toggle ON Schedule Notifications
3. Select the days you want to receive notifications
4. Choose a From → To time range
5. Tap Save
ℹ️ Notes
Different time ranges per day are not supported yet
The same schedule applies to all selected days
If the inbox is shared, this schedule applies to every teammate
🔔 Important for shared inboxes
Notification Schedule is an inbox-level setting.
This means:
The schedule applies to the entire shared inbox, not to individual devices
Any teammate who updates it changes it for everyone
During quiet hours, calls go to voicemail for all teammates
This is intentional so teams stay aligned on working hours and notifications.
📱 App-level notification settings (global)
These settings apply to the entire Beside app and affect all inboxes.
Access them from: Settings → Notifications
🕒 Manage Daily Recap time
Choose what time you want to receive your daily summary of calls, messages, and activity.
Delivered once per day
Applies globally to the whole app (not per inbox)
You can update the time anytime
📧 Email notifications
Email notifications send you a call summary and transcript after each call.
These summaries help you keep track of conversations without opening the app.
You can manage two things:
Turn email notifications ON or OFF
Choose the email address where notifications are sent
ℹ️ Notes:
Only one destination email can be selected
This does not update your Apple ID / login email
Applies globally to all inboxes
📘 Summary
Setting | Where to find it | Scope | What it controls |
Daily Recap | Settings → Notifications | App-wide (personal if team inbox) | Time of daily summary |
Email notifications | Settings → Notifications | App-wide (personal if team inbox) |
|
Silence Unknown Callers | Settings → Inbox → Notifications | Per inbox (shared if team inbox) | calls from unknown numbers |
Notification Schedule | Settings → Inbox → Notifications | Per inbox (shared if team inbox) | When call/text notifications are delivered |